Business Operations Manager

Key Roles & Responsibilities:-

• Working with Business Development and Project Management will review and understand new business requirements upon receipt of a Request for Information or Request for Proposal.
• Working with Functional Managers, collate the required technical information, resources, costs and timelines to complete the work scope as presented in the RFP.
• Work with Program Managers and Business Operations Managers at other global PPS sites for projects that are integrated across more than one site and requires preparation of an integrated proposal.
• Prepare the business proposal including technical scope or work, pricing and timeline information. Prepare a project Gantt for the defined scope of work.
• Work with Functional Managers to understand when new business can be scheduled and highlight to Senior Management if available start dates are misaligned with client requirements.
• Work with Business Development for status of proposals and support discussion with the customer on the required scope of work.
• Following issue of proposal, support presentation to the customer together with technical colleagues.
• Coordinate the response to customer questions or comments on the proposal following client review.
• Support the Business Development team to point of award closure.
• Work with the Project Management team to handover new projects to the assigned Project Manager in advance of project kick-off. Support initial kick-off activities if required.
• Support internal business meetings to review new business activities and provide summary of potential new business for departments.
• Together with the Commercial Manager and Leadership team prioritise RFP’s and RFI’s based on business priority and customer requirements.
• Support Project Management team as needed if questions arise following project start that may have been discussed during the bid preparation process.
• Support Change Order preparation either by preparation of or review of Change Orders prepared by the Project Management team.
• Support of Customer Meetings (e.g. customer telecons, F2F meetings) relating to new business including preparation of meeting agendas & meeting minutes.
• Acts as a main point of contact for assigned Proposals. Issues or constraints should be communicated in an open and transparent fashion with options of solutions provided.
• Ensures that on closure of new business the fully executed proposal and Purchase Order (PO) are communicated to the Finance team.
• Proactively identifies approaches to improve working methods and promote efficiencies within the Commercial group.
• Will provide support as may be required during Customer visits, audits and technical Project Meetings
  

Key Competencies:-

• Client Relationship Management: Ensuring a professional level of service is offered to clients at all times, ability to manage client expectations. This role will have very early exposure to potential new clients and first impressions will be key to the clients’ selection process.
• Technical Knowledge: General understanding of development requirements and manufacturing process for ADC technology
• Planning and Organisation: Manage multiple proposals and RFI’s concurrently. Able to work with Functional Managers to obtain their inputs to ensure on time delivery of client responses.
• Effective Communication: Strong written and oral communication skills, ability to communicate with wide variety of clients and colleagues from all levels of the business.
• Strategic & Business Management Skills: Understanding of the high level overview of the organization and how the various internal departments interact. Ability to develop a working knowledge of the business functions & to seek out and consider the expertise of functional managers/ SMEs as required.
• Collaborative Working: Working to build strong channels of communication with onsite project team members and the wider Business Development team.
• Inter-personal Skills: Persuading and influencing others; presenting arguments in support of a held position, conflict management, negotiation skills.
• Commercial Acumen: Able to identify full scope of project & where further discussion may be needed internally or with the customer to allow full program delivery. Able to work with Finance & Commercial to accurately cost projects and plan revenue phasing.
• Computer Literacy and Data management: Experience of using a variety of relevant software packages including Microsoft Word, Excel, Power Point, Project (Gantt).
  

• Job Identification 8969
• Job Category Clinical Trials Services
• Posting Date 07/29/2025, 11:19 AM
• Job Schedule Full time
• Locations Earls Road, Grangemouth, Stirlingshire, Falkirk, United Kingdom (County Level), FK3 8XG, GB