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7.0 - 12.0 years
40 - 50 Lacs
Bengaluru
Work from Office
rekindle program Note : For more details on rekindle program, please visit Amazons Tax team is seeking a dynamic and experienced Program Manager to lead and support critical initiatives in restructuring, planning, and implementation. This fast-paced role is integral to driving efficiency and innovation within our global tax operations. Key Responsibilities: 1.Lead and manage complex tax restructuring projects, ensuring alignment with overall business strategy and compliance requirements. 2.Develop and execute comprehensive project plans for tax planning initiatives, coordinating with cross-functional teams including finance, legal, and operations. 3.Drive the implementation of new tax processes, technologies, and systems to enhance operational efficiency and accuracy. 4.Collaborate with senior leadership to identify opportunities for tax optimization and risk mitigation across Amazons global operations. 5.Manage relationships with key stakeholders, including internal business partners, external consultants, and tax authorities. 6.Oversee the development and delivery of training programs to ensure smooth adoption of new tax processes and systems. 7.Monitor project progress, identify potential risks, and develop mitigation strategies to ensure successful outcomes. 8.Prepare and present regular status reports and updates to senior management on key tax initiatives and their impact on the business. The ideal candidate will possess: Advanced degree in Accounting, Finance, Business Administration, or related field 7+ years in program management, preferably in a large multinational corporation Excellent project management skills with a track record of successfully leading complex, multi-faceted projects Strong analytical and problem-solving skills with attention to detail Exceptional communication and interpersonal skills, with the ability to influence at all levels of the organization Adaptability and resilience in a fast-paced, continuously evolving environment Basic qualifications 7+ years of program or project management experience. Experience using data and metrics to determine and drive improvements. Experience owning program strategy, end to end delivery, and communicating results to senior leadership Basic qualifications 1. 7+ years of program or project management experience. 2. Experience using data and metrics to determine and drive improvements. 3. Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred qualifications Masters degree, or MBA in business, finance or related field
Posted 2 weeks ago
5.0 - 10.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Are you a strategic thinker with a passion for technology and customer-centric innovationDo you thrive in ambiguity, excel at structuring complex problems, and have a proven track record in both hands-on coding and high-impact consultingAmazon is seeking a uniquely skilled Program Engineer to join our dynamic Customer Experience strategy team within Customer Experience and Business Trends. This role is ideal for someone who combines deep technical expertise with an understanding of business strategy and customer experience. As a Program Engineer, you will work at the intersection of engineering, strategy, and customer experience to help our company deliver world-class experiences for our customers. You ll leverage your experience in both technical development and business strategy to drive initiatives from ideation through launch, using artificial intelligence and advanced analytics to co-create innovative solutions. Lead, large complex studies: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights and recommendations to senior leadership to drive improvements to Amazon customer experience. Manage ambiguity by integrating technology and strategy: Independently take steps necessary to understand complex technologies and customer use cases across a variety of customer personas and product categories to produce meaningful insights that drive improved customer experience. Apply your tech and strategy consulting experience to align technical solutions with business goals and customer experience metrics. Stay up to date on customers and future customer trends: Stay connected to customer trends, needs, and pain points in the cloud space. Continuously absorb and share knowledge about the latest product and scientific developments related to GenAI Drive AI-powered innovation for our customers: Identify opportunities to leverage artificial intelligence and machine learning to enhance and personalize customer experiences. Design and build proof of concept experiments that best describe the experience of the customer experiences powered by ML. Own prototyping, testing, validation, and continuous improvement. Operational efficiencies: Code your way out of simple challenges, using tools to develop prototypes, automate processes, and validate hypotheses. Continuously innovate and improve processes to optimize efficiencies. Communicate and collaborate with stakeholders: Communicate complex technical and strategic concepts clearly to both technical and non-technical stakeholders. Work with internal technical stakeholders (e.g., technical product managers, software developers, solution architects, customer/user experience researchers, product designers, operations, customer service) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience 4+ years of product or program management, product marketing, business development or technology experience Bachelors degree Experience defining roadmap strategy and prioritizing deliverables for your team products Advanced degree, or MBA Experience leading cross-functional teams to deliver products and online services on tight deadlines
Posted 2 weeks ago
2.0 - 7.0 years
13 - 17 Lacs
Noida
Work from Office
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people whove worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. Roles and Responsibilities : Assist in the development and implementation of business strategies and plans. Conduct market research and competitive analysis to inform strategic decisions. Support important, impactful, time-sensitive efforts to identify new business strategies and opportunities (e.g., new business models, growth initiatives, cost reduction strategies). Manages complex strategic, organizational, and operational initiatives. Assist in the management of projects to ensure timely delivery within scope and budget. Oversees significant research and analysis efforts to demonstrate value delivery and ROI. Influences management by presenting compelling analyses and recommendations that build the business case for new strategic initiatives. Collaborate with internal teams and stakeholders to align strategic initiatives with business objectives. Requirements : 2+ years of relevant work experience in business strategy (Experience in technology and SaaS preferred). MBA or relevant bachelors from top tier-I/II colleges. Hands on experience with data analysis Must have professional experience in business strategy, product strategy and management or product analytical role. Have an extreme bias towards action. Solutions orientated within a high-energy and fast-paced work environment. Exceptional customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features. Possess excellent written, verbal and interpersonal communication skills. Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai / Our AI platform : https: / / www.youtube.com / watchv=g06q2V_kb-s
Posted 2 weeks ago
0.0 - 9.0 years
2 - 11 Lacs
Bhimavaram
Work from Office
Business Development & Execution Formulate Sales Execution on ground for driving health business in alignment with overall business strategy for the vertical considering the prevailing market conditions to ensure achievement of defined targets/revenue/ profit Maintains and analyzes sales reports and accordingly directs sales teams to increase health business Screen market landscape and identify prospective institutes/ big agents who can liaison with us to increase health sales Develop and implement action plans for increasing the intermediaries wallet share with BAGIC while maintaining profitability of business Intermediary Management Analyze performance of agents and guide them to maximize their revenue by using upselling/cross-selling strategies. Manage relationships with the bank branches that have been assigned to the Health Sales team across the zone, to drive health business. Ensure IMD and customer grievances have been addressed, if any. Engage with the agents on a monthly basis to ensure they are adequately motivated to keep generating business for BAGIC. Run campaigns/ trainings/ league programs for intermediaries in the zone to develop their knowledge of products enhance their sales capabilities Operational review Interact with intermediaries to evaluate their performance/ business generated by them and address any concerns which may be hampering business for BAGIC Team Development Participate in recruitment process to identify the right talent for various positions within the team. Establish individual performance expectations and regularly review individual performance of IMDs. Guides the IMDs with ideas on different approaches while doing agent recruitment to maximizing sales revenue. Create development opportunities for IMDs to enhance functional knowledge and sales capabilities.
