Business Support Analyst I

A Business Support Analyst I is someone who has 6-12 months experience in an application support role or can demonstrate an aptitude for problem solving through their education/work experience. The candidate will be able to demonstrate strong potential to provide an exemplary support service to Verisk’s highly valued clients putting the clients’ needs at the forefront of everything Verisk does.

Responsibilities

Triage, prioritise and investigate user reported issues or service requests which are raised via IT Service Management toolingProvide exceptional customer service through effective and valuable communicationWorking within a team environment to reproduce issues, provide workarounds and identify root causes of issues across multiple productsEscalating/engaging with Technical Support, Development, Managed Service and Service Delivery Management teams as requiredUndertake other administrative tasks needed to deliver support services to the clientsContribute to internal knowledgebasesGrow understanding of the London insurance market and associated business processesDevelop an understanding of customers’ business needs and operational environmentsAssist with the creation of help centre articles which will improve the support service VSBS provides its customersEnsure that any risks are raised with senior management or via standard processContribute to continuous improvement (CI) of the VSBS support serviceAdhere to corporate policies, procedures and standardsEnsure that data security and data privacy corporate guidelines and processes are followed

Qualifications

An analytical thinker with an aptitude for problem-solving and client engagementAble to demonstrate the ability to investigate and resolve a variety of software application issues ; from business process focused to more technical and database issuesAble to communicate effectively with both customers (technical and non-technical) and internal stakeholdersAble to manage own workload and manage expectations of stakeholdersConfidence to seek support of peers and management as requiredComfortable working within a team and building effective working relationships with clients and colleaguesProficient in Microsoft OfficeAbility to motivate and listen to team members

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precisionClaims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiencesProperty Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficientExtreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governanceMarketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagementLife Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.https://www.verisk.com/company/careers/Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Verisk Employee Privacy Notice