350 Call Handling Jobs - Page 2

Greetings from Personal Network!!! Global Opportunity Awaits Join a Leading MNC Process: International Voice US / UK Customer Support Shift: Night Shift (US Time Zone) Location: Bangalore Benefits: Two-Way Cab Facility Launch Your Career with a Global Leader! Are you a fluent English speaker looking to kickstart or elevate your career in a dynamic, international environment A prestigious multinational company is hiring passionate individuals for its US / UK Voice Support Team . This is your chance to gain global exposure , sharpen your communication skills, and grow with a world-class organization. Key Responsibilities Handle inbound and outbound calls from US-based customers. Provide clear,...

Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices a...

Description We are looking for enthusiastic individuals to join our Voice Process team in Bengaluru. This is an exciting opportunity for freshers or entry-level candidates who are eager to start their career in customer service. The role involves engaging with customers over the phone to provide support and assistance. Responsibilities Handle inbound and outbound calls for customer queries and support. Provide accurate information and assistance to customers regarding products and services. Document and maintain records of customer interactions and transactions. Resolve customer complaints and issues efficiently and professionally. Achieve performance metrics and targets set by the managemen...

Greetings from Sutherland!!! We are hiring candidates for International Voice Process - Customer Support. Job Criteria: 1) Immediate joiners required. 2) Excellent verbal communication skills in English. 3) Freshers and tenured candidates with 6 months of work experience can apply. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 2.5 LPA to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungala...

Exp. - 3-14yrs Job Overview: We are seeking experienced and enthusiastic professionals for our International Voice Customer Support team. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional customer service over voice calls. Key Responsibilities: Handle inbound customer queries via voice calls for international clients. Provide timely and accurate information to resolve customer issues. Maintain high levels of customer satisfaction through effective communication. Adhere to quality standards and process guidelines. Skills & Attributes Prior experience in International Voice Process for Customer Support is mandatory. Must be...

As an International Voice Process Executive in the Night Shift at Ramanathapuram, your role involves handling inbound and outbound calls for international clients, providing excellent support, and ensuring a smooth customer experience. If you possess strong communication skills, are open to working night shifts, and can join immediately, we would love to hear from you! Key Responsibilities: - Handle international customer queries via voice calls. - Provide accurate information and solutions in a timely manner. - Ensure high-quality customer service and satisfaction. - Maintain call logs and update customer records as needed. - Follow communication guidelines and standard operating procedures...

Customer Service specialist - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpract...

Customer Service specialist - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpract...

As a Customer Contact Comms Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. Strong written and verbal communication skills, along with proficient call handling abilities, are essential for this role. Customer service is crucial for building and maintaining positive relationships with clients. **Key Responsibilities:** - Solve routine problems by following general guidelines and referring to precedents - Communicate with customers via phone, email, and portal tickets - Receive de...

Description We are seeking a Customer Service Voice representative to join our team in India. The ideal candidate will have 0-5 years of experience in a customer service role, with a strong focus on delivering exceptional service to our customers. This role requires effective communication skills and the ability to resolve customer issues in a timely manner. Responsibilities Handle inbound and outbound customer calls professionally and efficiently. Resolve customer inquiries and complaints in a timely manner. Maintain customer records and update account information accurately. Provide information about products and services to customers. Ensure customer satisfaction by providing exceptional ...

Dear Candidates, We have seen your profile on Shine.com, Currently we are urgently looking for the Technical Support Executive for one of our top client. Interested candidate can read the below Job Details and show the interest accordingly. Job Title: Technical Support Executive Job Type: Full-time Job Location: Bangalore Experience: Fresher / Experienced Qualifications: B.Com, BBM, B.Sc, BA, Diploma, BCA Languages: Hindi & English (Good communication required) Versant Level: 5 Work Schedule: 6 Days Working, Rotational Shifts Females: 7 AM 8 PM Males: 7 AM 12 AM 1 Rotational Off CTC: Fresher: 22,000/- Experienced: Up to 25,000/- (In-hand salary: 16,000 20,000) Additional Benefits: Quarterly ...

Responsibilities: Handle inbound and outbound calls for healthcare customers Provide information and support regarding insurance and claims-related queries Maintain call quality standards and ensure a positive customer experience Document call details accurately and follow company compliance guidelines Achieve daily and weekly performance goals Selection process: Operations round Requirements: Hsc or graduate in any stream Minimum six months of experience in a voice-based customer service profile Excellent english communication skills (verbal and written) Flexible to work in rotational shifts Candidates preferred from areas between cst to thane, churchgate to mira road, and cst to vashi Abou...