Posted 2 weeks ago
0.0 - 4.0 years
2 - 5 Lacs
Mumbai
Work from Office
Landor is looking for a Junior Motion Designer to join our Global Design Studio India. Could this be you? We are Landor. World-leading brand specialists. Consulting. Design. Experience. Connecting business strategy to brand. Bringing every facet of brand to life. Creating brand-led experiences for talent & customers. United in our drive to make a positive difference. Proudly part of WPP. We build brands, designed to transform. Our Landor Group also includes leaders in sonic branding, amp, workspace & architectural design experts, BDG, and award-winning motion specialists, ManvsMachine. What youll do - Create engaging 2D motion graphics that support and enhance brand storytelling. Adapt designs across various formats including digital, films, and presentations. Handle basic video editing tasks with audio syncing and rendering. Maintain a high standard of quality while managing deadlines efficiently. What youll need - Prior experience in motion design or animation with a strong portfolio showcasing both professional and personal/experimental projects. Solid grasp of animation principles such as timing, easing, and anticipation, with attention to detail and creative execution. Highly organized, proactive, and collaborative, demonstrating a team-first mindset and strong communication. Bonus skills : Experience with brand-focused motion design, frame-by-frame animation, and familiarity with tools like Cavalry or Cinema 4D. Landor, a WPP company, is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. #LI-DNI #LI-DNP
Posted 2 weeks ago
0.0 - 3.0 years
2 - 6 Lacs
Mumbai
Work from Office
Create engaging 2D motion graphics that support and enhance brand storytelling. Adapt designs across various formats including digital, films, and presentations. Handle basic video editing tasks with audio syncing and rendering. Maintain a high standard of quality while managing deadlines efficiently. What youll need - Prior experience in motion design or animation with a strong portfolio showcasing both professional and personal/experimental projects. Solid grasp of animation principles such as timing, easing, and anticipation, with attention to detail and creative execution. Highly organized, proactive, and collaborative, demonstrating a team-first mindset and strong communication. Bonus skills : Experience with brand-focused motion design, frame-by-frame animation, and familiarity with tools like Cavalry or Cinema 4D.
Posted 2 weeks ago
5.0 - 10.0 years
50 - 80 Lacs
Bengaluru
Work from Office
Amazon has spent years building one of the world s most efficient and optimized supply chains. The Supply Chain Services Team, part of Santos org, will build on that foundation and continue to innovate end-to-end supply chain capabilities for merchants to conduct their off-Amazon business. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. The Supply Chain Services team is in exciting next step in our mission/vision to help merchants of all sizes grow their business beyond Amazon by using Amazon s optimized and efficient supply chain network and services. As we rapidly scale to serve our off-Amazon customers, we need a Senior Technical Program Manager (Sr.TPM) who can work across our organization and stakeholders, with both strategic and tactical vision. We are building products that are fundamental to Amazon s future, and we are tackling some of the world s most intriguing problems involving software architecture design, customer experience, and business strategy. As a Senior Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end deliverables. You will apply both business and technical acumen in a fast-paced, ambiguous, and innovative environment. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. You will join a highly technical and entrepreneurial culture defining and building the next generation of a fulfillment solution for 3rd party merchants and brand owners. : Develop and execute project plans with an impact across teams. Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals Demonstrate the ability to break abstract goals into attainable, measurable work items Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and product releases 5+ years of technical product or program management experience 3+ years of software development experience 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership Bachelors degree in engineering, computer science or equivalent
Posted 2 weeks ago
7.0 - 12.0 years
11 - 15 Lacs
Noida
Work from Office
:"Overview Are you an HR leader who thrives at the intersection of business strategy and people impactWe are looking for a Manager HR Business Partner to join our high-performing team to drive strategic talent outcomes and partner with leadership across regions. This is a critical role for a collaborative, people-focused HR professional who can influence, execute, and inspire. About the Role As the HR Business Partner Manager , you will serve as a trusted advisor to business leaders and play a key role in aligning HR initiatives with organizational goals. With a deep understanding of HR practices and India labor regulations, you ll guide people strategies that fuel growth, transformation, and performance excellence across regional and global teams. This is a dynamic and visible role ideal for someone with strong analytical mindset, and the ability to adapt in a fast-paced, evolving environment. Key Responsibilities Strategic Partnering: Collaborate with senior leaders to understand business goals and develop proactive HR strategies that drive organizational effectiveness, employee engagement, and talent growth. Talent & Organization Development: Support strategic workforce planning, talent acquisition, performance management, L&D, and succession planning initiatives in partnership with HR COEs. Change & Transformation: Support ongoing Transformation and Continuous Improvement initiatives surrounding the business and the HR function. Culture & Inclusion: Champion our values and inclusive culture by embedding I&B strategies and supporting leadership in creating a high-performance, values-driven environment. Leadership Coaching: Provide consultative guidance to managers and leaders on employee development, leadership styles, and team effectiveness. Data & Insights: Use HR metrics and people analytics to identify trends, assess risks, and recommend improvements in HR programs and processes. We re looking for someone with: Deep knowledge of core HR functions, processes, and Indian labor laws. Minimum 7 years of progressive HR experience in business partnering roles. Experience working in matrix, regional or global organizations. Proven ability to build and sustain trusted partnerships with business leaders and cross-functional teams. Strong business acumen and a proactive, solution-focused mindset. Strong communication, collaboration, and interpersonal skills. Why Join Us At McGraw Hill, we don t just hire for roles we hire for impact. You ll work alongside passionate professionals who are transforming the learning landscape, and you ll have the space to shape how people s strategies elevate business results. If youre a collaborative HR professional who leads with purpose and is eager to make a difference, wed love to hear from you. 49362
