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SENTERPRISE
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Customer Care Advisor

Customer Care Advisor

SENTERPRISE

0 - 4 years

0 Lacs

kolkata west bengal

Posted:1 week ago| Platform: Shine logo

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Skills Required

customer service complaint handling refunds customer satisfaction professional communication inbound customer queries call handling chat handling order information exchanges maintaining call quality english language proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for handling inbound customer queries and complaints over calls and chats. Your primary role will involve providing accurate information regarding orders, refunds, exchanges, and other related inquiries. It is crucial to maintain call quality and ensure customer satisfaction in every interaction. Additionally, you are expected to maintain a professional and helpful tone in all written communications. Key Responsibilities: - Handle inbound customer queries and complaints over calls and chats. - Provide accurate information regarding orders, refunds, exchanges, and other related inquiries. - Maintain call quality and ensure customer satisfaction in every interaction. - Maintain a professional and helpful tone in all written communications. Qualifications Required: - Strong command of the English language. - Age between 18 to 33 years. - Possess at least a Higher Secondary (12th Pass) education qualification. - Proficiency in English is a mandatory requirement for this role. (Note: No additional details of the company are provided in the Job Description.),

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Customer Care Advisor