Build Your Global Career International Voice Process

0 - 5 years

3 - 6 Lacs

Posted:1 week ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Handle

    only international voice-based customer support

    through inbound and outbound calls.
  • Assist customers with inquiries, troubleshooting, and resolving issues related to products and services in Healthcare, Retail, Banking, and Tech Support sectors.
  • Maintain professionalism and empathy while interacting with customers from diverse cultural backgrounds.
  • Document customer interactions accurately in CRM systems and escalate unresolved issues to appropriate teams.
  • Ensure adherence to company policies, service guidelines, and data privacy regulations during customer interactions.
  • Achieve individual and team goals related to customer satisfaction, quality, and productivity.
  • Stay updated with product knowledge, industry trends, and compliance requirements.
  • Adapt quickly to changing processes and customer needs in a fast-paced environment.

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