Posted 2 weeks ago
2.0 - 7.0 years
16 - 20 Lacs
Noida
Work from Office
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people whove worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. Roles and Responsibilities : Assist in the development and implementation of business strategies and plans. Conduct market research and competitive analysis to inform strategic decisions. Support important, impactful, time-sensitive efforts to identify new business strategies and opportunities (e.g., new business models, growth initiatives, cost reduction strategies). Manages complex strategic, organizational, and operational initiatives. Assist in the management of projects to ensure timely delivery within scope and budget. Oversees significant research and analysis efforts to demonstrate value delivery and ROI. Influences management by presenting compelling analyses and recommendations that build the business case for new strategic initiatives. Collaborate with internal teams and stakeholders to align strategic initiatives with business objectives. Requirements : 2+ years of relevant work experience in business strategy (Experience in technology and SaaS preferred). MBA or relevant bachelors from top tier-I/II colleges. Hands on experience with data analysis Must have professional experience in business strategy, product strategy and management or product analytical role. Have an extreme bias towards action. Solutions orientated within a high-energy and fast-paced work environment. Exceptional customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features. Possess excellent written, verbal and interpersonal communication skills. To learn more visit : https://thelevel.ai/ Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai / Our AI platform : https: / / www.youtube.com / watchv=g06q2V_kb-s
Posted 2 weeks ago
5.0 - 10.0 years
10 - 20 Lacs
Chennai
Work from Office
Job Title: Chief of Staff Location: Chennai, India (In Office) Company: The Indus Valley Function: Strategy, Operations, Founder's Office Experience: 5–7 years About The Indus Valley The Indus Valley is a fast-growing D2C kitchenware brand committed to building a toxin-free, health-first cookware portfolio for Indian homes. As we scale rapidly across digital and offline channels, we’re looking for a high-caliber Chief of Staff to serve as the execution backbone for the founder’s vision and drive cross-functional excellence. Role Overview This role is suited for someone with exceptional intellectual horsepower, emotional intelligence, and independent drive (agency). You will work directly with the founders to operationalize strategic priorities, unblock execution challenges, and shape organizational growth from the inside out. Key Responsibilities Founder Leverage: Act as the founders’ strategic and operational right hand—filter noise, structure decisions, manage time-critical outcomes. Cross-functional Ops: Lead strategic initiatives across GTM, hiring, automation, partnerships, and internal systems. Bring clarity and urgency across departments. Data & Process Rigor: Build dashboards, streamline reporting, and automate core business functions to improve speed and quality of execution. Hiring & Culture Ops: Partner with HR to enhance visibility into hiring pipelines, execute diversity programs, and help build a high-performance, values-aligned culture. External Leverage: Work on investor updates, due diligence prep, case studies, and strategic partnerships. What We’re Looking For Education & Academics Consistent academic excellence: Tier-1 pedigree preferred: IIT, NIT, IIM, BITS, top 25 engineering colleges or equivalent Cognitive & Emotional Excellence High IQ : Strong analytical, logical, and problem-solving capabilities High EQ : Maturity to navigate sensitive situations, influence peers, and communicate effectively High Agency : Bias for action, accountability, and self-driven ownership Must-Haves 4–7 years of experience in high-intensity roles: Founder’s office, consulting, D2C strategy, or business ops Demonstrated success in managing cross-functional teams and leading automation or digital ops projects Strong proficiency with tools: Power BI, CRMs (Salesforce/Fretworks), HRMS (Razor pay/KEKA), ZOHO, Jira Outstanding communication and stakeholder alignment abilities Bonus Points Experience in early-stage or growth-phase D2C startups Hands-on exposure to customer success, sales ops, or vendor partnerships Passion for healthy living, sustainability, or consumer products Contact:hr@theindusvalley.in
Posted 2 weeks ago
11.0 - 17.0 years
35 - 55 Lacs
Pune
Work from Office
Job Title: Business Head Location: Pune Reports To: Chief Business Officer Experience Required: 8 to 15 years in operations, mobility, or fleet-driven businesses Salary : upto 65LPA About the Role: We are seeking a dynamic and strategic Business Head to lead our COCO Rides division. This role demands strong leadership, deep understanding of mobility and fleet operations, customer-first thinking, and the ability to scale a service-based business in a competitive market. Key Responsibilities: Strategic Leadership Define the vision, strategy, and roadmap for COCO Rides. Drive business expansion across cities, optimizing ROI and asset utilization. Monitor market trends, customer insights, and competitive landscape to steer business decisions. P&L Ownership Own full P&L for the COCO Rides business. Set financial targets, control operating costs, and ensure sustainable unit economics. Manage pricing, margin strategies, and revenue growth levers. Operations Management Lead end-to-end fleet operations Set SLAs for uptime, reliability, and ride quality. Implement systems to reduce TAT, improve asset utilization, and maximize fleet health. Team & Leadership Build and mentor a high-performing cross-functional team across operations, city management, customer service, and analytics. Set clear KPIs and performance standards. Customer Experience & Safety Ensure consistent, high-quality customer experiences. Drive safety initiatives, compliance with local transport regulations, and incident management protocols. Tech & Process Integration Collaborate with product & tech teams to implement tools for fleet tracking, driver scoring, and demand forecasting. Embrace automation and data analytics for smart decision-making. Marketing Collaborate with central marketing team to organize BTL events for driving registrations Forge partnerships with corporates to onboard them/their employees as key customers Qualifications: MBA or equivalent degree from a reputed institution. 