Business Operations Specialist

Opportunity Pipeline Management

• Work closely with the Business Head to track, manage, and report on all active sales opportunities and key initiatives.
• Maintain accurate pipeline data, identify bottlenecks, and suggest improvements.
• Assist in developing strategies to progress opportunities through the sales cycle.
  

SaaS Product Demonstrations

• Become an expert user of our SaaS product.
• Conduct compelling and tailored product demonstrations for prospects, effectively showcasing value and features.
• Collaborate with Sales and Product teams to refine demo strategies and materials.
  

Vendor Coordination And Management

• Serve as the primary point of contact for external vendors managing our SEO and blog/content writing programs.
• Facilitate clear communication, briefings, and feedback between internal stakeholders (Marketing, Sales, Leadership) and vendors.
• Monitor vendor performance against agreed KPIs (e. g., traffic growth, content quality, lead generation), track deliverables, and manage timelines/budgets.
• Identify opportunities to optimize vendor relationships and performance.
  

Operational Coordination And Support

• Support the Business Head in day-to-day operational activities, meeting preparation, and strategic project execution.
• Help streamline cross-functional processes between Sales, Marketing, and other departments.
• Prepare reports, presentations, and analyses for leadership on pipeline status, marketing performance, and operational metrics.
  

Requirements

• 3-5 years of experience in business operations, sales/marketing operations, project coordination, vendor management, or a similar role, preferably within a SaaS or tech environment.
• Strong interest in technology and ability to quickly learn, master, and demonstrate complex SaaS products. Prior experience giving demos is a significant plus.
• Excellent written and verbal communication. Ability to build relationships, collaborate effectively across teams, and communicate clearly with both internal stakeholders and external partners.
• Basic understanding of SEO principles and content marketing strategies.
• Master's degree in Business Administration, Operations Management, or related field.