123 Call Handling Jobs - Page 2

We are hiring for a Premium International Banking Voice Process at a top MNC BPO in Manyata Tech Park, Bengaluru. Minimum 1 year of international voice experience and strong English communication required both written & oral Call SAFINA-9845658628 Required Candidate profile Min 1 yr in international voice process. Excellent spoken English, customer handling skills, problem-solving ability, willing to work night shifts. Immediate joiners preferred.

Hiring for International Voice Process (Insurance) Grad/Undergrad with 1 yr intl. voice exp Mon-Fri | Sat-Sun fixed off Both-side cab provided Salary up to 5.5 LPA Apply now for a stable role with great perks Join a dynamic team and grow your career

Key responsibilities: - Handling the incoming and outgoing calls Respond promptly and professionally to incoming calls. Understanding the purpose of the call and handing over the call to the concerned person Answer questions / provide assistance about the organization to the clients such as business hours, location, and services. Cross verifying and maintaining the reports on a daily basis Cross checking the inquiries in the CRM and ensuring all the calls / data is entered in the CRM Ensuring the call back calls are connected in the specified time Report equipment issues or malfunctions without delays to the admin department Training the new joiners on telephone etiquettes Maintaining the decorum in the telephone department Escalate complaints or concerns to higher authorities when required Provide basic and accurate information to the clients Ensuring the clients entries are accurately entered into the system Any other work assigned by the organization depending on the nature of work

We are hiring for a Premium International Banking Voice Process at a top MNC BPO in Manyata Tech Park, Bengaluru. Minimum 1 year of international voice experience and strong English communication required both written & oral Call zoya@9035001415 Required Candidate profile Min 1 yr in international voice process. Excellent spoken English, customer handling skills, problem-solving ability, willing to work night shifts. Immediate joiners preferred.

Front Office Executive (Receptionist) - Male Hearing Solutions is looking for a professional and welcoming Front Office Executive (Male) to be the first point of contact at our center. If you have a presentable personality, excellent communication skills, and a friendly, service-oriented attitude, we invite you to join our team. Role & Responsibilities As a Front Office Executive, you'll be responsible for: Welcome & Assist Customers: Greet customers warmly upon their arrival and provide assistance. Information Management: Accurately record customer details and information using official forms and templates. Visitor Guidance: Confirm the purpose of each visit (Test, Purchase, Service, Diagnosis, Consultation) and guide customers accordingly. Call Handling: Receive and respond to incoming calls, transfer them to appropriate departments, and provide comprehensive information and support to callers. Register Maintenance: Maintain walk-in and administrative registers diligently. Client Database: Prepare and regularly update the database of client contacts. Document Management: Organize and file papers, bills, and important documents systematically. Cash & Accounts Handling: Manage cash, deposit cash in the bank, and maintain the daily financial register. Inter-departmental Coordination: Coordinate effectively with different departments within the company. Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager. Staff Supervision: Supervise the Office Assistant and Housekeeping Staff. Event Coordination: Coordinate office events such as interview drives, promotional activities, joining formalities, send-offs, and birthdays. Equipment Oversight: Supervise and ensure that office equipment like fax machines, printers, and PABX systems are in working order. Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers. Vendor Management: Manage vendors for stationery, travel agents, courier agents, and all allied third-party service providers. Confidentiality: Maintain confidentiality at all times regarding the organization's fiscal and personnel-related information. Skill Set Presentable Personality: Must have a good and presentable personality. Communication Skills: Excellent communication skills (both verbal and written) are essential. Friendly Attitude: A friendly and approachable attitude will be very helpful. Analytical Skills: Good analytical skills are essential. Interpersonal/Soft Skills: Possess good interpersonal skills. Flexibility: Must be flexible with working hours. Computer Knowledge: Good knowledge of computers is required. Language Proficiency: Should speak English and Hindi fluently. Quick Learner: Must be a quick learner. Multi-tasking Ability: Capable of handling multiple tasks simultaneously. Service Attitude: Should possess an attitude to serve and help people. Customer Service Oriented: Customer Service experience is preferred. People Skills: Excellent people skills and the ability to interact effectively with a wide range of clients, staff, and customers. Experience: Experience as a Front Office Executive (FOE) in hospitals and clinics is preferable. Qualification: Graduation is preferred. Age: 19 to 30 years.