1218 years of experience, preferably in urban mobility, logistics, or fleet-heavy services. Proven track record of scaling operational businesses with P&L accountability. Strong analytical, leadership, and execution skills. Comfortable working in fast-paced, dynamic environments. Preferred Attributes: Experience in shared mobility space Passion for building tech-enabled services Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -
Posted 2 weeks ago
8.0 - 13.0 years
8 - 15 Lacs
Gurugram
Work from Office
About profile In alignment with our growth strategy, ARCIS is diversifying into the Staffing and Workforce Solutions industry. This new venture will leverage our existing capabilities and network to provide comprehensive staffing services and outsourcing solutions for organizations in the BFSI and IT sectors. Role & responsibilities Sales & Business Growth: Identify and acquire new clients in BFSI & IT sectors for staffing, RPO, BPM,and workforce solutions. Develop and execute sales strategies to achieve revenue targets and business objectives. Drive end-to-end sales cycles, from lead generation to closure, including proposal preparation and contract negotiation. Client Relationship Management: Build and maintain strong relationships with HR leaders, hiring managers, and procurement teams in BFSI & IT firms. Understand client needs and offer tailored workforce solutions that align with their hiring and business goals. Ensure high levels of customer satisfaction and retention by delivering value-driven solutions. Market Intelligence & Strategy: Monitor industry trends, competitor activities, and market demands to identify new business opportunities. Develop a deep understanding of staffing, payroll, and RPO services to effectively position the company. Provide insights to improve service offerings and pricing models based on market demands. Collaboration & Reporting: Work closely with delivery teams to ensure smooth execution of staffing solutions. Maintain accurate records of sales pipeline, revenue forecasts, and client interactions in CRM systems. Report business development progress to senior leadership and contribute to strategic planning. Preferred candidate profile 8+ years of experience in Business Development / Sales in Staffing, RPO, or Workforce Solutions. Strong network and connections in BFSI and IT industries. Proven track record in achieving sales targets and revenue growth. Excellent communication, negotiation, and relationship-building skills. Deep understanding of staffing, recruitment, payroll processing, compliance, and outsourcing models. Ability to work in a fast-paced, target-driven environment. Proficiency in CRM tools and MS Office.
Posted 2 weeks ago
5.0 - 10.0 years
10 - 20 Lacs
Bengaluru
Work from Office
Location: Bangalore, India (Work from Office) Job Type: Full-time Are you a dynamic leader with a passion for revolutionizing customer support, enhancing user experience, and driving operational excellence? Do you thrive in a fast-paced environment where innovation, automation, and data-driven strategies shape success? If you're eager to make a significant impact in a high-growth market intelligence powerhouse, then Tracxn is the place for you! About Tracxn: Tracxn is a leading market intelligence platform that tracks startups, private companies, and emerging trends across various industries. We empower venture capitalists, investment banks, and corporate innovation teams with high-quality data and insights. Join us in our journey of driving data-led decision-making in the startup ecosystem! Role Overview: As AVP - Business Strategy & Operations (Support Team), you will play a key role in shaping and optimizing customer support strategies. You will be responsible for improving customer experience, enhancing operational efficiency, and ensuring seamless service delivery. This role requires a strategic thinker who can leverage data-driven insights to drive continuous improvement and customer satisfaction. Key Responsibilities: Develop and execute strategies to enhance customer support operations and improve overall customer experience. Identify process inefficiencies and implement improvements to drive operational excellence. Monitor key performance indicators (KPIs) to assess customer support performance and drive actionable insights. Work closely with cross-functional teams to optimize support workflows and ensure seamless coordination. Implement automation to enhance efficiency and reduce response times. Conduct market research and benchmark industry best practices to continuously enhance customer support strategies. Collaborate with leadership to align customer support goals with business objectives. Lead initiatives to scale support operations while maintaining high service quality. Key Skills & Qualifications: Up to 10 years of experience in business strategy, operations, or customer support management. Strong analytical and problem-solving skills with a data-driven approach. Experience in process optimization and customer service excellence. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a focus on execution. Proficiency in data analysis tools and customer support technologies. MBA from a reputed institution is preferred. Why Join Us? Be part of a high-growth startup revolutionizing market intelligence. Gain exposure to strategic decision-making and impactful projects. Work in a collaborative and innovative environment. If you are passionate about customer support, business strategy, and driving operational excellence, wed love to hear from you! Apply now and be a part of Tracxns success story.
