Business Development Officer – Franchise sales – Hospitality industry

Job Title:

• Senior

Job Brief:

• We are looking for a dynamic and experienced Sales executive / Business Development officer to drive franchise development and attract qualified investors for leading cafe, restaurant, bar and hotel brands in the hospitality industry.
• This role involves identifying potential franchisees and investors, presenting business opportunities, and building long term relationships to expand our network of franchise partners across domestic and international markets.

Job Type:

• Full time

Type of Company:

Hospitality Industry

• Madcherry cafe
• Mad Baker

Work mode:

• Hybrid

*Note:

• We do not have complete work from home option.
• Hybrid mode of work means: Onsite, Field work – Work from office – work from home – as per the requirement
• Hybrid mode of work can be changed to full time work from office as per the work requirement.

Work Location:

• MBP, Mahape, Navi Mumbai
• As per allotted area

Interview Location:

• MBP, Mahape, Navi Mumbai

Shift Timings:

• 10.00 AM to 07.00 PM (Full time)

Working:

• 5 days working
• 2 days Holiday
• Rotational Holidays

Experience:

• 3+ years of sales experience, preferably in franchise development, investment sales, or hospitality real estate.

Salary slab:

• Up to Rs.12,00,000/- Per annum (CTC = Fix + Variable = 70:30 ration)

*Note:

• Salary structure: Fix + Variable (70:30 ratio).
• Candidates applying for the above post should be compulsory target oriented, as offered salary will be target oriented.
• Candidates applying for the above post should be willing to relocate at the required destination.
• Candidates can be relocated to other cities, states, countries, etc.
• Candidates applying for the above post should have their own laptop, good internet connection.

Education qualification:

• Bachelor’s degree in Business, hospitality, Real estate, or a related field.

The role of the Business Development Officer is to generate leads, schedule meetings, develop new business opportunities, increase sales revenue, improve profitability and help the business grow. Your work can involve careful strategic planning and positioning in the appropriate markets, or enhancing the operation of the business, position or reputation in some way.

Duties & Responsibilities

• Identify and attract high potential franchisees and investors interested in hospitality concepts (cafes, restaurants, bars, hotels & resorts, etc.).
• Perform regular market search for new investors.
• Research and identify new business opportunities, new markets, growth, areas, trends, customers, partnerships, products, services, or new ways of reaching existing markets.
• Qualify leads based on investment capability, market experience, and alignment with brand standards.
• Cold call to prospective customers, schedule meetings, generate leads
• Actively promote available franchise opportunities and investment offerings for established and emerging hospitality brands.
• Communicating new product developments to prospective clients.
• Conduct meetings and presentations to showcase the value proposition, business model, and ROI potential of franchise opportunities.
• Manage the full sales cycle from lead generation to contract negotiation and post sales support.
• Communicate, follow up, tie up with new clients
• Build and maintain a strong sales pipeline through networking, industry events, referrals, and digital platforms.
• Build and maintain strong relationships with existing clients and ensure high levels of satisfaction and retention.
• Collaborate with brand owners and internal stakeholders to match investors with suitable concepts and markets.
• Guide prospective clients through the franchise acquisition process, including documentation, approvals, and onboarding.
• Maintain up-to-date knowledge of industry trends, track market trends, competitor activities, market dynamics, and industry development to identify opportunities for business growth.
• Support post sale relationship management to ensure franchisee satisfaction and long term retention.
• Achieve or exceed monthly, quarterly, and annual franchise sales and investment targets.
• Attend various hotel industry programs and conferences
• Represent the company at hospitality events, job fairs, and networking opportunities.
• Client management
• Daily follow up
• Negotiate deals
• After sales service
• Maintain database
• Develop sales strategy and onboard new customers
• Build strong relationships with industry professionals, competitors, vendors and other personnel.
• Contribute to the reputation of the organisation by entering and achieving professional awards
• Support team members
• Work strategically carrying out necessary planning in order to implement operational changes
• Have a good understanding of the business products or services and be able to advise others about them.
• Providing management with feedback

Requirements & Qualifications

Key Skills:

• Strong understanding of franchise business models and hospitality operations.
• Proven track record of closing high value deals and building client portfolios.
• Excellent presentation, negotiation, and relationship management skills.
• Ability to travel as required to attend meetings, site visits, and events.
• Proficiency in CRM systems, MS Office suite, and sales analytics tools.
• Multilingual capabilities (A plus in diverse hospitality markets)
• Strong knowledge of hospitality operations and workforce needs.
• Knowledge and understanding of the hospitality industry’s sales field.
• Goal oriented with strong organisational and time management abilities.
• Knowledge and understanding of data management.
• Well-organised and detail-oriented
• Market knowledge
• Ability to build rapport
• Time management and planning skills
• Must be able to multi-task and take instruction from many sources
• Excellent leadership skills
• Strong interpersonal skills
• Negotiation skills
• Positive attitude
• Target oriented
• Convincing power
• Presentable Personality
• Proficiency in CRM software and MS office suite.
• Ability to thrive in a fast paced, client focused environment.

Core Skills:

• Existing network of investors and franchise prospects in the hospitality sector.
• Knowledge of franchise legal frameworks and FDD (Franchise disclosure document) process.
• Experience working with international brands or multi init franchise systems.
• Entrepreneurial mindset with passion for hospitality and brand development.
• Ability to explain the product and convince client
• Excellent presentation skills and negotiation skills
• Proficient in proofreading, spelling, grammar punctuation and math

Advanced Skills:

• Familiarity with hospitality industries Products and further documentation

Creative Skills:

• Excellent verbal & written communication skills
• Excellent grasp of English language
• Creative & innovative thinker & planner
• Critical thinker and problem solver

Management Skills:

• Ability to work both independently & as an active member of a team
• Able to prioritise, & manage time efficiently
• Managing different projects simultaneously & working with strict deadlines
• Self-motivated & self-directed

IT Skills:

• Proficiency in MS office, Google docs, etc.
• Ability to learn new and updated software

Educational Requirements:

• Diploma / Degree in Travel and Tourism (compulsory)
• BHM – Bachelor of Hotel Management (would be added benefit)
• Master of Business Administration – Sales (would be added benefit)
• Degree / Diploma, computers, word processing and spreadsheet certification (would be added benefit)