International Voice Process

As a Customer Service Executive at HCL Tech, you will be responsible for resolving customer queries in alignment with client and business guidelines. Your role will involve handling inbound calls from UK/US customers, showcasing exceptional communication skills both verbally and in writing while maintaining a professional telephone etiquette. Your key responsibilities will include: - Answering all inbound queries following the call flow procedure. - Ensuring adherence to processes to uphold high-quality customer service standards. - Following escalation procedures for issues beyond the agent's control to achieve first call resolution. - Maintaining schedule adherence. - Participating in motivational activities and implementing feedback received during monitoring sessions. - Updating various logs such as escalation log and complaint tracker. - Ensuring the data security of proprietary customer information. Qualification Required: - Graduates or Undergraduates can apply, excluding regular students and law graduates. - Freshers with experience in US Inbound calling, preferably in the Banking domain. Additional Details: Two ways cabs are available for transportation. If you are interested in the role of Customer Service Executive at HCL Tech, you can attend the walk-in interview at the following location: Interview Location: HCL Technologies, A-8 & 9, Sector 60, Noida, Uttar Pradesh 201301 Work Location: Noida Sec-126 Walk-in Details: - Date: 10th May 2025 - Timing: 11am to 2pm Contact Person: Shivangi Sharma To apply for this position, kindly send your CV to Shivangi.sh@hcltech.com. As a Customer Service Executive at HCL Tech, you will be responsible for resolving customer queries in alignment with client and business guidelines. Your role will involve handling inbound calls from UK/US customers, showcasing exceptional communication skills both verbally and in writing while maintaining a professional telephone etiquette. Your key responsibilities will include: - Answering all inbound queries following the call flow procedure. - Ensuring adherence to processes to uphold high-quality customer service standards. - Following escalation procedures for issues beyond the agent's control to achieve first call resolution. - Maintaining schedule adherence. - Participating in motivational activities and implementing feedback received during monitoring sessions. - Updating various logs such as escalation log and complaint tracker. - Ensuring the data security of proprietary customer information. Qualification Required: - Graduates or Undergraduates can apply, excluding regular students and law graduates. - Freshers with experience in US Inbound calling, preferably in the Banking domain. Additional Details: Two ways cabs are available for transportation. If you are interested in the role of Customer Service Executive at HCL Tech, you can attend the walk-in interview at the following location: Interview Location: HCL Technologies, A-8 & 9, Sector 60, Noida, Uttar Pradesh 201301 Work Location: Noida Sec-126 Walk-in Details: - Date: 10th May 2025 - Timing: 11am to 2pm Contact Person: Shivangi Sharma To apply for this position, kindly send your CV to Shivangi.sh@hcltech.com.