Business Intelligence

Role: Business Intelligence

Level: Senior Executive/Assistant Manager

Reporting To:

Location: Gurgaon

About the Function

The Independent Hotels team, part of the Domestic Hotel Supply function, is responsible for managing and growing the supply of independent hotels across India. The team oversees a vast network of over 70,000 hotel partners that are contracted on our platform. By ensuring competitive pricing, operational excellence, and strong partner relationships, the team plays a critical role in shaping the customer experience and driving business growth in the domestic hotels segment.

About the Role

This role is central to driving supply growth through strategic, data-backed initiatives. As part of the Domestic Hotel Supply team, the incumbent will be responsible for identifying opportunities to unlock performance levers, improve partner outcomes, and enhance key business metrics. The role requires close collaboration with cross-functional teams including Category, Revenue, Product, and Partner Relations.

Success in this role will hinge on strong analytical thinking, a proactive problem-solving mindset, and the ability to translate data into actionable insights with scalable business impact. This position offers a unique opportunity to contribute meaningfully to one of the most dynamic and high-ownership business verticals at MakeMyTrip.

What will you be doing

• Leading strategic, cross-functional projects to improve key supply metrics and enhance the partner experience.
• Generating actionable insights to support data-driven decision-making and business execution.
• Designing and managing dashboards/reportspublished by the central analytics teamto effectively track KRAs and KPIs for the supply category.
• Preparing impactful presentations for leadership reviews and strategic business discussions.
• Collaborating with Category and Revenue teams to drive growth in room nights and GMV.
• Identifying and implementing process enhancements to enable efficient scaling of the category.
• Ensuring alignment with business goals by providing timely and relevant data-driven support.
• Creating high-impact, creative presentations (both qualitative and quantitative) as per business requirements for various agendas and reviews.
• Locating and defining new process improvement opportunities to help scale the business.
• Benchmarking competitors and analyzing trends to scope out new opportunities.

Qualification & Experience

• MBA from a reputed institute with 2 - 4 years of experience, preferably in strategy, growth, or category management.
• Proficient in MS Excel and PowerPoint, with the ability to create insightful reports and impactful presentations.
• Familiarity with SQL, Python, R, Google Analytics, Power BI, or other BI tools is a plus.
• Strong communication and problem-solving skills, with the ability to convey complex ideas clearly and effectively.
• Adept at multitasking and collaborating across teams while managing deadlines in a fast-paced environment.

Key Success Factors for the role

• Ability to extract insights from data, build dashboards, and support strategic decision-making through metrics-driven analysis.
• Proven experience in leading cross-functional initiatives that drive supply performance, enhance partner experience, and enable business growth.
• Strong business acumen with a focus on identifying growth levers, optimizing processes, and aligning with organizational priorities.