Posted 2 weeks ago
0.0 - 3.0 years
4 - 7 Lacs
Meerut
Work from Office
Location: Hyderabad (Week-offs on Monday) Mode: Work from Office (11-8pm) Roles and Responsibilities: - Understand and closely analyze the customer's requirements - Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. - Responsible for entire sales function, from leads handling to ensuring site visits to Closures. - Preparing sales plan and responsible for the supervision of overall sales activities - Expanding customer database manifold and maintaining a potential customer data bank - Achieving high sales targets and managing collections from customers - Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps - Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance - Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building Other benefits : 1. Subsidized food facility will be provided (Breakfast, lunch, and snacks). 2. Incentives applicable for the sales team. 3. Transport facility - Pickup and Drop Bus shuttle. 4. Telephone allowance (Sim Card) will be provided.
Posted 2 weeks ago
15.0 - 24.0 years
25 - 40 Lacs
Pune
Work from Office
Hi, Please find below given JD Experience 12+ Years BE + MBA Location Pune Products - CNG_Parts/Equipment/Component 1. Business Strategy and Business Development Develop & implement short-term (3 years) and long-terms (5 years) business strategy for. Monitor competitor activities and device strategies to strengthen ADVIK market share /leader position, Formulate action plans for new product identification & development and market penetration within India & overseas Get product costing right. Cost estimation, planning and finalization of new business as per financial model to maintain/improve EBITDA Work closely R&D, Sourcing, Operations and Strategy to finalize build or buy options Work closely with all external stakeholders / partners for developing entire ecosystem for the offerings of Advik 2. Customer Acquisition & Penetration Develop customer base for the products Increase wallet share with existing customers and develop new customer for existing products & new products. 3. Resource Management Capacity planning: ensure optimal utilization of resources to meet production targets. Team building: Recruit, train, and develop a skilled workforce Compulsory want the exposure into product CNG Fuel System Equipment Component Sales 1. CNG Product / System knowledge 2. Global ecosystem knowledge 3. Product costing 4. Customer connect / Relationship Management Negotiation skill
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
thane, maharashtra
On-site
As a part of this role, you will be required to engage with stakeholders in the industry and effectively gather hard-to-find information. You will be responsible for analyzing data obtained from various sources such as interviews, primary and secondary data, and deriving valuable insights from it. Additionally, you will play a key role in contributing to the development of new methodologies, tools, and models to create comprehensive solutions for business challenges. This may involve tasks such as developing market sizing and demand estimation models, conducting competition and opportunity analysis, and evaluating business models and value chain dynamics. You should have a good understanding of strategic tools and frameworks that can help in identifying new business opportunities and areas for growth. Whether working collaboratively with a team or independently, you will also be involved in preparing presentations and reports to communicate findings and recommendations effectively.,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
maharashtra
On-site
As a member of UniAcco located in Lower Parel, Mumbai, your primary role will be to navigate the realms of data, business strategy, and customer acquisition to drive occupancy, influence pricing strategies, and assist students in discovering their ideal home away from home. Your core responsibilities will revolve around staying informed about rental market dynamics, student migration patterns, seasonal demand fluctuations, and pricing trends. Leveraging these insights, you will develop data-driven strategies to boost occupancy rates and revenue streams. Additionally, you will meticulously analyze property data and performance metrics to uncover patterns, seize opportunities, and fine-tune pricing and occupancy approaches. Collaboration will be key as you work across departments to enhance service offerings and elevate customer satisfaction levels. By actively engaging with student leads, you will gain insights into their requirements and align them with suitable short-term rental options. Your pivotal role will involve converting inquiries into confirmed bookings by effectively matching the right property with the right student at the right time. Furthermore, you will be tasked with preparing reports, conducting competitor analyses, and proposing operational enhancements to further solidify UniAcco's market position. To excel in this role, you should possess a Bachelor's degree along with 1-3 years of experience in a similar industry. Expertise in Hotel Pricing, OTA Strategy & Forecasting, strong negotiation abilities, and exceptional communication and presentation skills are essential. Prior experience with CRM systems will be considered advantageous.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
You will be joining Schneider Electric, a global leader in the Energy Management and Automation sector, as a Sales Manager based in Bangalore. In this role, you will be an individual contributor responsible for driving sales growth in the End User pipe segment. Your success in this position will rely on your self-motivation, results-driven approach, and ability to collaborate effectively with various stakeholders. As a Sales Manager, you will need to have a deep understanding of customer motivations and be able to leverage this knowledge to drive sales in a compelling manner. Your primary focus will be on B2B customers, particularly in the Builders, IT, Health Care, Data Center, Retail, and Commercial sectors. These customers are likely to have long-standing relationships with the company, making it crucial for you to build and maintain strong connections. To excel in this role, you should possess a Bachelor's Degree in BE/BTech - Electrical Engineering, with an MBA in Marketing considered advantageous. Previous sales experience is a prerequisite, with at least 3 years in the Electrical/Building industry and 2 years in IoT, Industry 4.0, and EMS software. Strong communication and leadership skills are essential, along with a familiarity with project management, negotiation, and key account management. We are seeking a competitive and financially motivated individual who is capable of taking initiatives and developing strategies to grow our business profitably. If you are driven by challenges and thrive in a dynamic sales environment, we encourage you to apply for this exciting opportunity at Schneider Electric.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
