Customer Service Specialist

Role Overview: Competence Consulting E-commerce is seeking a full-time Customer Service Specialist to be based in Surat. As a Customer Service Specialist, you will be responsible for handling various customer support tasks, ensuring customer satisfaction, and delivering exceptional customer service. Your role will involve managing phone calls, addressing customer inquiries, and enhancing the overall customer experience. Key Responsibilities: - Provide customer support and ensure customer satisfaction - Manage day-to-day customer service tasks - Handle phone calls and customer inquiries effectively - Enhance the overall customer experience - Collaborate effectively with team members on-site Qualifications: - Possess strong customer support, customer service, and customer satisfaction skills - Experience in customer experience management is preferred - Proficiency in phone etiquette - Excellent verbal and written communication skills - Ability to work well in a team and on-site - Prior experience in the e-commerce or retail industry is a plus - Bachelor's degree in Business, Communications, or a related field is required Role Overview: Competence Consulting E-commerce is seeking a full-time Customer Service Specialist to be based in Surat. As a Customer Service Specialist, you will be responsible for handling various customer support tasks, ensuring customer satisfaction, and delivering exceptional customer service. Your role will involve managing phone calls, addressing customer inquiries, and enhancing the overall customer experience. Key Responsibilities: - Provide customer support and ensure customer satisfaction - Manage day-to-day customer service tasks - Handle phone calls and customer inquiries effectively - Enhance the overall customer experience - Collaborate effectively with team members on-site Qualifications: - Possess strong customer support, customer service, and customer satisfaction skills - Experience in customer experience management is preferred - Proficiency in phone etiquette - Excellent verbal and written communication skills - Ability to work well in a team and on-site - Prior experience in the e-commerce or retail industry is a plus - Bachelor's degree in Business, Communications, or a related field is required