Customer Service Executive

1 - 3 years

0 Lacs

Posted:4 hours ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

About Techworks:

Techworks is a leading provider of innovative digital signage solutions, empowering businesses to create engaging and dynamic visual experiences. We specialize in delivering cutting-edge software that transforms static displays into interactive and dynamic communication platforms. Our commitment is to provide top-notch digital signage solutions that redefine customer engagement.



Job Purpose:


Roles and Responsibilities:

  • Assist customers in the setup process, ensuring a seamless and efficient onboarding experience
  • Address and resolve customer complaints and technical issues promptly
  • Collaborate with the technical team to diagnose and troubleshoot software-related problems
  • Provide comprehensive training sessions to customers, enabling them to effectively utilize the Techworks Digital Signage platform
  • Offer guidance on best practices for content creation and management
  • Proactively manage customer accounts, ensuring they are up-to-date and meeting their unique needs
  • Assist customers in updating and optimizing content on the digital signage platform


Functional/Behavioral Skills:

  • Customer orientation
  • Oral communication
  • Process Orientation
  • Coordination
  • Team player
  • Quick learner
  • Creativity


Qualifications / Experience:

  • Educational Background: Bachelor's degree in a related field or equivalent practical experience
  • 1-3 year experience required
  • Strong technical acumen with experience in software installation and configuration
  • Excellent troubleshooting and problem-solving skills
  • Exceptional customer service and communication skills
  • Ability to convey technical information to non-technical users effectively
  • Familiarity with digital signage solutions is a plus


Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

mumbai, thane, mumbai (all areas)