Business Support Specialist

Location: Powai, Mumbai, Maharashtra, India

Department: Operations Employment

Type: Full-Time, Permanent

About 3Shape

3Shape is a global leader in digital innovation, developing 3D scanners and CAD/CAM software solutions for the dental and audio industries. We are driven by a passion for creating technology that makes a real difference in people's lives. As we expand our footprint in India, we are looking for a dedicated and skilled professional to join our ambitious Mumbai team.

The Role

We are seeking a proactive and detail-oriented Business Support Specialist to join our India office based in Mumbai. This role is responsible for supporting and optimizing the overall operations for 3Shape in India. You will be a key player in ensuring our business runs smoothly, overseeing critical functions including administrative support, daily operations, sales ops support, inventory management, AR management and other aspects of a growing organization. Reporting to the India Country Manager, you will work in close collaboration with the local commercial team as well as our global functions in Copenhagen and Poland, including Production, Global Supply Chain, and Finance. You will also be the main point of contact for our external partners, such as third-party logistics (3PL) providers and accounting firms.

Key Responsibilities

• As a Business Support Specialist in Mumbai, you will be responsible for:
• Managing and optimizing daily operations to ensure maximum efficiency and effectiveness.
• Serving as the primary operational contact for our external 3PL provider and finance/accounting partners.
• Coordinating and ensuring timely and compliant customs clearance for all imports and exports.
• Overseeing inventory management, including tracking stock levels, managing inflow/outflow, and optimizing warehouse operations.
• Processing customer orders accurately and coordinating with logistics partners to ensure timely delivery schedules are met.
• Generating and issuing tax invoices (in compliance with GST regulations) and preparing financial statements for transactions.
• Maintaining accurate records, reports, and documentation related to all operational activities.
• Managing day to day operations by collaborating with our partners

Skills & Qualifications

Required:

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Finance, or a related field
• Experience: 3+ years of experience in a similar role such as Operations, Sales Support, or Office Administration.

• Strong analytical and problem-solving skills with a data-driven mindset. o Exceptional attention to detail and a high degree of accuracy.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and cultures.
• Full professional proficiency in English (written and spoken).
• Advanced proficiency in Microsoft Office Suite, particularly Excel.

Preferred (Good to Have):

• Experience working within the healthcare or medical device industry.
• A professional certificate related to international trade, customs, or supply chain management.
• Experience working with an ERP system (e.g., SAP, Oracle).

What We Offer

• A Winning Culture: Be part of a dynamic, entrepreneurial environment where your contributions make a real difference and decisions are made quickly.
• Professional Development: Your growth is important to us. We provide close sparring, coaching, feedback, and personal development plans to support your career journey.
• Competitive Compensation: We offer a competitive salary and benefits package in line with industry standards.
• Benefits: Comprehensive health insurance, Provident Fund (PF), and other statutory benefits.
• Global Exposure: An opportunity to work with a market-leading global company and collaborate with international teams.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.