As a Support Consultant at 3Shape located in Mumbai, you will be reporting to the Team Lead, Customer Support. 3Shape is a company that specializes in creating 3D Scanning & CAD/CAM software solutions, offering cutting-edge technology that empowers dental professionals to provide more effective treatment with improved patient care. With a global presence, 3Shape aims to deliver exceptional customer service and is seeking a Team Lead to manage the Customer Support team in India to ensure a superior customer experience. Your responsibilities will include providing technical support on 3Shape hardware and software through various channels such as online sessions, telephone, emails, and occasional on-site events. You will be responsible for managing support cases, gathering relevant information from customers as per company procedures, and documenting these interactions in the company's CRM system. Additionally, you will collaborate with other departments and escalate customer feedback as needed. To excel in this role, you should have a minimum of 3 years of experience in Customer Support within an international company with a multicultural environment. Proficiency in Microsoft Office programs like Outlook, Excel, and Word, along with experience in CRM systems, is essential. Strong communication skills in English (Upper Intermediate and higher), both verbal and written, are required. A customer-centric approach, problem-solving abilities, logical thinking, and the capacity to handle stress are key competencies needed for this position. You should also demonstrate analytical, multitasking, and empathetic skills, coupled with a drive for self-development and continuous learning. Joining 3Shape offers you the opportunity to contribute to the creation of market-leading technology products for customers globally, within a professional, friendly, and supportive work environment. Continuous professional growth and development are encouraged, and you will be part of a successful global team based in India. If you are interested in this exciting opportunity, we welcome you to apply. At 3Shape, we value diversity and believe that embracing individuals from various backgrounds is crucial for achieving exceptional business results. Follow us on social media to stay updated on our latest news and developments: Facebook: https://www.facebook.com/3Shape/ YouTube: https://www.youtube.com/user/3shape We look forward to having you join our team!,
As an Academy Manager at 3Shape located in Mumbai, Powai, you will be responsible for leading the development, implementation, and management of the Digital Dentistry Academy. Your passion for dental education and technology will enable you to curate and deliver high-quality educational programs for dental professionals, sales teams, and internal staff. You will play a crucial role in translating complex digital workflows into engaging and accessible learning experiences. Key Responsibilities: - Design, develop, and execute comprehensive training programs focused on digital dentistry technologies and workflows. - Oversee live, on-demand, and hybrid training formats such as webinars, in-person workshops, and e-learning modules. - Collaborate with clinical experts to ensure scientific accuracy and clinical relevance. - Collaborate with the global academy team for courses and partnerships. - Manage the day-to-day operations of the Academy, including scheduling, budgeting, KPIs, and resource planning. - Maintain a learning management system (LMS) and ensure continuous content updates and learner engagement. - Coordinate with external educators, key opinion leaders (KOLs), and clinical advisors. - Train and support internal teams to ensure consistent messaging and product knowledge. - Serve as a liaison between the academy and external partners, dental schools, and professional associations. - Collect feedback and data to measure the effectiveness of educational initiatives and improve offerings. - Create and curate multimedia content including manuals, videos, presentations, and online courses. - Stay updated with the latest trends and technologies in digital dentistry to ensure training relevance. Qualifications: - Bachelor's degree in Dentistry, Dental Technology, or MBA. - Minimum of 5 years of experience in the healthcare industry. - Experience managing training programs or academies, preferably in the healthcare or dental industry. - Strong understanding of digital dental workflows such as intraoral scanning, CAD/CAM, 3D printing, and implants. - Proficiency with learning management systems and instructional design tools. - Excellent communication, organizational, and project management skills. - Ability to travel domestically and internationally as required. Join a fast-growing company at the forefront of dental innovation. Collaborate with industry leaders and shape the future of digital dentistry education. Competitive salary, benefits, and professional development opportunities. Apply now and be a part of a diverse and inclusive workplace that values the power of diversity to drive outstanding business results.,