546 Calls Handling Jobs - Page 14

Responsibilities: * Handle Client inquiries and calls * Maintain Proper Follow-Ups * Drive Customer Visits * Close deals with clients * Meet revenue targets Free meal

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR sayali :-9158043197 ((Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Roles and Responsibilities Handle customer queries via phone calls to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through effective communication skills. Identify opportunities for upselling/cross-selling relevant products/services based on customer needs. Collaborate with internal teams to resolve complex issues that require escalation. INTERESTED CANDIDATES CALL HR TANYA (7355691252)

Handle customer calls, resolve issues promptly. Meet SLAs, ensure top service. Excellent communication & night shift availability (5:30 PM-5 AM IST; Sat/Sun off). Document interactions, drive improvements. Interested candidates can contact 6399149784

Responsibilities: Manage office operations, provide administrative support. Handle calls, prepare documents, coordinate activities. Excel in email handling, digital media, creative skills. Excel use

Job Description : Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact experience through a variety of customer contact channels To deliver a best-in-class service, meeting or exceeding the KPIs Manpower planning, Rostering and Designing call center strategy to implement short/long-term plans for achieving process objectives Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting company's initiatives to drive improvements, improve efficiency and reduce complaints Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions Requirement : 7-10 Years of proven experience of leading a service driven contact Centre operation with experience of managing an operation through periods of significant growth or change Handled Call Centers for both Customer Service and Cross-Sell Processes Experience in Outbound Sales Contact Centre Management and Operations Management Experience with automation of processes through tech integration Quality & Process Orientation Strong analytical and decision-making skill Strong customer-facing and communication skills Problem Solving Skills

Conduct outbound calls to prospective customers Follow up on leads generated through various marketing channels Provide detailed information about our projects, including features,amenities,pricing,and available units, to potential buyers.

Job Description: We are looking for an executive who knows how to speak Kannada or Malayalam along with fluency in Hindi and English and must be comfortable to work for Customer service & cross-sales dept. Job location: Noida, Sector-59 Key Roles & Responsibilities Primary Role Description: We are seeking a highly motivated and experienced individual from a medical background to join our team as a Medical Claims Call Center Representative. In this role, you will be responsible for handling inbound customer calls related to claims and the rejection of claims. Your primary focus will be to provide exceptional customer service while resolving customer inquiries and concerns effectively. Key Roles & Responsibilities: Answer incoming customer calls in a professional and timely manner. Assist customers with inquiries including medical claims and rejections. Provide accurate and detailed information about claim procedures, documentation requirements, and coverage. Investigate and resolve customer concerns, ensuring high levels of customer satisfaction. Collaborate with internal departments, such as claims processing to address and resolve complex issues. Maintain thorough and up-to-date knowledge of products, medical billing codes, and claim processes. Document customer interactions and update customer records accurately in the system. Identify and escalate critical or unresolved issues to the appropriate department or supervisor. Adhere to company policies, procedures, and compliance guidelines. Key Requirements: Education & Certificates Graduate in any discipline Key Requirements - Experience & Skills A minimum of 1-3 years of experience in a call center environment, preferably in a healthcare or medical insurance setting. Strong knowledge of medical terminology, insurance claim procedures, and billing codes. Ability to contribute to revenue basis cross sell. Excellent verbal and written communication skills. Ability to handle high call volumes and prioritize customer needs effectively. Strong problem-solving and decision-making abilities. Attention to detail and accuracy in data entry and documentation. Exceptional customer service skills with a friendly and professional demeanor. Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office Suite. Ability to work effectively in a team-oriented environment. Flexibility to work shifts as per business requirements. Interested candidate can share their CV on 7430802568 along with the subject CV for Kannada user/Malayalam user

S No.DetailsDescription 1JD# 2DomainCustomer Service 3CategoryVoice4Level1A Associate level5Educational QualificationGraduate 6Experience Freshers/Exp Experience of 6 months and above desirable. Experience in call center will be an advantage. 7Age 18 and above8Communication Skill required Voice Clarity Accent Neutrality Fluency in English Grammar 9Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests) Knowledge of basic computer operations Willingness to rotate shifts, as needed Courteous with strong customer service orientation. Dependable with attention to detail. Good listening and speaking skills. Willingness to learn. Good sales skills.

