546 Calls Handling Jobs - Page 18

We are hiring multiple engineers to join our growing team at Airox Nigen India’s leader in hydrogen, oxygen, nitrogen, and biogas systems. Whether you're passionate about design, project execution, field installation, or plant operations, there's a place for you here. Open Positions: We are actively hiring for the following roles: Site Engineers – Installation & commissioning of hydrogen and gas plants Project Engineers – Project planning, coordination, execution Design Engineers – AutoCAD / SolidWorks-based mechanical or electrical design Production Engineers – Shop floor and manufacturing operations Maintenance Engineers – Preventive and corrective plant maintenance R&D Engineers – Support for new product development and testing Instrumentation & Control Engineers – Wiring, PLC, SCADA, sensor integration Key Responsibilities (role-specific): Site execution, plant installation, and commissioning Mechanical & electrical design using industry-standard tools Coordination with vendors and contractors Preventive maintenance planning and breakdown troubleshooting Report preparation, testing documentation, and quality checks Travel to project sites across India What We’re Looking For: B.E./B.Tech in Mechanical, Electrical, Chemical, or Instrumentation 2–6 years of relevant experience in industrial plants or project-based roles Strong communication, coordination, and execution skills Willingness to travel for project execution Knowledge of hydrogen, PSA/VPSA, electrolysis, or air/gas systems is a plus Locations: Ahmedabad (Factory) | Gurugram (Design & Project Office) Apply once, and we’ll match you to suitable roles based on your background.

Manages the day-to-day administrative affairs of the CEOs office, scheduling all appointments, conferences, engagements and other commitments. Provides the CEO with background information, meeting summaries and/or supporting documents in preparation for scheduled appointments, meetings and engagements; coordinates with other departments as necessary for reports and communications for preparation of specific engagements and maintains and tracks detailed priority list of projects and engagements. Maintains an efficient flow of information between all levels of the Company including internal and external contacts on a wide spectrum of plans and priorities. Screens incoming calls to the CEO, determining nature of call and whether or not it requires the attention of the CEO, takes messages and maintains contact lists, and whenever possible responds to callers directly based on knowledge of CEOs preferences, office functions, policy, priorities and availability or makes sure the caller receives appropriate transfer to another department. Processes all incoming correspondence received in the office of the CEO, prioritizing and determining its disposition. Determines which correspondence can be handled by self and takes the initiative in drafting responses for the CEOs signature based on knowledge of his activities, interests, priorities, and issues. Handles confidential and sensitive information with poise, tact and diplomacy. Schedules and organizes all activities such as meetings, travel, car services and Company activities for the CEO. Greets and manages all visiting members and guests and handles all of their needs for the duration of their stay. Produces meeting summaries and maintains and tracks CEOs priority lists of projects and other board memberships and responsibilities. Serves as a liaison with other departments, affiliate organizations, government offices and other agencies and senior level staff. Handles all related business finances, reconciles credit card statements and manages all expense reports in a timely manner. Works independently and within a team on special and ongoing projects when necessary.

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chat sessions to resolve client queries and concerns. Handle incoming calls, respond to emails, and address chat queries in a timely and professional manner. Manage help desk operations by prioritizing tasks, escalating complex issues when necessary, and maintaining accurate records of all interactions. Maintain high levels of product knowledge to effectively address client questions about products/services. Desired Candidate Profile 1-6 years of experience in a similar role (help desk or call center). Excellent communication skills for effective query handling over various channels (phone, email, chat). Strong issue resolution skills with ability to troubleshoot common problems independently. Proficiency in helpdesk management software/tools for efficient ticket tracking & reporting.

• Greet and welcome visitors in a professional and friendly manner. • Manage incoming phone calls • Reception area management • Schedule appointments • Conference room bookings. • Courier Management • Assistance to Admin Dept. Required Candidate profile • 3+ yrs of experience in similar role • Excellent verbal &written communication skills in English. • Proficient in MS Office (Word, Excel, Outlook). • Pleasant personality. • Multi-tasker

Role & responsibilities: Outline the day-to-day responsibilities for this role. International Customer voice(MNC OFFER) Rotational night shift Telesales Handle international inbound/outbound calls and resolve customer queries professionally Maintain high levels of customer satisfaction and service quality Follow communication scripts and troubleshoot common product/service issues Document interactions and escalate unresolved queries Meet KPIs including call handling time, customer satisfaction, and first-call resolution Adapt to different time zones and flexible shifts Use CRM tools to manage customer records and follow-ups .

