7 Chat Handling Jobs

Description We are looking for enthusiastic individuals to join our team as Chat Process Executives. Responsibilities Provide prompt and accurate responses to customer queries via chat. Assist customers in troubleshooting issues and resolving complaints. Maintain a high level of customer satisfaction through effective communication. Document interactions and maintain records of customer inquiries and feedback. Collaborate with team members to improve service delivery and customer experience. Adhere to company policies and procedures while engaging with customers. WORK LOCATION - Malad, Mumbai Eligibility: Graduate Freshers OR HSC with minimum 2 years of work experience in BPO Salary (In-hand...

Role Overview: You will be responsible for handling inbound customer queries and complaints over calls and chats. Your primary role will involve providing accurate information regarding orders, refunds, exchanges, and other related inquiries. It is crucial to maintain call quality and ensure customer satisfaction in every interaction. Additionally, you are expected to maintain a professional and helpful tone in all written communications. Key Responsibilities: - Handle inbound customer queries and complaints over calls and chats. - Provide accurate information regarding orders, refunds, exchanges, and other related inquiries. - Maintain call quality and ensure customer satisfaction in every ...

Assisting the US customers through answering Inbound calls or Via Live Chats. Should be capable of handlining international calls. Should be hands on Experience in handling multiple chats at the same time Must be flexible to work in rotational night shift. Required Skills & Desired Skills : Excellent Communication Skills both in Verbal and written communication. Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Role Responsibilities: Handle customer queries via chat in a timely manner Maintain accurate interaction logs in CRM systems Provide resolutions while ensuring high customer satisfaction Collaborate with internal teams for complex issue resolution Job Requirements: 13 years of experience in chat or non-voice customer support Strong written communication and problem-solving skills Ability to multitask across chat systems and tools Experience in financial services or related industry preferred

As a Trust & Safety Associate at Accenture, you will be responsible for providing support to customers via live chat on various platforms. Your key responsibilities will include responding to customer inquiries in a professional and timely manner, assisting customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. It is essential to maintain a calm, positive, and helpful attitude with all customer interactions. You will be required to identify and resolve customer issues and complaints effectively, escalating unresolved issues to higher-level support teams when necessary. Staying updated with the latest product/service features,...

As an Intern at ShareChat and Moj, you will be part of the Trust & Safety team, responsible for ensuring the safety and positive experience of our users. Your role involves identifying and addressing customer needs, maintaining trust through effective communication, providing accurate information, meeting productivity targets, handling complaints, and resolving issues promptly. You will also be involved in record-keeping, following communication procedures, and going the extra mile to engage customers and deliver exceptional service. Key Responsibilities: - Identify and assess customer needs to ensure satisfaction - Build and maintain trust through open communication - Provide accurate and c...

Role Responsibilities: Handle customer queries and resolve complaints via voice, chat, or email Use CRM tools and computer applications for efficient query resolution Attend training to enhance client satisfaction and product knowledge Follow process guidelines and escalate issues as needed Key Deliverables: Consistent customer satisfaction across contact channels Accurate usage of GDS Amadeus and internal tools Completion of training and adherence to shift schedules Timely issue resolution and process documentation