Senior Customer Support Executive - Voice Process SOLIS HR SOLUTIONS

1.0 - 5.0 years

1 - 4 Lacs

bengaluru, karle tech park

Work from Office

We are seeking experienced and articulate Senior Customer Support Executives . This role involves engaging with international customers via inbound/outbound calls, addressing queries, and delivering excellent service. Key Responsibilities: Handle customer queries and issues over voice calls in a professional and timely manner. Ensure high levels of customer satisfaction and first-call resolution. Work with internal tools and CRM systems to log and track customer interactions. Meet or exceed performance metrics such as call quality, CSAT, and adherence. Follow escalation protocols and collaborate with team leads for issue resolution. Key Skills & Requirements: Minimum 1 year of experience in ...

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Customer Support Executive – Voice Process (Thrive Project) SOLIS HR SOLUTIONS

0.0 - 2.0 years

2 - 3 Lacs

bengaluru, karle tech park

Work from Office

We are looking for enthusiastic and skilled Customer Support Executives . The role involves interacting with international customers over the phone to resolve queries, provide product/service support, and deliver a seamless customer experience.This is a voice process, and excellent communication skills. Key Responsibilities: Handle inbound and/or outbound customer calls efficiently. Provide accurate information regarding products/services. Troubleshoot issues and escalate unresolved problems as needed. Maintain documentation of customer interactions. Meet performance metrics like call quality, resolution time, and customer satisfaction. Work closely with team leads and quality analysts to im...

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