Greeting patients Answering calls Handling patient inquires Scheduling appointments Communicating with team to ensure best experience for pets and owners Perks and benefits 15,000/- to 18,000/- salary per month

- Greet customers, understand their requirements - Answer Phone Calls, Appointment scheduling - Billing and data entry - Stock taking, counting, arranging

Role: Senior Executive/Team Lead CRM Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

Role & responsibilities Candidate able to manage the Reception actives and Guest and Visitor Managment. Good in Handling the call at reception and forward to right department Good knowledge of working on computers and maintain database. Preferred candidate profile Only Female Candidate. Knowledge of Computers Manage the visitors and handle the Guests. Good in answer the calls. Preferred candidate who has hotel background. Transportation from Bopal and Sanand to Company

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

Job Title: Customer Support Manager Location: [Add Location] Experience Required: Minimum 3 years in Customer Support (BPO) + 1 year in Team Handling Industry: BPO / Customer Service Shift: [Mention if its US Shift / Rotational / Day] Salary: [Add Salary Range if applicable] Job Description We are seeking an experienced and dynamic Customer Support Manager to lead and manage our support team. The ideal candidate should have a minimum of 3 years of experience in customer support, with at least 1 year of proven team management experience, preferably in a BPO environment . You should be highly skilled in decision-making , possess excellent Excel proficiency , and have a strong understanding of either the US or Indian market . This role requires someone who can drive customer satisfaction, manage performance metrics, and improve support processes. Key Responsibilities Lead, mentor, and manage a team of customer support executives. Monitor team performance and ensure KPIs/SLAs are consistently met. Handle escalations and provide effective resolutions promptly. Generate and analyze reports using Excel for performance and quality tracking. Implement strategies for process improvement and efficiency. Coordinate with cross-functional teams to address customer concerns. Ensure high standards of customer satisfaction and service delivery. Provide training, coaching, and feedback to team members. Maintain up-to-date knowledge of the US or Indian market trends and customer expectations. Requirements Minimum 3 years of experience in customer support, preferably in a BPO setup. At least 1 year of experience in team handling or supervisory role. Strong decision-making and problem-solving skills. Excellent command over Excel (pivot tables, VLOOKUP, dashboards, etc.). Knowledge of the US or Indian market is a must. Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple tasks. Preferred Qualifications: Bachelor’s degree in any discipline. Familiarity with CRM tools and ticketing systems. Experience in handling international customers is a plus. How to Apply: Send your updated resume to [hr@tronadoit.in] or +919599383886 with the subject “Application – Customer Support Manager”

Openings for Underwriter graduate or undergraduate with 1 year of Live underwriting experience salary :45k location:whitefield call kavya@7849020010 hr suman@7848820047 hr anusha@7815982900 hr@9590520040 hr Shruthi@7849020010 Available Positions:-Underwriter location:manyata salary 8lks

Job Description: As the Receptionist cum Telecaller (Female Candidates) , you will handle front desk operations, attend incoming calls and inquiries, and convert leads into appointments for our aesthetic treatments. Key Responsibilities: Greet and assist patients and visitors at the front desk. Handle incoming phone calls and WhatsApp inquiries professionally. Explain available aesthetic treatments and packages over call/chat. Convert inquiries into booked appointments. Maintain appointment schedules and patient records in the system. Provide courteous and helpful information to clients. Coordinate with doctors and clinic staff to ensure smooth operations. Follow up with leads from social media ads and other campaigns. Preferred candidate profile Minimum Qualification: 12th Pass / Graduate 13 years of experience in a similar role (Aesthetic clinic) Friendly, professional, and presentable Strong verbal communication and customer handling skills Willingness to work in a fast-paced clinic environment

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS through timely resolutions * Collaborate with teams on product improvements * Provide exceptional support within SLA's Performance bonus Referral bonus

Role & responsibilities Respond to customer inquiries and issues via various channels, including phone, email, chat, and social media, in a timely and professional manner. Listen actively to understand customer needs and concerns, demonstrating empathy and patience. Provide accurate, complete, and up-to-date information to customers regarding products, services, policies, and procedures. Handle customer complaints and difficult situations with professionalism and a focus on resolution. De-escalate situations and turn negative experiences into positive ones.

We are looking for customer-focused individuals to join our dynamic team for delivering exceptional service to Customer via phone & WhatsApp chat & Engage with customers to resolve queries and assist with onboarding. Shift Timings-12:00 PM – 8:00 PM Required Candidate profile • Any graduate can apply. • Excellent communication skills • Manage calls proactively and professionally. • Build positive relationships with customers • Handle and resolve customer complaints

We are looking for individuals with at least 1 year of experience in the International voice process. This is a Monday to Friday night shift . Timings are - 5:30 pm to 2:30 am We have an age limit up to 35 years of age . We are also giving a bonus of a 1 monthly salary if they join immediately. Work Mode: Work from Office We are hiring experienced professionals for an exciting opportunity in the international voice process domain for a leading US-based medical billing company. This role is perfect for candidates with a background in AR calling and international customer service who are looking for a stable, growth-oriented career in the healthcare outsourcing industry. Key Responsibilities: Handle outbound/inbound calls to insurance companies in the US. Follow up on outstanding medical claims. Resolve denials and ensure timely payment from insurance companies. Maintain documentation and update systems with accurate information. Ensure compliance with process and quality standards. Key Skills: Excellent communication skills in English. Knowledge of US healthcare billing/AR follow-up preferred. Ability to work in a dynamic, fast-paced environment. Strong problem-solving and negotiation skills. Perks: Competitive salary Professional work culture Growth and learning opportunities