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.92 LPA Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

Process: Reliance General Insurance (RGI) Sales Process- Mandate Graduate or HSC with 6 month of sales experience . Good English communication required. Salary- Upto 19,000 CTC Rounds of Interview: HR / OPS Required Candidate profile Qualification: Min HSC Work Location: Kapurbavadi Junction, Majiwada, Thane, Maharashtra 400607 Schedule your interview: Call or WhatsApp your CV to HR Mahek at 7559401618

Responsibilities: 1.calling 2.Make Outbound calls to prospective customers to promote products and services 3.Maintain customer records 4.Client relation

Responsibilities: * Manage client relationships through effective communication & negotiation * Ensure customer satisfaction with timely resolutions * Handle customer queries via phone, email & chat support * Day to day work allocation for field teams * Internal team co-ordination Requirements : * Any degree * Eager to learn and explore * Communicate and develop in a fast-paced environment

Role & responsibilities - Customer Support 1. To give voice, chat and email Anydesk support to all franchisees 2. Provide training of the software application to franchisees and internal teams 3. Maintain support tracker of all the support handled on daily basis 4. Take regular feedback from franchisees on support and application 5. Escalate bugs and technical issues to the software vendor and get it fixed 6. Prepare SOP manuals for the usage of application 7. 1000 plus franchisees to be supported - average support per day will be 30 to 40 (highest) Role & responsibilities - tele- caller 1. Franchise Lead Tele-calling 2. Call leads on a daily basis (qualified leads will be provided) 3. Follow up with the leads

Customer Support,Calling BPO

Responsibilities: * Schedule meetings & appointments * Handle calls, emails & correspondence * Manage executive calendar & travel plans * Coordinate secretarial activities * Generate leads through networking

Role & responsibilities Designation- IT Helpdesk Coordinator Experience 1 years + Location Mumbai, Goregoan. Education- Any Graduates. Budget- 4.30Lpa/ 4.5lpa Max. Please find the JD Attached- Call Management Email checking, call logs and email closure by replying to user with status. Phone calls, assignment of calls & follow-up for closure. Workflow system full overview & process Mandatory call log in Workflow system, and review process calls Daily, Weekly, monthly etc. Inventory management, Incident management, request call management. All new assets should tagged and maintain data in related inventory list and Workflow system. Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance Maintain Asset list as per location/entity wise Vendor Management Take follow-up with vendor for daily case to case basis for laptops calls. Co-ordinate with different vendors for service/billing issues. Maintain vendor list Other work New Joinee updation in New Joinee list & put reminder to create email ids After joining send IT manual and update user list Shift schedule preparation on every Friday. Asset Label Printing Gate pass preparation if material sending out & track the same Zoom meeting creation Check for VC help one day prior to meeting and accordingly assign call to engineer. Responsibility Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Hands-on experience in resolving technical issues. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

SEAMEDU - TELECALLER This position is for Seamedu - School of Pro Expressionism, a division of Seamless Education and Services Pvt. Ltd (SEAS) which has 2 divisions Job Title / Designation: TELECALLER Job Description: We are looking for an enthusiastic and engaged telecaller to boost our sales by reaching out to our current and potential. As a telecaller representative, you will be responsible for reaching out to potential customers for closing the deals and resolving the queries of the current customers. Responsibilities: Making outbound calls to current and prospective customers to encourage the purchase of products, and services or gather information. Taking inbound and mixed calls, responding to queries, and documenting activity in the CRM. Achieving daily or weekly call targets as set by the organisation Making 100-150 calls per day Explain the features and benefits of the products and services to a prospect. Handle the grievances of the customer and offer advice to resolve them Keep records of the sales phone calls and note useful information Pitch the services directly to the potential customers Store and update the customer information in the database Additional Requirements: Must have completed minimum 12th Priorly experience working as a telecaller or in a similar role Good interpersonal and communication skills. Good negotiation skills and the ability to resolve issues. Ability to switch the communication style based on social cues and conversational hints Should have good Communication Skills and Convincing Power. Should be moderate in English, Hindi & Marathi (Kannada for South Region)

LED Replacements - mail coordination's, Faulty Lights pickup from the store, Handling mails, Maintaining data in the excel, Learning Audit. Required Candidate profile ITI Certification Holder, Good Knowledge about the LED Lights so that he can also go at the site if needed. Background Experience from LED Lighting will be an advantage.

Create, update and manage multiple reports using Excel, Responding on mails, Preparing Quotations, Indent and BOQ, Collect feedback from clients on the LED fixtures, Versatile in Excel. Good Knowledge about the LED Lights. Required Candidate profile Candidates are preferred who has handled Customer grievances. Candidates from LED Lighting Industry will be an advantage. He needs to maintain relations with clients, LED supplier/manufacturer.

