Facg(Finpro Admission And Career Guidance(Opc) Private Limited

Key Responsibilities: Outbound Calls: Contacting prospects for sales, promotions, or surveys. Inbound Calls: Handling customer inquiries, support, and complaints. Lead Generation: Identifying and nurturing potential sales opportunities. Customer Engagement: Building rapport and understanding customer needs. Information Delivery: Providing details about products, services, and offers. Data Management: Recording call details, updating CRM, and maintaining contact lists. Target Achievement: Meeting daily/monthly sales or call volume goals. Essential Skills & Qualities: Excellent Verbal Communication: Clear, persuasive, and professional speaking. Active Listening: Understanding customer needs and concerns. Persuasion & Negotiation: Influencing customers to make purchases. Customer Focus: Commitment to satisfaction and positive experiences. Self-Control & Patience: Handling difficult conversations calmly. Organization: Managing call logs and follow-ups. Typical Work Environment: Can be inbound (receiving calls) or outbound (making calls). Often target-oriented (sales, conversions). May involve other channels like chat/email in some roles. Provides an entry point to sales, marketing, or customer service careers.