Front Office Executive Hearing Solutions is looking for a welcoming and organized Front Office Executive (FOE) to be the first point of contact at our center. If you're skilled in customer assistance, administrative tasks, and maintaining a smooth-running office, we invite you to join our team. Key Responsibilities Welcome and Assist Customers: Greet customers warmly upon arrival and assist them with their needs. Information Management: Accurately record customer details using official forms and templates. Visitor Guidance: Confirm the purpose of each visit (e.g., Test, Purchase, Service, Diagnosis, Consultation) and guide customers to the appropriate department. Call Handling: Professionally receive, respond to, and transfer incoming calls, providing complete information and support to callers. Register Maintenance: Keep walk-in and administrative registers meticulously updated. Client Database: Create and regularly update the client contact database. Document Management: Organize and file papers, bills, and important documents. Cash & Accounts: Handle cash, deposit it in the bank, and maintain the daily financial register. Inter-departmental Coordination: Coordinate effectively with various departments within the company. Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager. Office Upkeep: Ensure the cleanliness and overall good housekeeping of the office. Staff Supervision: Supervise the Office Assistant and Housekeeping Staff. Event Coordination: Help coordinate office events like interview drives, promotional activities, joining formalities, send-offs, and birthdays. Equipment Oversight: Ensure all office equipment, such as fax machines, printers, and PABX systems, are in working order. Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers. Vendor Management: Handle relationships with vendors for stationery, travel, courier, and all allied third-party service providers. Hospitality: Arrange food and beverages for senior management, guests, and dignitaries on a case-by-case basis, with prior approval. Confidentiality: Maintain strict confidentiality of all organizational fiscal and personnel-related information at all times. Skills & Qualifications Proven experience in a front office, customer service, or administrative role. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficiency in basic computer operations and office software. A welcoming and professional demeanor. Ability to multitask and manage time effectively in a busy environment.

Front Office Executive Hearing Solutions is looking for a welcoming and organized Front Office Executive (FOE) to be the first point of contact at our center. If you're skilled in customer assistance, administrative tasks, and maintaining a smooth-running office, we invite you to join our team. Key Responsibilities Welcome and Assist Customers: Greet customers warmly upon arrival and assist them with their needs. Information Management: Accurately record customer details using official forms and templates. Visitor Guidance: Confirm the purpose of each visit (e.g., Test, Purchase, Service, Diagnosis, Consultation) and guide customers to the appropriate department. Call Handling: Professionally receive, respond to, and transfer incoming calls, providing complete information and support to callers. Register Maintenance: Keep walk-in and administrative registers meticulously updated. Client Database: Create and regularly update the client contact database. Document Management: Organize and file papers, bills, and important documents. Cash & Accounts: Handle cash, deposit it in the bank, and maintain the daily financial register. Inter-departmental Coordination: Coordinate effectively with various departments within the company. Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager. Office Upkeep: Ensure the cleanliness and overall good housekeeping of the office. Staff Supervision: Supervise the Office Assistant and Housekeeping Staff. Event Coordination: Help coordinate office events like interview drives, promotional activities, joining formalities, send-offs, and birthdays. Equipment Oversight: Ensure all office equipment, such as fax machines, printers, and PABX systems, are in working order. Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers. Vendor Management: Handle relationships with vendors for stationery, travel, courier, and all allied third-party service providers. Hospitality: Arrange food and beverages for senior management, guests, and dignitaries on a case-by-case basis, with prior approval. Confidentiality: Maintain strict confidentiality of all organizational fiscal and personnel-related information at all times. Skills & Qualifications Proven experience in a front office, customer service, or administrative role. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficiency in basic computer operations and office software. A welcoming and professional demeanor. Ability to multitask and manage time effectively in a busy environment.

