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Qonevo Technologies
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Help Desk / Technical Support Executive

Help Desk / Technical Support Executive

Qonevo Technologies

1 - 3 years

|

3 - 4 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

escalation management service desk management help desk operations query management technical helpdesk complaint management helpdesk calls handling it service desk query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Help Desk / Technical Support Executive

Key Responsibilities

Provide
L1 Technical Support
via calls, emails, chat & ticketing system.
Troubleshoot
desktop/laptop hardware
, Windows OS, printers, and peripheral devices.
Resolve issues related to
email, VPN, internet, Wi-Fi, LAN
, and system performance.
Handle
password resets, account unlocks
, and basic Active Directory operations.
Install and configure
software, updates, and antivirus
tools.
Log all issues in the
ticketing system
and ensure timely closure.
Coordinate with L2/L3 teams for unresolved or critical issues.
Assist with
IT asset management
, including issuance and tracking of hardware.
Document solutions and create basic user guides.

Required Skills

1–2 years of experience in
Help Desk / Tech Support (L1)
Good knowledge of
Windows OS, MS Office, email configuration
Understanding of
basic networking
(IP, DNS, DHCP, LAN/Wi-Fi issues)
Familiarity with
remote support tools
( AnyDesk)
Strong communication and interpersonal skills
Ability to multitask and work under minimal supervision

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