As an Admin Department member, your role will involve interacting with customers through calls, chat, or email to resolve their queries related to orders. You will need to handle dynamic situations with presence of mind and be able to perform under pressure in adverse situations. Key Responsibilities: - Interact with customers through calls, chat, or email - Resolve customer queries related to orders - Handle dynamic situations with presence of mind - Perform under pressure in adverse situations Qualifications Required: - Specially abled individuals are preferred - Fluent in English - Graduate degree,

Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices a...

Phone Banking Officer - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader No Team Size: Grade: Business: Retail Operations Department: Axis Phone Sub - Department: Axis Phone Location: Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices a...

Job Description: As a customer service representative at WNS (Holdings) Limited, your primary responsibility will be to answer incoming calls and address customer queries efficiently. You will be required to research and resolve customer issues using the tools and applications provided by the company. It is essential to document all calls following the standard operating procedures and escalate any issues to supervisors when necessary. Additionally, you will need to follow up on customer calls, identify deviations in call trends, and maintain expected Quality Targets. Meeting internal Production, Utilization, and Productivity targets will also be a key part of your role. Key Responsibilities...

As a Customer Service Representative at our company, your responsibilities will include: - Maintaining an up-to-date customer database and records in the system. - Making service reminder calls to customers following the prescribed process. - Scheduling appointments during service reminder calls and updating them in the system. - Conducting post-service feedback calls to customers in accordance with the process. - Answering calls professionally to provide necessary information about our products and services, as well as obtaining details of complaints. - Keeping records of customer interactions and transactions, including inquiries, complaints, and comments, along with the actions taken. - F...

•To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches. •Promote and maintain positive relations with all contacts, customers, and potential customers •Achieve desired level of productivity to meet & contribute towards branch profitability targets. •Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. •Conduct promotional activities for marketing and drive referral programs for customer acquisition •Responsible to handle day to day transactions and valuables. •Maintain all data and records related to daily transactions •Retain customers, by working towards achiev...

ROLE- Process associate Pune location- Walk in interview *Minimum 1 year experience (International Voice Process) *Graduates only *Salary: Upto 5 LPA *Immediate joining only *Rotational shifts and rotational offs *US process Contact- 7742324144

Description We are seeking a skilled Voice Process Executive to join our dynamic team in India. The ideal candidate will have 1-2 years of experience in a voice process role, bringing strong communication skills and a customer-oriented approach to ensure high levels of customer satisfaction. Responsibilities Handle inbound and outbound calls to assist customers with their inquiries and issues. Provide accurate information regarding products and services to customers. Maintain a high level of professionalism and customer service during all interactions. Document customer interactions and follow up as necessary. Identify and escalate issues to the appropriate departments as needed. Achieve ind...

As an Office Receptionist at AGTS-CCL (CyberCorp Subsidiary) located in Sector V, Salt Lake, Kolkata, you will play a crucial role as the first point of contact for visitors and clients. Your responsibilities will include a mix of administrative tasks, customer service, and office management to uphold a positive image of the company. - Front Desk Management: Greet visitors, address inquiries, and guide them to the appropriate individuals while maintaining a professional appearance. - Call Handling: Answer and direct phone calls in a polite and professional manner. - Scheduling & Coordination: Efficiently manage appointments, meetings, and conferences. - Administrative Support: Aid in basic c...

Minimum 12 months outbound call handling experience and work experience in outbound or customer facing role Candidate should be fluent in English & Hindi with below languages Should have good analytical skills. Required Candidate profile Languages should know: Position 1: English, Hindi and Marathi. Identify root causes by regular RCA with the TLs.

Responsible for handling customer inquiries, resolving issues promptly, and ensuring customer satisfaction through effective communication. Provides product/service information, maintains records, and supports overall customer experience improvement.

Responsibilities Provide customer support via phone calls, emails, or chat to resolve queries and concerns effectively. Handle inbound calls and ensure timely and accurate resolution of customer issues. Escalate complex or unresolved issues to the appropriate internal teams. Maintain accurate records of customer interactions using CRM tools. Collaborate with technical or product teams to ensure swift issue resolution and improve customer satisfaction. Meet and exceed performance metrics including call handling time , resolution rates , and quality standards .

Responsibilities: Handle inbound and outbound customer calls for a leading banking process . Communicate clearly and effectively in English along with Tamil or Malayalam . Resolve customer queries and ensure high customer satisfaction. Follow communication scripts and meet process quality standards. Maintain accurate records of conversations with customers.