Key Responsibilities: Handle inbound calls and resolve customer inquiries in a timely and professional manner Provide accurate and complete information regarding products, services, and company policies Resolve customer complaints, issues, and inquiries with a high level of professionalism Maintain detailed records of customer interactions, feedback, and resolutions in the system Meet established customer service targets, including KPIs such as AHT (Average Handling Time), CSAT (Customer Satisfaction), and First Call Resolution (FCR) Provide guidance on product features, technical issues, and billing queries Escalate complex or unresolved issues to higher-level support teams Adhere to company policies, procedures, and customer service protocols Continuously improve knowledge of products and services to provide the best possible support Collaborate with cross-functional teams to ensure seamless service delivery

We are hiring for a Premium International Banking Voice Process at a top MNC BPO in Manyata Tech Park, Bengaluru. Minimum 1 year of international voice experience and strong English communication required both written & oral Call Azra now @8951992038 Required Candidate profile Min 1 yr in international voice process. Excellent spoken English, customer handling skills, problem-solving ability, willing to work night shifts. Immediate joiners preferred.

Requirements: Minimum 1 year of BPO experience (international voice mandatory) Strong command over English (both verbal and written) Comfortable with rotational shifts Immediate joiners highly preferred Job Responsibilities: Handle inbound and outbound calls related to UK-based insurance queries Assist customers with policy details, renewals, claims, payments, and endorsements Verify customer information and update policy records accurately Educate customers about insurance terms, benefits, and processes Provide first-call resolution and reduce repeat call volumes Document customer interactions, transactions, and feedback properly in CRM tools Maintain confidentiality of customer data and adhere to GDPR guidelines Escalate complex issues to the appropriate department or supervisor Meet or exceed defined KPIs like AHT, CSAT, Quality Score, and Attendance Collaborate with team members to meet daily/monthly performance targets Participate in team huddles, training sessions, and quality improvement plans Stay up-to-date on UK insurance products, policy changes, and regulations

Job Description Handle customer queries related to Google subscriptions via voice support Assist users with billing, renewals, cancellations, and account support Troubleshoot technical or payment-related issues with a customer-first approach Maintain high levels of accuracy, empathy, and professionalism during every interaction Follow standard operating procedures and ensure compliance with Google support policies Meet defined SLA, quality, and productivity benchmarks Eligibility Criteria Freshers or candidates with prior voice process experience Excellent spoken and written English communication skills Open to work in rotational shifts (including night shifts) Must clear: HR Round, Versant Test & Operations Round

Received call and answer the query of the patient Answer incoming customer calls professionally and courteously. Understand and resolve customer queries regarding products, orders, payments, delivery, returns, and policies. Log call details and customer information accurately in the CRM or call management system. Provide timely and accurate information about promotions, stock availability, and order status. Escalate complex issues to supervisors or relevant departments as needed. Follow company guidelines to handle complaints, refunds, and cancellations effectively. Achieve daily/weekly targets related to call handling time, customer satisfaction, and issue resolution. Maintain up-to-date knowledge of company products, policies, and procedures. Adhere to data protection and confidentiality standards. English communication Skill required

Hiring Only for Candidates from Mumbai Location. Company Name - Foundever. Work Mode - Work from Office. Role: Customer Service Representative (Voice Process) Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Skill: Excellent Communication Skills in English (Verbal and Written). Shift Timing - Rotational of 24*7 (Any 9 hours rotational shift) Candidate should be comfortable working in night shits Age Eligibility: 20 years to 39 years Location - Andheri East (Chandivali) Job Summary : Ensuring customer satisfaction and fostering positive relationships with our clients. Responsible for addressing customer inquiries, resolving issues. Your strong communication skills, problem-solving abilities, and customer-centric approach will be critical in delivering a seamless customer experience. Responsibilities : Handle inbound customer inquiries through various channels, including phone, email, chat, and social media, providing timely and accurate responses. Proactively reach out to customers to address any concerns or issues and ensure their needs are met. Resolve customer complaints and escalations, investigating issues and finding effective solutions to ensure customer satisfaction. Provide product information, technical assistance, and troubleshooting support to customers, guiding them through the resolution process. Maintain a high level of product knowledge to address customer inquiries and provide accurate information and recommendations. Salary Package = Between 19K to 20k In-hand. Travelling Allowance + Performance Incentives. Candidates should be available for Immediate joining. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

