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SOLIS HR SOLUTIONS
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Customer Support Executive – Voice Process (Thrive Project)

Customer Support Executive – Voice Process (Thrive Project)

SOLIS HR SOLUTIONS

0 - 2 years

|

2 - 3 Lacs

bengaluru karle tech park

Posted:1 day ago| Platform:

Apply

Skills Required

customer support communication skills customer service problem-solving technical support voice process client interaction troubleshooting call handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executives

Key Responsibilities:

Handle inbound and/or outbound customer calls efficiently.
Provide accurate information regarding products/services.
Troubleshoot issues and escalate unresolved problems as needed.
Maintain documentation of customer interactions.
Meet performance metrics like call quality, resolution time, and customer satisfaction.
Work closely with team leads and quality analysts to improve performance.
Adhere to company policies and compliance standards.

Key Skills & Qualifications:

Excellent verbal communication skills in English.
1 Year experience in an international voice process.
Good listening, interpersonal, and problem-solving skills.
Ability to work in rotational shifts, including night shifts and weekends.
Proficient in using basic computer applications and CRM systems.
Minimum education: 10+2 or a graduate in any stream.

Experience:

02 years (Freshers with excellent communication skills are welcome)

Employment Type:

Shifts:

More Jobs at SOLIS HR SOLUTIONS

Customer Support Executive – Voice Process (Thrive Project)

bengaluru, karle tech park

Experience: Not specified

INR 2 - 3 Lacs

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