International Voice Process

Description

We are seeking a motivated individual to join our team as an International Voice Process Associate. This role involves engaging with customers from various countries and providing them with exceptional service. The ideal candidate will be a quick learner with excellent communication skills, ready to take on challenges in a dynamic work environment.

Responsibilities

• Handle incoming and outgoing calls with customers in a professional manner
• Provide accurate information regarding products and services
• Resolve customer queries and issues promptly and effectively
• Maintain a high level of customer satisfaction
• Document all customer interactions in the database
• Work collaboratively with team members to meet performance goals

Skills and Qualifications

• Excellent verbal and written communication skills in English
• Basic understanding of international voice processes
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Proficiency in using computer systems and software
• Willingness to work in rotational shifts
• Customer-centric attitude
• Ability to learn quickly and adapt to new processes