350 Call Handling Jobs - Page 5

Skills: Customer Support, Call Handling, Email Communication, Multitasking, Time Management, Problem Solving, Active Listening, Attendance Management, Company Overview GVR Technolabs Pvt Ltd is a prominent Information Technology services company based in Thrissur. We specialize in the design, deployment, and management of hardware and software applications and technology infrastructures. Our mission is to enhance client efficiency, strengthen partnerships, and improve business processes with a focus on quality, value, and security. Job Overview We are seeking a dedicated Customer Service Executive to join our team in Thrissur. This is a full-time position at the junior level, requiring a min...

Key Responsibilities: Handle inbound and outbound calls with international clients Understand customer requirements and provide accurate information or solutions Maintain high levels of customer satisfaction and professionalism Manage escalations and ensure timely resolution of issues Document customer interactions and follow up as necessary Adhere to process guidelines, policies, and quality standards Work efficiently in rotational shifts, adapting to diverse client time zones Candidate Profile: 1 to 6 years of experience in international voice process or BPO/KPO environment Excellent English communication skills (verbal and written) Strong customer service orientation and problem-solving a...

Key Responsibilities: Handle inbound and outbound calls with international clients Understand customer requirements and provide accurate information or solutions Maintain high levels of customer satisfaction and professionalism Manage escalations and ensure timely resolution of issues Document customer interactions and follow up as necessary Adhere to process guidelines, policies, and quality standards Work efficiently in rotational shifts, adapting to diverse client time zones Candidate Profile: 2 to 7 years of experience in international voice process or BPO/KPO environment Excellent English communication skills (verbal and written) Strong customer service orientation and problem-solving a...

Handle only international voice-based customer support through inbound and outbound calls. Assist customers with inquiries, troubleshooting, and resolving issues related to products and services in Healthcare, Retail, Banking, and Tech Support sectors. Maintain professionalism and empathy while interacting with customers from diverse cultural backgrounds. Document customer interactions accurately in CRM systems and escalate unresolved issues to appropriate teams. Ensure adherence to company policies, service guidelines, and data privacy regulations during customer interactions. Achieve individual and team goals related to customer satisfaction, quality, and productivity. Stay updated with pr...

Handle international voice process calls, primarily inbound, offering exceptional customer service and support. Provide banking support and assistance to customers with queries related to their accounts and transactions. Manage customer calls efficiently, ensuring clear communication and prompt resolution of issues. Demonstrate strong problem-solving skills to handle client concerns effectively. Maintain client handling with professionalism and empathy. Exhibit shift flexibility to work during UK/US hours. Pay close attention to detail to ensure accuracy and quality in service delivery.

Handle inbound customer queries with professionalism and clarity Deliver excellent customer service while adhering to quality and compliance standards Work effectively in a UK shift with fixed weekend offs Maintain accurate documentation of customer interactions and resolutions Meet performance metrics such as call quality, AHT, and customer satisfaction Collaborate with team members to resolve customer concerns and improve service delivery

Handle voice-based support for international customers with professionalism and accuracy Respond to customer queries, provide solutions, and ensure high satisfaction levels Communicate fluently in English with strong listening and problem-solving skills Adapt to night and rotational shifts as per business needs Maintain proper documentation and follow process guidelines Meet performance metrics including quality, productivity, and customer satisfaction Follow compliance and data security protocols at all times

Handle international voice-based customer queries with clarity and professionalism Deliver high-quality support by resolving issues and ensuring customer satisfaction Maintain excellent verbal communication at all times Meet performance targets including AHT, CSAT, and call quality metrics Work effectively in a fast-paced, rotational shift environment Adhere to compliance and process standards as per international support protocols Collaborate with team members to ensure consistent service delivery

Role Overview: As a Customer Contact Comms Associate at Accenture, you will be a part of the Customer Support vertical. Your primary responsibility will be to manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and provide optimal solutions. You are expected to ensure closure of faults and complaints within the specified Service Level Agreements (SLAs). Excellent written and verbal communication skills are essential for this role, along with proficiency in call handling. Key Responsibilities: - Communicate with customers through various channels including phone calls, emails, and portal tickets. - Provide assistance and support to customers, ad...

Hiring: Customer Support Executive (International Voice Process) Job Location: [Malad (West), Mumbai] Work Days: 5 Days a Week Weekly Offs: 2 Rotational weeks Offs Shifts: Rotational Shifts (Night Shifts Included) Job Description: We are hiring Customer Support Executives for our International Voice Support team. The role involves handling customer queries over calls, ensuring timely resolution, and delivering a high level of customer satisfaction. Compensation: Salary: 22,000 32,000 (In-hand)+ Incentives Transport: 1-way cab drop facility (during night shifts) Eligibility Criteria: Education: Graduates: Freshers are welcome Undergraduates: Minimum 6 months of BPO or voice process experience...

