Business Operations Specialist

About Incresco

Incresco is a fast-growing tech consulting and product engineering company working across AI, SaaS, and digital transformation. We build scalable platforms for global clients while also developing our AI-driven business suite under Flinkk.

As we scale, operational excellence becomes essential. We are hiring a Business Operations Specialist to bring structure, predictability, and rhythm across teams, while ensuring execution moves forward without constant founder involvement.

Role Overview

This role ensures Incresco runs smoothly across delivery, internal operations, cross-team alignment, and execution discipline. You will not be doing PM, QA, BA, or HR tasks — but you will ensure these functions work as intended.

If you enjoy solving operational bottlenecks, creating order, and driving accountability, this role is built for you.

Key Responsibilities

Operational Rhythm & Alignment

• Run the weekly operating cadence with Engineering, BA, HR, and Support teams
• Ensure clarity on requirements, ownership, timelines, and next steps
• Identify risks early and drive corrective action
• Strengthen internal processes, checklists, and SOPs

Delivery Governance

• Maintain visibility on all consulting project deliveries
• Track progress, blockers, and dependencies
• Ensure timelines are realistic and respected
• Step in when alignment breaks and drive closure

Reporting & Insights

• Prepare weekly ops summaries for the CEO
• Build monthly delivery and performance review decks
• Maintain dashboards on hiring, delivery health, and utilization

Escalation

• Act as the first escalation point for operational or delivery issues
• Keep loops closed, not circulating
• Escalate to the CEO only when necessary with clear context

What This Role Is NOT

(You must understand these functions, but not execute them.)

• Not a PM role
• Not BA or QA
• Not HR
• Not daily client coordination
• Not Founders Office
• Not a “do everything” position
• Your value is in alignment, clarity, and closure, not execution.

Who You Are

• 2–4 years experience in Ops, PMO, Delivery Coordination, or similar roles
• Strong understanding of software project workflows
• Excellent follow-up discipline and structured thinking
• Tech-aware, proactive, calm under ambiguity
• Highly organised with strong ownership attitude

• You work with leverage, not manual effort — AI tools and automation are a natural part of how you operate.

Growth Path

Business Operations → Operations Manager → Director of Operations → COO

Compensation

70:30 fixed-to-performance structure with strong upside for high-impact operators.