Role & responsibilities Greet and welcome visitors with a warm and positive attitude and direct them to the concerned person. Answer and direct calls, emails, and inquiries efficiently. Oversee front-desk operations. Manage office supplies inventory and ensure timely procurement. Assist in organizing events, meetings, and employee engagement activities. Support administrative tasks such as filing, data entry, and document management Collaborate with other departments for smooth office operations Skills required: Good communication and interpersonal skills Proficiency in MS Office (Word, Excel, Outlook, Teams) Strong multitasking and organizational abilities Ability to handle sensitive information with confidentiality

Respond to inbound inquiries and provide product/service information. Maintain accurate records of calls, customer details, and outcomes. Ensure timely updates and follow-ups. Coordination with Clients. Provide reports on call activities and conversion rates to supervisors. 2 years in customer service or BPO calling .

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Openings for Underwriter graduate with 1 year of mortgage,underwriter,banking exoerience Looking for an experience with Underwriter or Mortgage salary 8 lakhs location:Hebbal call aditi@7795311459 hr kavya@7849020010 hr ruth@9590520040 hr Shruthi@7849020010 Available Positions:-Underwriter location:manyata salary 8lks

Greetings from IGNITES Human Capital Services JOB Consultancy in bangalore" WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPO'S across India. Are you a Fresher/Experienced ( 6 month International Call Center Experience) with Good Communication Skills in English and Looking out for an Opportunity to Join a Call Center / BPO in a Rotational Shift. location:manayatha Freshers:26k Experienced:38k UK SHIFT,US SHIFT call shruthi@7816842400 call hr anusha@7815982900 NOTE:- PLEASE schedule your interviews with the HR's Roles and Responsibilities Desired Candidate Profile Perks and Benefits

Profile- inbound Process Voice ,handle customer issues over the call and mail, resolve customer quires Fresher Experience work from office immediate joiner Salary : 20000 to 25000 in hand + Incentive HR Connect - Ms. Sangeeta - 824 024 5399 Required Candidate profile Qualification - 12th Pass/ Any graduate / Drop Out / UG Good communication skills in English Male & Female both can apply Interview mode - Walking Rotational shift Good convincing skills Good Luck

Role Team leader Customer service. Role Summary:- The Team Lead - Customer Service is responsible for managing a team of customer service agents, ensuring high-quality support to customers, meeting performance targets, and driving team success.- The role involves coaching agents, monitoring service levels, resolving escalations, and ensuring customer satisfaction in a fast-paced contact centre environment. Key Responsibilities:. Team Management:- Supervise, guide, and motivate a team of customer service agents.- Monitor daily operations to ensure team members meet their KPIs, including call handling, resolution time, and quality scores.- Schedule and manage agent shift to ensure coverage during peak hours. Performance Monitoring and Coaching:- Conduct regular performance reviews and one-on-one coaching sessions.- Provide constructive feedback to improve agent performance, communication skills, and customer-handling abilities.- Identify areas for training and skill development. Customer Issue Resolution:- Handle escalated customer queries and complaints to ensure quick and satisfactory resolutions.- Analyse recurring issues and suggest process improvements to minimize escalations. Performance Reporting:- Prepare and share team performance reports, including productivity, quality, and customer satisfaction metrics.- Highlight areas of concern and recommend solutions to improve performance. Process Improvement:- Collaborate with the operations and quality teams to streamline processes and enhance customer experience.- Ensure compliance with company policies, contact centre protocols, and customer service best practices. Motivation and Team Engagement:- Build a positive and energetic work environment that fosters teamwork and high morale.- Recognize and reward top-performing agents to maintain team motivation. Qualifications and Skills: Education:.- Bachelor's/Masters degree or equivalent experience in a related field. Experience:- 2-3 years of experience in a contact center or customer service environment.- Minimum 1 year in a leadership or team management role. Skills Required:- Strong leadership and people management skills.- Excellent verbal and written communication skills.- Problem-solving and conflict resolution abilities.- Ability to analyse performance metrics and provide actionable feedback.- Proficiency in using CRM tools, contact centre software, and Microsoft Office Suite. Behavioural Traits:- Customer-focused with a positive attitude.- Ability to stay calm under pressure and manage a fast-paced environment.- Strong decision-making skills and accountability.- Adaptable to process changes and business needs.Key Performance Indicators (KPIs):- Team Productivity (Average Handling Time, First Call Resolution).- Customer Satisfaction Scores (CSAT).- Quality Assurance Scores. Agent Attendance and Retention. Benefits:- Competitive salary and performance incentives.- Health and wellness benefits.- Growth and career development opportunities.- A collaborative and supportive work environment.ApplySaveSaveProInsights

International Voice Process B2C Location: Hinjewadi Phase 3, Pune Eligibility: UG/Grad with 6+ months of Int. Voice exp Shifts: 24/7 Shifts Work Mode: WFO | 5 Days Working | 2 Rotational Offs Cabs: Both Sides CTC - UPTO 4.92 LPA Bonus: 20,000