Associate Technical Support Engineer

As an Associate Technical Support Engineer at ChargePoint, you will be responsible for providing technical and network problem resolution to end-users. Your key responsibilities will include: - Diagnosing issues and engineering solutions for specific and general use cases - Adjusting network configurations and verifying/applying proper software configurations - Collaborating with field technicians to troubleshoot and correct physical installation issues - Compiling, pulling, and parsing various station and network logs - Working with the product and engineering teams on major customer issues To be successful in this role, you will need to bring the following qualifications and skills to ChargePoint: - Tenacious commitment to customer-focused support - Comfort with making complex decisions and thinking outside the box - Exceptional troubleshooting and advanced analytical thinking skills - Ability to convey complex concepts in easily digestible communications - Proven experience in driving initiatives and cross-functional collaborations - Strong communication, interpersonal, motivational, and organizational skills - Familiarity with networking fundamentals, cloud-based management platforms, and CRM tools - Ability to work with hardware and software engineering on problem resolution - Experience in providing step-by-step technical help, both written and verbal Additionally, the following qualifications are required: - Fresher or minimum 1 year of experience as a Technical Support Engineer - Working experience, certifications, or a bachelor's degree in a technical field - Excellent English communication skills If you have the relevant skills and experience, ChargePoint will contact you directly. ChargePoint is an equal opportunity employer located in Bangalore, India.,