Associate Technical Support Engineer

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.One Confluent. One Team. One Data Streaming Platform.

About The Role

As an Associate Technical Support Engineer (ATSE) in Confluent's Global Technical Support (GTS) organization, you will play a key role in helping customers maximize the value of their real-time data streaming platforms. This entry-level, early-career position is designed for individuals passionate about technology, eager to learn, and committed to delivering exceptional customer support.

What You Will Do

• Work directly with customers to resolve a wide range of issues related to Confluent deployments, including troubleshooting and diagnosing technical problems.
• Build strong relationships with customers, ensuring exemplary support and timely resolution of requests.
• Communicate effectively with core engineering teams to provide real-time product feedback from the field.
• Contribute to process development, documentation, and the creation of knowledge base articles.
• Participate in the creation and review of product demos and internal tooling.
• Collaborate with the team behind Apache Kafka and other Confluent technologies.
• Engage in cross-team collaborations and contribute to the development of team and cross-functional policies and procedures.
• Manage a queue of support cases, including triaging and escalating complex or high-severity issues to senior or specialized teams as needed.
• Participate in on-call rotations and handle customer requests in high-stress situations, including weekends or after-hours as required.
  

What You Will Bring

• Enthusiasm for learning about streaming data and becoming a Confluent Cloud domain expert.
• Experience diagnosing and resolving customer issues, preferably in a technical support environment.
• Strong desire to ensure customer success through direct interaction.
• Basic understanding of cloud networking fundamentals (GCP, AWS, Azure), including provisioning, connectivity, and VPC peering.
• Basic Linux command line experience.
• Good communication skills and the ability to articulate technical concepts to customers.
• Ability to take direction, execute tasks with moderate supervision, and manage competing priorities.
• Strong attention to detail and accuracy.
  

What Gives You An Edge

• Junior support experience at technology companies, especially those focused on storage, networking, or operating systems.
• Candidates with a computer science degree and 2-3 years of support experience are encouraged.
• Experience supporting Java applications (e.g., jstack, jmap, classpath) is a plus.
  

Ready to build what's next Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.