As the Strategy Manager for PPL's three businesses - PPS, PCC, and CPD, your primary responsibility will be to drive the development of the strategy roadmap and strategic initiatives for the organization. You will work closely with internal stakeholders such as Business Heads, CXOs, Legal, Compliance, Investor Relations, and select Board members, as well as external consultants and investment bankers. Reporting directly to the Vice President of Strategy, you will lead a team of three members. The ideal candidate should hold a full-time MBA in Marketing, Operations, Finance, or Strategy from a Premier B School and possess 5-7 years of experience in strategy roles within the Pharma industry. Consulting experience is desirable but not mandatory. Critical qualities for this role include the ability to work strategically and collaboratively across businesses, proficiency in quantitative and qualitative analysis, scenario planning, and a strong understanding of strategy, pharma operations, M&A, and finance. Effective communication and interpersonal skills are crucial, along with the ability to influence key stakeholders without direct authority. Your key roles and responsibilities will involve driving strategic business initiatives, leading large programs and projects, identifying market trends, developing strategic roadmaps, and long-range plans. You will also be responsible for providing governance practices, creating collaterals for key review meetings, and developing external content for conferences and media interactions. Overall, you will serve as a key liaison between the Executive Committee members and other senior leaders within the organization, ensuring alignment and communication on various business aspects. This role requires a proactive and strategic mindset, strong analytical skills, and the ability to drive execution while fostering collaboration across multiple geographies and functions.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
You are a strategic thinker passionate about driving solutions in Business Management. You have found the right team. As a Vice President in Business Management, you will spend each day defining, refining, and delivering set goals for our firm. In the role of Business Management, you will optimize business performance by driving key initiatives and acting as a trusted advisor and counterweight to Business/Group Heads. You will be responsible for identifying, escalating, and mitigating business risks, with the role being dynamic and varying across different lines of business in line with their priorities. This is a time-pressured and high-profile position, instrumental in assisting and advising senior management and coordinating the deployment of the bank's corporate resources to address strategic and tactical objectives. Job responsibilities include implementing new business strategy, strategic initiatives, or platforms, including aligning department and support groups (Finance, Tech, Ops, Legal, Compliance). You will optimize "bottom line" business performance by driving key initiatives (fees, cost base, RWA, and capital utilization). It is your responsibility to identify, escalate, and mitigate business risks that could impair our ability to do business, such as legal, tax, regulatory, capacity issues, and extraordinary transaction costs. Furthermore, you will analyze financial performance, including expenses, identify productivity initiatives, and drive implementation. Collaboration with the business, Operations, and Technology in the definition of future workflows and implementation of related technology and infrastructure projects to prepare the business to meet the requirements of an ever-evolving market structure is crucial. Additionally, partnering with relevant external service/infrastructure providers and representing the business in respective internal/external working groups are part of the role. Required qualifications, capabilities, and skills for this position include a Bachelor's degree in Business, Finance, Economics, or other related areas. Previous product knowledge and/or prior Business Management or COO experience is necessary. Being energetic and dynamic in style, highly motivated self-starter with excellent time management/prioritization skills, presenting well to senior and global business heads, forging strong internal relationships across a broad range of functions, self-motivated, tenacious, and able to work with a high degree of independence, and possessing excellent written and oral communication skills are essential. Preferred qualifications, capabilities, and skills include the ability to define and deliver a strategic agenda across multiple groups, strong analytical and problem-solving skills with the ability to analyze large data sets and present conclusions concisely, excellent project management and organizational skills, and attention to detail with a logical thought process.,
Posted 2 weeks ago
10.0 - 20.0 years
5 - 12 Lacs
Lucknow
Work from Office
Opening in AK Infra & Reality Developers Pvt. Ltd. Real Estate CEO at Lucknow. Key Responsibility Direct the company in keeping with the vision outlined for the company by the board of directors. Provide advice, guidance, direction, and authorization to the Executive Management Team to carry out major strategic operations and objectives. Assist the Board of Directors in setting strategic goals, objectives, budgets, policies, and procedures to enhance its market share, profitability and ROI. Conduct a strategic review of performance on a regular basis to determine whether the company is meeting its short-and long-term objectives (profitability, increase in market share, return on investment, etc). Enforce adherence to legal guidelines and in-house policies Review financial and non-financial reports Train, motivate and lead others Analyze problematic situations and suggest solutions Keep abreast of the markets and industry trends Requirements Bachelor's degree in Engineering, Business Administration (MBA is preferred) or equivalent experience with a minimum of 20 years of related experience. Extensive executive-level management experience (10+ years). Extensive Real Estate Industry experience (5+ years). Strong visionary with proven leadership qualities and an entrepreneurial mindset. Familiarity with diverse business functions such as marketing, PR, finance etc. Excellent communication and public speaking skills
Posted 2 weeks ago
10.0 - 15.0 years
40 - 50 Lacs
Mumbai
Work from Office
Business Strategy, Excellence as EA to Chairman/MD/CEO.Act as the strategic advisor to the Chairman on key org initiatives. mgt. CoordinManage planning, business transformation & projectsate with CXOs, external stakeholders to align with objectives. Required Candidate profile Business Strategy, Excellence as EA to Chairman/MD/CEO.Act as the strategic advisor to the Chairman on key org initiatives. Manage planning, business tr.ansformation & projects
Posted 2 weeks ago
0.0 - 1.0 years
0 Lacs
Bengaluru
Work from Office
About Kalvium Kalvium is a fast-growing and innovative ed-tech company on a mission to transform higher education in India. We are building a bold, new future where students learn by solving real-world problems from day one. As we scale rapidly, we re looking for ambitious, self-driven Sales Interns to join our team and fuel this journey. Role Overview As a Business Development Trainee (Intern) , you will play a critical role in connecting with prospective students and their families, driving awareness, and guiding them through the admission journey. You ll gain valuable, hands-on experience in a high-impact sales environment while learning the nuances of consultative selling and customer relationship management. High-performing interns will be converted to full-time Business Development Associates post internship. The full-time CTC will be 5 LPA ( 4 LPA Fixed + 1 LPA Variable). Key Responsibilities Build strong, trust-based relationships with prospective students and parents. Conduct presentations and deliver engaging product demos to highlight Kalvium s offerings. Understand academic goals and counsel prospects through the application and admissions process. Clearly communicate Kalvium s unique value proposition. Maintain excellent customer service standards through prompt and professional interactions. Who Can Apply Any Graduates/Post Graduates students (2024/2025 batch) passionate about sales and business development. Excellent communication skills in English and at least one regional language ( Kannada, Tamil, Telugu, or Hindi ). Strong interpersonal and persuasion skills. Willingness to work in a fast-paced, target-oriented environment. Eager to take ownership and learn on the job. Why Join Kalvium Real-world exposure to sales, customer experience, and business strategy. Clear path to a full-time offer as a Business Development Associate Attractive post-internship package of 5 LPA ( 4 LPA Fixed + 1 LPA Variable) Be part of a mission-driven, high-growth team redefining education in India