We are seeking BPO Professionals to join our dynamic team in India. The ideal candidates will have 1-6 years of experience in the BPO sector, demonstrating strong communication skills and a passion for customer service. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. Handle inbound and outbound calls effectively and efficiently. Resolve customer queries and issues in a timely manner. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve processes and customer satisfaction. Adhere to company policies and standards during customer interactions. Excellent verbal and written communication skills in English and local languages. Strong problem-solving skills and ability to think critically. Familiarity with customer service software and CRM systems. Ability to work in a fast-paced environment and manage time effectively. Basic computer skills including proficiency in Microsoft Office Suite. Strong interpersonal skills and ability to work in a team. Flexibility to work in shifts, including nights and weekends.

We are seeking motivated and dynamic Voice Process Agents to join our team in India. The ideal candidates will have 1-4 years of experience in voice processes, demonstrating strong communication and customer service skills. Handle inbound and outbound calls professionally and efficiently. Provide excellent customer service and resolve customer inquiries. Maintain accurate records of customer interactions and transactions. Follow up on customer interactions as necessary to ensure satisfaction. Collaborate with team members to improve process and service quality. 1-4 years of experience in voice process or customer service roles. Excellent communication skills in English and local languages. Strong listening skills and the ability to understand customer needs. Proficient in using call center software and CRM tools. Ability to work in a fast-paced environment and manage time effectively. Problem-solving skills and a customer-oriented mindset.

We are looking for a skilled International Voice BPO professional to join our dynamic team in India. The ideal candidate will be responsible for managing voice-based communication with our international clients, ensuring high-quality service and customer satisfaction. Handle inbound and outbound calls for international clients. Provide exceptional customer service and support to clients via voice communication. Resolve customer queries and issues in a timely and efficient manner. Document customer interactions and feedback accurately in the system. Collaborate with team members and other departments to improve service delivery. Maintain knowledge of products and services to assist customers effectively. 1-4 years of experience in a voice BPO role, preferably with international exposure. Excellent verbal and written communication skills in English. Proficient in using computer systems and MS Office applications. Strong problem-solving skills and ability to think on your feet. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Customer-oriented mindset with a passion for helping others.

We are seeking a motivated and customer-oriented Customer Service Associate to join our BPO team in India. The successful candidate will be responsible for delivering exceptional service to our clients, addressing their needs, and ensuring a positive customer experience. Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Resolve customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Document customer interactions in the CRM system accurately and efficiently. Collaborate with team members and other departments to enhance customer service and experience. Maintain a positive, empathetic, and professional attitude toward customers at all times. 1-5 years of experience in a customer service role, preferably in a BPO environment. Excellent communication skills in English (verbal and written). Strong problem-solving skills and ability to think critically under pressure. Familiarity with CRM systems and practices. Ability to handle stressful situations and manage difficult customers effectively. Basic computer skills, including proficiency in MS Office and internet navigation.

Key Responsibility : Provide Top-notch Customer service to Clients Via calls. Understand Customer needs and Promote Product or service effectively. Meet and exceed targets and KPIs. handle customer inquiries, resolve issue,and provide information. maintain accurate records of interactions in our CRM system. Requirements : Graduate And under-graduate both can apply. Experience and fresher are encouraged to apply, experience in sales and customer service is a plus. Excellent problem solving abilities. proficiency is using customer service software and CRM system. Ability to work in a fast paced and target driven environment. Flexibility to work in rotating shift and off. Benefits : Competitive salary with performance based incentives. Comprehensive Training and Ongoing development opportunities. Career advancement and growth within the company. Supportive and collaborative work environment.

