We are looking for a highly skilled and motivated Associate Technical Support Engineer to join our team at Symphony Services Corp. (I) Pvt Ltd. The ideal candidate will have excellent technical skills and the ability to provide top-notch support to our clients.

Roles and Responsibility

Provide technical assistance and support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues in a timely and professional manner.
Collaborate with internal teams to identify and implement solutions for customer requests and problems.
Develop and maintain comprehensive knowledge of our products and services.
Create and maintain technical documentation and knowledge base articles.
Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

Strong understanding of technical support principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong analytical and troubleshooting skills.
Experience with technical support tools and software.
Ability to collaborate with cross-functional teams to achieve common goals.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Associate Technical Support Engineer