Associate Technical Support Engineer

Role Overview: As an Associate Technical Support Engineer at Red Hat Global Support Services team in Pune, India, you will focus on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services. You will have the opportunity to work with leading open source developers to create new solutions and customer offerings. Your role will involve working with Red Hat enterprise customers globally on a 24x7 basis, diagnosing problems, troubleshooting customer issues, and developing solutions to technical issues. You will be expected to exceed customer expectations by providing outstanding customer service and consult with in-house engineers and developers to promote creative solutions and improve customer satisfaction. Key Responsibilities: - Provide technical support to Red Hat enterprise customers - Work with Red Hat enterprise customers across the globe on a 24x7 basis, requiring periodic shifts - Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues - Exceed customer expectations by providing outstanding customer service - Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction - Contribute to the global Red Hat knowledge management system while working on customer issues Qualifications Required: - 1+ years of Linux experience in the enterprise sector, with excellent administration skills - Thorough knowledge of the Linux kernel, networking, and memory management - Excellent troubleshooting skills and a passion for problem solving and investigation - Ability to work with conflict About Red Hat: Red Hat is the world's leading provider of enterprise open-source software solutions, utilizing a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Red Hat's culture is built on the open-source principles of transparency, collaboration, and inclusion, where all voices are not only heard but also celebrated. Red Hat encourages individuals from diverse backgrounds to join and contribute their ideas to drive innovation. If you are looking to work in a flexible and inclusive environment where your ideas are valued, Red Hat may be the right place for you.,