Customer Service Executive

About Techworks:

Techworks is a leading provider of innovative digital signage solutions, empowering businesses to create engaging and dynamic visual experiences. We specialize in delivering cutting-edge software that transforms static displays into interactive and dynamic communication platforms. Our commitment is to provide top-notch digital signage solutions that redefine customer engagement.

Job Purpose:

Roles and Responsibilities:

• Assist customers in the setup process, ensuring a seamless and efficient onboarding experience
• Address and resolve customer complaints and technical issues promptly
• Collaborate with the technical team to diagnose and troubleshoot software-related problems
• Provide comprehensive training sessions to customers, enabling them to effectively utilize the Techworks Digital Signage platform
• Offer guidance on best practices for content creation and management
• Proactively manage customer accounts, ensuring they are up-to-date and meeting their unique needs
• Assist customers in updating and optimizing content on the digital signage platform

Functional/Behavioral Skills:

• Customer orientation
• Oral communication
• Process Orientation
• Coordination
• Team player
• Quick learner
• Creativity

Qualifications / Experience:

• Educational Background: Bachelor's degree in a related field or equivalent practical experience
• 1-3 year experience required
• Strong technical acumen with experience in software installation and configuration
• Excellent troubleshooting and problem-solving skills
• Exceptional customer service and communication skills
• Ability to convey technical information to non-technical users effectively
• Familiarity with digital signage solutions is a plus