Posted 2 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Hyderabad
Work from Office
OPERATIONS Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firms assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. YOUR IMPACT Goldman Sachs is a meritocracy where you will be given all the tools to help you develop. At Goldman Sachs, you will have access to excellent training programmes designed to improve multiple facets of your skills portfolio. Our in-house training programmed, Goldman Sachs University offers a comprehensive series of courses that you will have access to as your career progresses. Goldman Sachs University has an impressive catalogue of courses which span technical, business and leadership skills training. In order to help you navigate the organization, you will be given a mentor from outside of your immediate department. This person will be positioned to provide you with objective advice and guidance on your career development. We value internal mobility. The chance to take on new challenges in the firm over time will ensure that you remain stimulated and will help in your continued professional and personal development. Goldman Sachs is an Equal Employment Opportunity Employer and does not discriminate in employment on the basis of age, race, colour, gender, national origin, disability, veteran status, or any other basis that is prohibited by applicable law. The Goldman Sachs Group, Inc. is a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals. The firm is headquartered in New York and maintains offices in London, Frankfurt, Tokyo, Hong Kong and other major financial centers around the world. Founded in 1869, Goldman Sachs has long sustained a commitment to hiring and training outstanding leaders. Our business principles are rooted in integrity, a commitment to excellence, innovation and teamwork. These values enable us to execute successfully a business strategy that is focused on extraordinary client service and superior long-term financial performance for our shareholders. We conduct our business in increasingly complex markets. Our people must continually find new ways to provide access to capital, manage risk and provide investment opportunities for our clients to enable them to realise their goals. We judge ourselves on our ability to help clients anticipate and respond to changing market conditions and to create opportunities that merit the trust they place in us. We are committed to growing our distinctive Culture and upholding our core values which always place our clients interests first. These values are reflected in our Business Principles, which emphasise integrity, commitment to excellence, innovation and teamwork. BUSINESS UNIT OVERVIEW We have Collateral Management (Cleared and non-cleared), Portfolio Reconciliation , Margin Lending and Ready to Margin which are part of Margin, Collateral Valuations Operations (MCVO) sits within the Goldman Sachs Operations organization. A global, multi-faceted and cross product function, the primary objective of the department is the mitigation of counterparty credit risk through the active monitoring of clients derivative, prime brokerage, GS execution & clearing, derivatives clearing and securities financing portfolios. The Bangalore MCVO team is works in close partnership with teams in New York, London, Singapore & Salt Lake City. Products supported include foreign exchange, commodities, credit, equity, interest rate and bespoke structured derivatives. The team manages a wide range of complex processes, with members developing skills and competencies around derivative & security products and their respective business areas, legal agreements, technology flows and regulations. JOB SUMMARY AND RESPONSBILITIES An employee within MCVO will primarily be focused on the mitigation of counterparty credit risk through the performance of a number of operational processes. They will be expected to perform these functions as well as demonstrating innovation and a proactive approach, highlighting inefficiencies, risks and implementing improvements. In addition, they will also be expected to provide a high level of service to their clients. The role will involve close interaction with a wide range of areas of the bank including Credit Risk Management, Legal and Compliance, Sales, Trading, Controllers, Middle Office, Client Representatives, Central Clearing Services and other Operations Departments. As a result the successful candidate will be required to possess strong communication skills. We promote cross training and ensure our employees develop a broad level of understanding across the varied departmental functions carried out. You can expect to be given early responsibility and in return you will be expected to contribute your own ideas to make a difference and add value to the group. Some specific set of responsibilities are Review and analyze ISDA/CSA and other Master documentation; Determine material clauses and identify key risk fields in documentation. Identified key risk fields are digitized and stored in Credit, Legal & Margin systems. Our team is repsonsible to review and approve these terms before they get updated in these downstream systems. The terms captured vary from simple to complex structured extraction and are to done to suit our designed data capture model. The captured terms have direct impact on pricing for trade, trade confirmation generation, collateral holding & funding and regulatory requirment per UMR rules (Margin Rules). Develop a comprehensive understanding of the Legal and Credit workflow and systems Liaise with Legal, Credit, Middle Office, Trading/Sales/Strategists, Corporate Treasury, Collateral and other internal GS teams on issues Work closely with IT to identify/resolve system issues, and implement system enhancements to increase efficiency in current processes Identify potential risks in operational processes; develop and implement controls to mitigate risk Analyze and improve workflow to improve operational efficiency Work with the global team to produce reports and build metrics Working on Adhoc issues with internal MCVO teams Performing a number of control functions, ensuring the integrity of our processes Review and approval of management and regulatory reports Participate in all new product reviews to ensure they can be supported in a scalable way SKILLS / RELEVANT EXPERIENCE Derivative documentation experience, either in Ops documentation teams drafting, middle office or derivatives legal experience Familiarity with ISDA Masters Agreements and the relevant schedules along with NY and/or UK law CSA s Ability to break down and fully understand documentation and parse into constituent components Ability to understand Regulations like UMR, FINRA, BREXIT, others and its impact on documentation and Margining requirements. Ability to connect flows across different systems and be able to conclude on break in system for resolving illogical condition/set up done. Ability to work on ACADIA, set up for SSIs (Alert, Non Alert), Third Party/Triparty Custodian Accounts including working on Tri-optima and collateral account set up will be added advantage. Attention to detail goal of zero defect in work product Ability to work independently as well as be part of an interactive team Ability to multi-task