Join our Tamil Voice Process team in Chennai! Handle customer calls in Tamil/English, resolve queries, ensure satisfaction. Freshers welcome with training. Call HR Tamilmani 8148439052 Required Candidate profile Experience: 0-2 Years Location: Chennai (thousand light/ Royapettah/ Perungudi). Education: 12th Pass / Any Graduate. Shift: Day Shift | Immediate Joiners Preferred. Contact:Tamilmani HR -8148439052. Perks and benefits PF, ESI, INCENTIVE

We are looking for enthusiastic and skilled Customer Support Executives . The role involves interacting with international customers over the phone to resolve queries, provide product/service support, and deliver a seamless customer experience.This is a voice process, and excellent communication skills. Key Responsibilities: Handle inbound and/or outbound customer calls efficiently. Provide accurate information regarding products/services. Troubleshoot issues and escalate unresolved problems as needed. Maintain documentation of customer interactions. Meet performance metrics like call quality, resolution time, and customer satisfaction. Work closely with team leads and quality analysts to im...

Job Summary: We are looking for friendly and confident Telecallers to join our team. Your job will be to make calls to potential customers, explain our services, answer their questions, and help generate leads or sales. You will also handle customer queries and keep records of calls. Key Responsibilities: - Make outgoing calls to customers and explain our services. - Answer incoming calls and provide information. - Keep a record of customer details and follow up with them. - Understand customer needs and suggest suitable services. - Maintain a positive and helpful attitude at all times. - Meet daily or weekly calling targets. - Work as part of a team to achieve company goals. Requirements: -...

As a Customer Support Specialist at the company, your role involves utilizing your excellent communication skills to empathize, pacify, and handle irate customers effectively. You should possess technical knowledge in troubleshooting base operating system issues and be enthusiastic about learning new technologies. Your key responsibilities will include: - Troubleshooting various technologies such as Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc. via remote support. - Answering incoming calls and responding promptly to customer emails. - Managing and resolving customer complaints, escalating issues to supervisors when necessary. - Providing product and service information, rese...

Role Overview: As a customer service representative in the financial industry, your primary responsibility will be to handle inbound and outbound calls from customers, addressing inquiries related to insurance, investment, and other financial products. You will be expected to provide accurate and detailed information on product features, pricing, eligibility criteria, and application procedures. Your role will involve assisting customers in resolving issues and complaints promptly and professionally, while also educating them on available services, promotions, and opportunities for cross-selling and upselling. Key Responsibilities: - Handle inbound and outbound calls from customers, addressi...

Role Overview: You will be responsible for handling inbound customer queries and complaints over calls and chats. Your primary role will involve providing accurate information regarding orders, refunds, exchanges, and other related inquiries. It is crucial to maintain call quality and ensure customer satisfaction in every interaction. Additionally, you are expected to maintain a professional and helpful tone in all written communications. Key Responsibilities: - Handle inbound customer queries and complaints over calls and chats. - Provide accurate information regarding orders, refunds, exchanges, and other related inquiries. - Maintain call quality and ensure customer satisfaction in every ...

Greetings from Sutherland!!! We are hiring candidates for International Voice Process - Customer Support/Technical Support Job Criteria: 1) Immediate joiners required (People who can join us by Sept). 2) Excellent verbal communication skills in English. 3) Freshers and tenured candidates with 6 months of work experience can apply. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2.5 LPA to 3.25 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, ...

Key Responsibilities: NOC Based support to field engineers team System provisioning on ERP MIS generation Resolve technical Queries Having knowledge of ticketing tools. Must have good knowledge of MS Excel and G-Sheet Able to handle calls frequency. Enthusiastic & Self motivated.

Description We are seeking a dedicated and enthusiastic Voice Process Executive to join our team in India. This role is ideal for freshers or entry-level candidates looking to start their career in customer service and voice operations. Responsibilities Handle inbound and outbound calls in a professional manner. Provide excellent customer service by addressing customer queries and issues. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve processes and customer satisfaction. Achieve individual and team performance goals. Skills and Qualifications Excellent verbal communication skills in English and local languages. Ability to handle ...

Hiring for international voice process Wipro (Hiring Partner: NIIT Ltd.) Location: Salt lake sector 5 Kolkata Shift: Night Shift | 5 Days Working Process US Healthcare Voice Support Experience: Freshers CTC: 1.9 LPA - 2.04 LPA Eligibility: Graduates | Freshers to 2 yrs exp Skills: Fluent English + Basic computer knowledge For more details contact 9525369259

Description We are seeking a motivated individual to join our team as an International Voice Process Associate. This role involves engaging with customers from various countries and providing them with exceptional service. The ideal candidate will be a quick learner with excellent communication skills, ready to take on challenges in a dynamic work environment. Responsibilities Handle incoming and outgoing calls with customers in a professional manner Provide accurate information regarding products and services Resolve customer queries and issues promptly and effectively Maintain a high level of customer satisfaction Document all customer interactions in the database Work collaboratively with...

We are hiring candidates with excellent English communication skills for an international voice/chat processes. Handle calls for overseas customers. Ensure customer satisfaction and professional interaction. Rotational shifts including night shifts. Required Candidate profile Strong English verbal skills (mandatory). Clear pronunciation and neutral accent preferred. Basic computer knowledge. Freshers & experienced candidates both can apply. Open to rotational shifts.

Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices a...

Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices a...

Description We are looking for motivated and enthusiastic individuals to join our BPO team in Navi Mumbai. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service. Immediate hiring is available for those who are passionate about helping customers and seeking to grow professionally. Responsibilities Handle inbound and outbound calls effectively Provide excellent customer service and support to clients Assist customers with inquiries, complaints, and issues Maintain accurate records of customer interactions Collaborate with team members to improve service delivery Achieve individual and team performance targets Participate in training a...