Call Center Executive

Facg(Finpro Admission And Career Guidance(Opc) Private Limited

1 - 31 years

0 - 1 Lacs

chaitganj varanasi

Posted:1 week ago| Platform: Apna logo

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Skills Required

surveys support engagement data management recording updating crm communication persuasion negotiation chat marketing service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Outbound Calls: Contacting prospects for sales, promotions, or surveys. Inbound Calls: Handling customer inquiries, support, and complaints. Lead Generation: Identifying and nurturing potential sales opportunities. Customer Engagement: Building rapport and understanding customer needs. Information Delivery: Providing details about products, services, and offers. Data Management: Recording call details, updating CRM, and maintaining contact lists. Target Achievement: Meeting daily/monthly sales or call volume goals. Essential Skills & Qualities: Excellent Verbal Communication: Clear, persuasive, and professional speaking. Active Listening: Understanding customer needs and concerns. Persuasion & Negotiation: Influencing customers to make purchases. Customer Focus: Commitment to satisfaction and positive experiences. Self-Control & Patience: Handling difficult conversations calmly. Organization: Managing call logs and follow-ups. Typical Work Environment: Can be inbound (receiving calls) or outbound (making calls). Often target-oriented (sales, conversions). May involve other channels like chat/email in some roles. Provides an entry point to sales, marketing, or customer service careers.

More Jobs at Facg(Finpro Admission And Career Guidance(Opc) Private Limited

Call Center Executive

chaitganj, varanasi

1.0 - 31.0 yrs

INR 0 - 1 Lacs

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Call Center Executive