Customer Service Specialist

As a Repair Coordination, you will play a crucial role in tracking all customer repairs sent to vendors, ensuring timely quote submission, monitoring approved repair progress, and maintaining clear communication with internal teams. Your responsibilities include: - Track all repair items shipped to vendors and ensure quotes are received on time. - Follow up with vendors if no quote is received within 2 weeks. - Send up to three follow-up emails for pending quotes. - Escalate cases where no response is received after three attempts. - Track and monitor all approved repairs through completion. - Maintain visibility on the vendors estimated repair completion date. - Send follow-ups requesting updated ETA and tracking information if repairs exceed the promised Sales Order due date. - Escalate cases with no response after three follow-ups. - Update internal systems with accurate quote statuses, ETAs, acknowledgements, and tracking details. - Inform the Customer Service (CS) or Account Management team of any delays or issues that may impact customers. - Escalate repeated vendor non-responsiveness to the sourcing team for resolution. Your role goals include: - Ensuring timely receipt of repair quotes. - Ensuring on-time return of completed repairs. - Maintaining clear and consistent communication with internal teams. - Reducing delays, improving turnaround efficiency, and preventing customer impact. Skills & Qualifications required: - Strong communication and follow-up skills. - Ability to track multiple orders and deadlines. - Basic understanding of repair/operations workflow (preferred). - Proficiency in MS Excel and email communication. - Attention to detail with strong organizational skills. As a Repair Coordination, you will play a crucial role in tracking all customer repairs sent to vendors, ensuring timely quote submission, monitoring approved repair progress, and maintaining clear communication with internal teams. Your responsibilities include: - Track all repair items shipped to vendors and ensure quotes are received on time. - Follow up with vendors if no quote is received within 2 weeks. - Send up to three follow-up emails for pending quotes. - Escalate cases where no response is received after three attempts. - Track and monitor all approved repairs through completion. - Maintain visibility on the vendors estimated repair completion date. - Send follow-ups requesting updated ETA and tracking information if repairs exceed the promised Sales Order due date. - Escalate cases with no response after three follow-ups. - Update internal systems with accurate quote statuses, ETAs, acknowledgements, and tracking details. - Inform the Customer Service (CS) or Account Management team of any delays or issues that may impact customers. - Escalate repeated vendor non-responsiveness to the sourcing team for resolution. Your role goals include: - Ensuring timely receipt of repair quotes. - Ensuring on-time return of completed repairs. - Maintaining clear and consistent communication with internal teams. - Reducing delays, improving turnaround efficiency, and preventing customer impact. Skills & Qualifications required: - Strong communication and follow-up skills. - Ability to track multiple orders and deadlines. - Basic understanding of repair/operations workflow (preferred). - Proficiency in MS Excel and email communication. - Attention to detail with strong organizational skills.