Virtual Customer Service Representatiove

0 - 3 years

3 - 4 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Respond promptly to customer inquiries via email, chat, and phone
  • Assist clients with background check and document verification services
  • Troubleshoot and resolve service-related issues
  • Maintain accurate records of interactions in CRM systems
  • Collaborate with internal teams to streamline customer service processes

Required candidate profile

  • Excellent verbal and written communication skills
  • Customer-focused with strong problem-solving abilities
  • Tech-savvy; comfortable using CRM software and Microsoft Office
  • Ability to manage multiple tasks and work independently
  • Must be flexible working in different time zones

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