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SOLIS HR SOLUTIONS
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Senior Customer Support Executive - Voice Process

Senior Customer Support Executive - Voice Process

SOLIS HR SOLUTIONS

1 - 5 years

|

1 - 4 Lacs

bengaluru karle tech park

Posted:1 day ago| Platform:

Apply

Skills Required

customer support inbound customer service international voice outbound calling csat crm tool technical support voice process handling customer queries international voice process outbound call quality crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Customer Support Executives

Key Responsibilities:

Handle customer queries and issues over voice calls in a professional and timely manner.
Ensure high levels of customer satisfaction and first-call resolution.
Work with internal tools and CRM systems to log and track customer interactions.
Meet or exceed performance metrics such as call quality, CSAT, and adherence.
Follow escalation protocols and collaborate with team leads for issue resolution.

Key Skills & Requirements:

Minimum 1 year of experience
in an international voice process (BPO/Contact Center).
Strong verbal communication skills in English.
Neutral to US-accented speech with excellent voice clarity.
Good interpersonal and conflict-resolution skills.
Proficiency with basic computer applications and CRM tools.
Ability to work in a fast-paced, customer-focused environment.
Willingness to work in rotational shifts, including night shifts and weekends.
Education: Minimum 10+2 or Graduate in any stream.

Experience Required: 1+ year

Employment Type:

Shift Timings:

More Jobs at SOLIS HR SOLUTIONS

Senior Customer Support Executive - Voice Process

bengaluru, karle tech park

INR 1 - 4 Lacs

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SOLIS HR SOLUTIONS

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