231 Call Handling Jobs - Page 2

CEC Officer - Inbound Credit Cards DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adh...

Job Role: Enhancement of Deposit pool from Customers Establishing standards and delivery of service Sale of non-deposit products Cross selling targets progressively Sale of MF and Insurance products Fee Income Branch Administration Regulatory Compliance Manage productivity and overall morale of branch team members Overall responsible for break-even and P&L of branch Job Requirements: Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products Qualifications- MBA / CA/ CAIB Good Leadership skills (though more tactical than strategic) Thinker: Doer 40:60 In-depth understanding of financial instrum...

HI Warm Greetings from Rivera Manpower Services, Currently we are hiring for Accenture Please call and book your interview slots: RINKY 7996180830 (Please send us a message on WhatsApp in case the numbers are busy). Location: Bangalore CTC: Upto 6.5LPA Process: International Voice Process Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *Both Ways Cab Provided. *incentives *insurance Regards, RINKY 7996180830

As a Receptionist/Presales role with 1-3 years of experience based in Ahmedabad, you will be responsible for ensuring efficient communication within the company and delivering exceptional customer service. Your primary duties will include handling incoming calls, welcoming visitors, and providing basic customer support to enhance the overall customer experience. Your key responsibilities will involve managing the front desk and visitor interactions. This includes warmly greeting walk-in customers and visitors, directing them to the appropriate departments, and maintaining a professional and organized reception area. In addition, you will be expected to handle all incoming calls professionall...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We em...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We em...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We em...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We em...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We em...

Job Summary : The person will be responsible for handling the day to day Customer Support and CRM functions. The major responsibility will be handling the incoming / outbound calls related to product information, customer queries, complains / feedbacks related to the products and eCommerce services of Vaya. Key Requirements : 1. Graduate with 4+ years of Customer Support experience (preferably B2C Voice Process). 2. Fluent in English & Hindi. 3. Location: Raheja Towers, Anna Salai, Chennai. 4. Day Shift with two possible time slots: 8 AM4 PM or 12 PM8 PM.

Support Executive to handle customer queries, resolve issues, and provide a seamless experience across phone, email, and chat. The ideal candidate should be empathetic, solution-oriented, and possess strong communication skills.

We are seeking a dynamic and professional Front Office Executive to be the first point of contact for our school community. Key Responsibilities Greet and assist visitors, students, and staff in a friendly and professional manner. Manage incoming calls and respond to inquiries with accurate information. Maintain the front office area, ensuring it is organized and welcoming. Handle administrative tasks, including managing schedules, filing documents, and maintaining records. Coordinate appointments and meetings for school staff and administration. Assist with student admissions processes and documentation. Support school events and activities as needed. Collaborate with various departments to...

811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all co...

Monitoring a reporting manager's email and responding if required Preparing communications on behalf of a manager Answering phone calls Organising travel and itineraries Organising and planning meetings Taking notes and writing minutes during meetings Conducting or preparing any research that the reporting manager may require Various ad hoc requests

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs, Should be Good at Chat, Domestic, International Required Candidate profile Minimum qualification is 10 + 2. Any graduate Shifts: Rotational Benefits: NSA, OT, Sodexo Meal Card. if opting work from office travel allowance will be given .

We are seeking an experienced Customer Service Executive with 46 years of BPO industry expertise to handle customer interactions across multiple channels, including chat, email, semi-voice, non-voice, and blended processes. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-first mindset to deliver exceptional support and resolution to clients. Key Responsibilities: Manage customer queries and support requests via chat, email, calls (semi-voice), and blended processes. Deliver prompt, accurate, and professional responses ensuring first-contact resolution and customer satisfaction. Handle non-voice and back-office support tasks , including ...

The Customer Service Representative supports healthcare providers with their electronic healthcare insurance payments. This role involves assisting providers with payment details, guiding them through payment processing, enrolling in products, and registering on the online portal, while ensuring strict adherence to federal HIPAA regulations. You will be part of a collaborative and caring team that thrives on solving problems, delivering excellent service, and building trust with clients. Key Responsibilities: Handle incoming calls from healthcare provider clients, answering inquiries about payments and enrollments. Resolve outstanding payment issues and explain available electronic payment o...