and prioritize Strong control orientation Good problem solving skills/judgment including ability to identify issues that require escalation Excellent verbal and written communication role requires a lot of interaction with internal clients as well as drafting process documentation. Self starter who will push themselves to learn COMPETENCIES Functional Expertise - Keeps up-to-date with emerging business, economic, and market trends Technical Skills - Demonstrates strong technical skills required for the role, pays attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate financial/analytical skills Drive and Motivation - Successfully handles multiple tasks, takes initiative to improve his/her own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks Client and Business Focus - Effectively handles difficult requests, builds trusting, long-term relationships with clients, helps the client to identify/define needs and manages client/business expectations Teamwork Gives evidence of being a strong team player, collaborates with others within and across teams, encourages other team members to participate and contribute and acknowledges others contributions Communication Skills - Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others Judgment and Problem solving - Thinks ahead, anticipates questions, plans for contingencies, finds alternative solutions and identifies clear objectives. Sees the big picture and effectively analyses complex issues Creativity/Innovation - Looks for new ways to improve current processes and develop creative solutions that are grounded in reality and have practical value Influencing Outcomes - Presents sound, persuasive rationale for ideas or opinions. Takes a position on issues and influences others opinions and presents persuasive recommendations At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world. The Goldman Sachs Group, Inc., 2025. All rights reserved.
Posted 2 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Hyderabad
Work from Office
Functions as the business leader of the property s sales department for properties with bookings exceeding parameters of the Group Sales teams within the Sales Office. Provides day to day leadership to a small team of on-property sales associates and pulls through a number of above-property sales channels (e.g., Area Sales, Group Sales within the Sales Office, Catering Sales, Global Sales Office, etc.) in order to achieve hotel sales objectives, booking goals and property revenues. Develops strategic working relationships with leaders of these sales channels in order to proactively position and drive sales to the property. Interfaces with the Regional Marketing & eCommerce team to review collateral and execute the property s marketing plan as well as pull through regional and national promotions. Develops and implements property wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer profile and property associates and provides a return on investment to the owner and Marriott International. CANDIDATE PROFILE Education and Experience Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: 4 year college degree. Demonstrated skills in supervising a team. Lodging sales experience. Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. CORE WORK ACTIVITIES Managing Sales Activities Executes the sales strategy and verifies that individual booking goals are met for both on-property staff and off-property sales channels. Partners with Area Sales and Group Sales within the Sales Office to establish successful account deployment and execution. Serves as the sales contact for the General Manager, property leadership team, Global Sales Office (GSO), Group Sales, Area Sales and Catering Sales leaders. Serves as the sales contact for customers; serves as the customer advocate. Serves as the property sales liaison with Area Sales, Group Sales within the Sales Office, Catering Sales, Revenue Management, Event Management, Regional Marketing Communications, GSO and other hotel departments as appropriate. Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. Reviews the Smith Travel Research STAR report, competitive shopping reports and uses other resources to maintain an awareness of the hotel s market position. Researches competitor s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. Attends sales strategy meetings to provide input on weekly and overall sales strategy. Participates in business planning with the Regional Marketing & eCommerce team. Suggests innovative marketing ideas and proactively develops deployment strategies to continue to grow market share. Determines and develops marketing communication activities. Participates in sales calls with members of the on-property and/or off-property sales team to acquire new business and/or close on business. Identifies public relations opportunities and works with the Regional Marketing & eCommerce Team to coordinate activities that augment the overall marketing communication strategy. Supports the General Manager by coordinating crisis communications. Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand (e.g.,, Mariott Hotels and Resorts (MHR), Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting,etc.) Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. Interfaces with the Regional Marketing & eCommerce team to review collateral and execute the property s marketing plan as well as pull through regional and national promotions. Performs other duties, as assigned, to meet business needs. Building Successful Relationships Develops strong partnerships with local organizations to further increase brand/product awareness. Develops and manages internal key stakeholder relationships. Develops strong community and public relations by obtaining property participation in local, regional and national tradeshows and client events. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Develops strategic working relationships with leaders of these sales channels in order to proactively position and drive sales to the property. Leadership Functions as the business leader of the property s sales department for properties with bookings exceeding parameters of the Group Sales teams within the Sales Office. Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the propertys financial performance. Develops sales goals and strategies and creates alignment with the brand business strategy. Verifies that Sales team understands and is leveraging Marriott International (MI) demand engines to full potential. Works with Human Resources, Engineering and Loss Prevention to maintain compliance with local, state and federal regulations and/or union requirements. Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. Verifies that effective structures, processes, jobs and performance management systems are in place. Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, appropriately address performance issues and holds staff accountable for successful results. Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. Keeps an active list of the competition s best sales people and executes a recruitment and acquisition plan with HR. Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales talent; works with HR to anticipate future talent needs based on business growth plans. Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates. Transfers functional knowledge and develops group sales skills of other discipline managers. Provides day to day leadership to a small team of on-property sales associates and pulls through a number of above-property sales channels (e.g., Area Sales, Group Sales within the Sales Office, Catering Sales, Global Sales Office (GSO)) in order to achieve hotel sales objectives, booking goals and property revenues. .
Posted 2 weeks ago
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