Company Overview: Outsourced is a leading ISO certified India & Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals. Position: Bilingual Phone Receptionist (Onsite) - Punjabi and English Location: Onsite Employment Type: Full-time Schedule: 9am-6pm EST About the Role: We are seeking a highly organized and bilingual (English & Punjabi) Phone Receptionist to join our team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks for a medical office. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality. Key Qualifications: Fluent in English & Punjabi (speaking, reading, and interpretation) Experience in customer service, scheduling, or administrative support Comfortable using scheduling software and electronic medical records (EMR) systems Strong phone etiquette and interpersonal skills Ability to interpret and file medical documents accurately High level of discretion and confidentiality Key Responsibilities: Answer and manage inbound calls from patients in a professional manner Schedule, change, and cancel medical appointments using booking software Communicate messages between patients and medical staff (physicians) Enter and format patient records in electronic medical systems Review, interpret, and digitally file faxes and medical documents Interview patients to complete forms, case histories, and documentation Maintain strict confidentiality of all patient and medical information What we Offer Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement. Professional Development: You'll have access to a monthly upskill allowance of 5000 for continued education and certifications to support your career growth. Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days. Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one. Sick Leave: 12 days per year, available after probation. Flexible Work Hours or Remote Work Opportunities Depending on the role and project. Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.

Role & responsibilities Business leads handling Inbound and outbound calls Follow-ups and co-ordination with clients Data entry and maintenance Billing and Invoicing Inventory management. Timing : 9 Am to 6 Pm 10 Am to 7 Pm 6 days work, Sunday off. Preferred candidate profile Looking for locally based candidate. Females preferred for the role. Women restarting their career are welcomed. Fresher or experienced, both are eligible.

Responsibilities: Good understanding of Antivirus, Endpoint Protection, DLP, and Email Security. Familiarity with cloud platforms like Google Workspace (Gsuite) and Microsoft 365. Excellent communication, persuasion, and interpersonal skills. Sales incentives

Roles and Responsibilities Manage front desk operations, including greeting visitors, answering phone calls, and responding to emails. Handle guest relations by providing exceptional customer service and resolving any issues promptly. Maintain accurate records of office activities using Excel and Word software. Assist with EPABX system management and perform routine maintenance tasks as needed. Provide administrative support to the team by performing various tasks such as data entry, filing documents, etc. Desired Candidate Profile 1-4 years of experience in a similar role (Receptionist/ Front Office). Proficiency in English language (written & spoken) with good communication skills. Basic computer knowledge with expertise in MS Office applications (Excel & Word). Ability to work independently with minimal supervision while maintaining high levels of accuracy.

A Customer Relationship Executive manages client relationships, ensures customer satisfaction, and drives business growth by fostering loyalty and enhancing brand reputation . They are responsible for providing excellent customer service, responding to inquiries, managing databases, and collaborating with sales teams. Here's a more detailed breakdown: Key Responsibilities: Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and anticipating their future needs. Customer Service: Providing excellent service, addressing customer concerns and complaints, and resolving issues in a timely manner. Communication: Communicating effectively with clients, sales teams, and other internal departments to ensure smooth operations and a positive customer experience. Database Management: Maintaining and updating customer databases with accurate information, including customer data and interaction history. Sales Support: Working closely with sales teams to facilitate a smooth sales process, customer handover, and retention efforts. Customer Feedback: Conducting customer surveys, collecting feedback, and identifying areas for improvement to enhance the customer experience. Compliance: Ensuring adherence to company policies and procedures regarding customer interactions and data privacy. Data Integrity: Maintaining accurate and up-to-date customer information in the CRM system to ensure sound decision-making. Skills and Qualities: Excellent communication skills (written and verbal) : The ability to clearly and concisely communicate with clients and internal teams. Problem-solving skills : The ability to identify and resolve customer issues effectively. Interpersonal skills : The ability to build rapport and strong relationships with clients. Empathy and understanding : The ability to understand and address customer needs and concerns. Adaptability : The ability to adjust to changing customer needs and company policies. CRM system proficiency : Familiarity with CRM software and its functionalities. Analytical skills : The ability to analyze customer data and identify trends. Sales skills : The ability to understand sales processes and contribute to customer retention. Role & responsibilities Preferred candidate profile