???? Job Description BPO Voice Process (Customer Support) ???? Location: Bangalore | ???? Work from Office ???? Who Can Apply: ? Freshers Great opportunity to start your career ? Experienced Professionals Grow your career with us ? Any Graduate (any stream) ? Immediate Joiners preferred ? Candidates ready to relocate to Bangalore are welcome ???? Salary Details: ???? Freshers: ?18,000 to ?28,000 CTC ???? Experienced: Up to ?40,000 CTC (Based on experience & current salary) ????? Job Role Customer Support (Voice Process): Handle incoming calls from customers Resolve customer queries effectively Provide accurate information and quality service Maintain professionalism and customer satisfaction Full training will be provided No sales or targets ????? Required Skills: ?? Good communication in English ?? Basic computer knowledge ?? Polite, confident & customer-friendly approach ?? Comfortable with US uk and Day Shift ???? Why You Should Join: ? Friendly team and work culture ? Great learning and career growth ? Training provided for freshers ? Salary on time + incentives (if applicable) ???? Ready to Apply Contact Keerthana 9513749000 (Call or WhatsApp)

Hiring for UK inbound voice process. Grads/UGs welcome. Freshers & exp with excellent comms required. Salary: 21k–23k + incentives. One-way cab. Great work culture. Call Tooba: 8951870135. Required Candidate profile Excellent communication, UK voice process, international BPO, customer service, English fluency, call handling, client support, shift flexibility, upselling, team player, problem solving.

Min. 1 yr international voice exp. required (for experienced). Excellent comm. skills a must. Salary 4–6 LPA based on profile. Call Azra NOW for 1st round: 9972296132 / 8951992038. Limited slots – Apply today! Required Candidate profile International voice process, customer service, banking support, inbound calls,, call handling, problem solving, fluent English, client handling, shift flexibility, attention to detail Perks and benefits Perks: Pay, Growth, Insurance, Leaves, Transport

Handle customer queries effectively via call/chat/email Ensure timely resolution and maintain customer satisfaction Maintain call logs and reports as per process requirement Follow standard operating procedures and guidelines Handle inbound and outbound customer interactions Provide accurate information and resolve queries Document customer interactions in the system Maintain service quality and meet defined KPIs Must be proficient in English & Hindi (Read, Write, Speak) Key Requirements: Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus Work Mode: WFH/ WFO Work Timings : 8.5 hours between 9:00 AM to 7:30 PM

Looking for receiotionist attending Students/Customers in Libarary taking calls .Doing Data Entry of incoming students and Customers Customers ,Maintaining Book Database.Here's a job description for a Receptionist focused on a library setting, incorporating all the tasks you mentioned: Receptionist - Library & Customer Service Job Summary: We are looking for a friendly, organized, and detail-oriented Receptionist to be the first point of contact for our library. You will play a crucial role in creating a welcoming atmosphere for students and customers, managing inquiries, handling data entry, and assisting with the smooth operation of the library's daily activities. Key Responsibilities: Front Desk & Customer Service: Warmly greet and assist students and customers entering the library. Provide information about library services, resources, and policies. Direct visitors to appropriate sections or staff members as needed. Maintain a tidy and professional reception area. Call Handling: Answer incoming phone calls promptly and courteously. Direct calls to the appropriate department or individual. Take accurate messages when necessary and ensure timely delivery. Data Entry & Record Keeping: Perform data entry of incoming students and customers, ensuring accuracy and completeness of information. Assist in maintaining the book database, including entering new acquisitions, updating records, and tracking borrowed/returned items. Manage and organize various administrative records and files. Administrative Support: Assist with basic administrative tasks as required to support library operations. Handle general inquiries via email or in person.

Outdoor marketing and sales. Event co-ordination. Proactively inspects sales activity. Has to manage sales team. Can keep track on the quality and quantity of sales efforts. Leads Generation. Software management. Initiate and coordinate action plans to penetrate new sales market. Possess frequent communication, collaboration, and the effective allocation of marketing investment. Builds peer support and strong internal-club relationships with other key management personnel.