We are hiring for international voice process. Handle inbound/outbound calls for global customers. Resolve queries & provide accurate information. Ensure high-quality customer service. Work in rotational shifts (including night shifts). Required Candidate profile Excellent English communication skills (mandatory). Basic computer knowledge. Freshers & experienced candidates welcome. Open to rotational shifts. Ability to handle customer concern professionally.

A Voice Specialist is responsible for handling customer interactions and inquiries over the phone. The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction. This position requires strong verbal and interpersonal skills to effectively communicate with customers , understand their needs, and provide clear and accurate information. The specialist is responsible for troubleshooting problems, offering solutions, and escalating complex issues to the appropriate departments. They are also required to document all customer interactions and case details accurately in a CRM or a specific call management system. The job demands a high degree of...

A Voice Specialist is responsible for handling customer interactions and inquiries over the phone. The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction. This position requires strong verbal and interpersonal skills to effectively communicate with customers , understand their needs, and provide clear and accurate information. The specialist is responsible for troubleshooting problems, offering solutions, and escalating complex issues to the appropriate departments. They are also required to document all customer interactions and case details accurately in a CRM or a specific call management system. The job demands a high degree of...

A Voice Specialist is responsible for handling customer interactions and inquiries over the phone. The role involves providing expert assistance, resolving issues, and ensuring a high level of customer satisfaction. This position requires strong verbal and interpersonal skills to effectively communicate with customers , understand their needs, and provide clear and accurate information. The specialist is responsible for troubleshooting problems, offering solutions, and escalating complex issues to the appropriate departments. They are also required to document all customer interactions and case details accurately in a CRM or a specific call management system. The job demands a high degree of...

As an Insurance Process - Voice at Hemocean Outsourcing located in Thane, you will be responsible for delivering exceptional customer service, addressing insurance-related inquiries, and fostering effective communication with clients. Your role will require a blend of essential skills such as customer service, insurance knowledge, and strong communication abilities. You should possess a keen eye for detail to ensure accuracy in information provided and documented. Your problem-solving skills will be crucial in efficiently resolving customer issues, while your proficiency in call handling will enable you to manage incoming and outgoing calls with professionalism. Additionally, your ability in...

As a Junior Analyst at unifyCX based in Mangalore, you will be an essential part of our team dedicated to providing exceptional customer support for our clients. unifyCX is a globally recognized Business Process Outsourcing company that leverages advanced AI technologies to enhance the customer experience and operational efficiency. With a strong presence in multiple countries, we are committed to innovation and excellence in our services. In this role, your primary responsibility will be to assist customers with issues related to Import/Export/Deletion of data to and from TransactionPro. You will engage with international clients through live chat, calls, and emails, offering solutions and ...

You are a dedicated International Voice Executive joining the team at EPIV Solutions in Pune. Your role involves managing inbound and outbound international calls with professionalism and courtesy, providing clear and accurate information to customers, and resolving customer issues promptly to ensure a positive customer experience. It is essential to have fluent English communication skills to effectively liaise with international clients and team members. As a fresher, you have the opportunity to develop your skills in a call center setting with no prior work experience required. Your responsibilities include documenting customer interactions, collaborating with team members to enhance serv...

As a Customer Support Executive at INDmoney, you will play a crucial role in assisting our customers with their queries and complaints related to personal finance management and investments in Indian Stocks, Mutual Funds, and US Stocks. With a minimum of 1+ years of experience in a customer-facing role, you will be responsible for ensuring customer satisfaction through efficient and quality-driven service. Your key responsibilities will include interacting with customers through email and calls to resolve their issues, providing support on trading, portfolio management, and account-related matters, as well as coordinating with internal departments to ensure timely resolution of customer quer...