Café Manager

Name:

Designation: Outlet Manager

DOJ:

Outlet:

Org: Naval F&B

Reporting: Business Head/Operation manager

Summary: -

The Outlet Manager is responsible for managing the overall performance of the café outlet, covering operations, staff, customer service, inventory, and sales. The role ensures smooth daily functioning, adherence to brand standards, achievement of sales and profitability goals, and delivering excellent customer experiences.

Duties &Responsibility of Manager: -

· Oversee and coordinate daily café operations.

· Monitor customer service and resolve issues promptly.

· Supervise, schedule, and train staff for operational efficiency.

· Track daily sales, manage cash, and control expenses.

· Maintain stock levels, minimize wastage, and oversee procurement.

· Ensure hygiene, safety, and compliance with company SOPs.

· Drive upselling, promotions, and local marketing campaigns.

· Prepare and submit daily/weekly/monthly reports to management.

Reports that managers should follow daily:

· Daily checklist (opening & closing) – Operation manager

· Daily Attendance (through mail) – HR

· Daily Briefing - HR

· Daily Wastage & Batch report – Operation manager

· Store room stock book follow ups – Purchase manager

· Decoction Report- Kitchen Operations

· Daily sales & petty cash report – Accounts manager

Reports that managers should follow Weekly:

· Infra related checklist– Operation manager

· Duty Roster - HR

· Store stock maintains– Operation manager

Reports that managers should follow Monthly:

· Outlet license-maintained checklist -HR

· Outlet infra checklist– Operation manager

· Monthly stock report– Operation manager

· Outlet Review report– Operation manager

· Fixed Assets Records– Operation manager

KRA: -

Expectation:

· Cost control for the outlet.

· Month on month food festival plane.

· Increase the point of sales.

Accounting:

· Daily Cash deposit to Bank Account for previous day cash sales amount and post the deposit challan through WhatsApp group.

· Petty Cash vouchers, Milk bills and all other exp bill submit Accounts dept every week without fail.

· Daily sales & petty cash report follow ups

· Daily cash handover report follows ups

Purchase Activities:

· Maintaining inventory & stock

· Maintained the records (Inventory Reports, Purchase Requests, Supplier Evaluation Reports, Order Status Reports, Usage Reports, Compliance and Audit Reports)

· Maintained the records (Batch Entry, Wastage Entry, Daily Physical Stock Verification records, Monthly Closing Stock Records,)

Operation Activities:

· Should follow the checklist & SOP

· Handle customer complaints in Outlets.

· Schedules periodic food and beverage service staff meetings

· Ensures product quality and great service.

· Priorities tasks effectively to ensure most important tasks are completed on time.

· Ensure outlet – dining area, kitchen should clean & hygiene

· Should follow FIFO & LIFO.

Kitchen operation:

· Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.

· Check the quality of deliveries of fresh food and baked goods.

KPI: -

Objective Category

Key Activities / Responsibilities

Target / KPI

Weightage (%)

Café Operations

Ensure smooth day-to-day operations, cleanliness, ambiance and to ensure checklist on daily basis

100% shift adherence, zero complaints

10%

Customer Satisfaction

Handle guest feedback, improve service quality, and maintain high ISO Standard scores

ISO > 90%, <2 complaints/month

10%

Sales & Revenue Growth

Achieve monthly sales targets, upselling, new product promotions

Monthly sales ≥ target

30%

Inventory & Cost Control

Manage stock levels, reduce wastage, avoid zero variance

<2% wastage, zero stock-outs

20%

Team Management

Staff scheduling, training, motivation, and retention 90% and reduce the attrition rate <20%

100% roster coverage, zero absenteeism

10%

Hygiene & Safety Compliance

Ensure food safety, FSSAI standards, audits readiness

Zero non-compliance reports

10%

Reports and Data maintain

To ensure SOP follow-ups 100%, prepare timely reports (like Sales report, Stock report, variance report, Wastage report

Non-compliance

10%

Soft Skills:

· Takes accountability.

· Creates a positive team atmosphere among Team Members.

· Provides feedback and coaching to the Team regularly

· Treats all Team Members fairly, with respect.

· Sets high standards for appropriate team behaviour on shift.

· Delegates and follow-up the team effectively.

· Ensure the staffs duty timing, leaves & grooming on company policy.

· Ensuring the following of Cashier, kitchen & Housekeeping JD should follow properly.

· Ensure the Google Reviews from customers.

Experience: -

Bachelor’s degree/diploma in Hospitality, Hotel Management, or Business Administration (preferred).

Education: -

3–5 years of experience in F&B, QSR, or café/restaurant outlet management, with at least 2 years

in a supervisory/managerial role.

I have read and understood the responsibilities, KRAs, and KPIs outlined in this Job Description. I agree to perform my duties to the best of my ability and comply with company policies and procedures.

Employee Name & Signature: _________________________

Date: _________________________

Manager’s Name & Signature: _________________________

Date: _________________________

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person