Sales Generation: Make outbound calls to prospective and existing clients to promote international courier services, explain features, and persuade them to use the services. Client Needs Assessment: Understand customer needs and requirements to offer tailored solutions, ensuring customer satisfaction. Target Achievement: Consistently meet and exceed daily, weekly, and monthly sales targets and quotas. Lead Management: Research and identify potential clients, follow up on leads, and generate new business opportunities. Customer Relationship Management: Maintain detailed customer records, track interactions, and provide customer-oriented service to build strong, lasting relationships. Problem Solving: Address customer inquiries, complaints, and objections in a professional and prompt manner. Market Awareness: Monitor market trends, gather customer feedback, and report on new opportunities to improve services. Internal Collaboration: Work closely with sales channels and other departments (e.g., logistics, customer service) to align sales strategies and ensure efficient service delivery. Upselling and Cross-selling: Promote additional or enhanced services to existing clients to increase revenue and value from their accounts. Role & responsibilities Preferred candidate profile
Key Responsibilities Identify and approach potential clients to generate new business for courier and logistics services. Conduct client visits in various states as needed to build strong relationships and expand market reach. Onboard new clients by explaining services, negotiating rates, and ensuring successful account activation. Meet with existing clients regularly to maintain strong relationships, gather feedback, and ensure client satisfaction. Achieve monthly and quarterly sales targets set by the company. Stay up to date with market trends, competitor offerings, and industry developments. Ensure timely payment follow-ups and resolve any client concerns with support from the back-end team. Key Skills Willingness to travel extensively. Strong interpersonal and communication skills. Self-motivated and goal-oriented. Previous experience in sales or fieldwork will be an advantage. Basic knowledge of logistics and courier services (preferred) Ability to work independently and as part of a team
Job description Role & responsibilities Prepares, compiles, and sorts documents for data entry. Transfers information from paper formats into computer files using keyboards, data recorders, or optical scanners. Performs high-volume data entry using word processing, spreadsheet, database, or other computer software. Maintains a filing system and protects confidential customer information. Completes additional assigned tasks as required. Preferred candidate profile 1 year experience as a data entry operator or similar. Excellent typing abilities. 30WPM OR ABOVE Excellent time management and multitasking abilities. The ability to manage and process high volumes of data accurately.
Key Responsibilities: Track shipments and ensure timely updates are provided to customers. Handle customer queries and concerns professionally via email and phone. Provide end-to-end updates to customers on the status of their shipment. Make and receive both incoming and outgoing calls regarding courier services. Coordinate with internal teams (dispatch, operations, and delivery) for smooth shipment flow. Maintain accurate records of customer interactions, transactions, and follow-ups. Resolve complaints quickly and efficiently, escalating when necessary. Ensure customer satisfaction by delivering prompt and courteous service. Prepare and manage daily reports using Excel (tracking sheets, delivery reports, etc.). Follow company guidelines and ensure compliance with service standards. Key Skills Required: Excellent Communication Skills (both verbal and written Hindi & English & Punjabi) Excel Skills (VLOOKUP, Data Sorting, Reporting) Strong customer handling and problem-solving skills Positive attitude with a customer-first approach Ability to multitask and prioritize workload efficiently Experience in logistics, courier, or related customer service roles (preferred)
Key Responsibilities Identify and approach potential clients to generate new business for courier and logistics services. Conduct client visits in various states as needed to build strong relationships and expand market reach. Onboard new clients by explaining services, negotiating rates, and ensuring successful account activation. Meet with existing clients regularly to maintain strong relationships, gather feedback, and ensure client satisfaction. Achieve monthly and quarterly sales targets set by the company. Stay up to date with market trends, competitor offerings, and industry developments. Ensure timely payment follow-ups and resolve any client concerns with support from the back-end team. Key Skills Willingness to travel extensively. Strong interpersonal and communication skills. Self-motivated and goal-oriented. Previous experience in sales or fieldwork will be an advantage. Basic knowledge of logistics and courier services (preferred) Ability to work independently and as part of a team