Executive - Customer Care - BPO Shashwath Solution

1.0 - 3.0 years

1 - 4 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Role Responsibilities: Handle customer queries and resolve complaints via voice, chat, or email Use CRM tools and computer applications for efficient query resolution Attend training to enhance client satisfaction and product knowledge Follow process guidelines and escalate issues as needed Key Deliverables: Consistent customer satisfaction across contact channels Accurate usage of GDS Amadeus and internal tools Completion of training and adherence to shift schedules Timely issue resolution and process documentation

Posted 1 month ago

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