Business Development (BDM), Teertham
Location: Delhi NCR
Role Type: Full‑time, In‑office
Reports To: Chief of Staff
Function: Business Development
ROLE SUMMARY
Teertham’s BD team is responsible for building, scaling, and maintaining a high-quality Acharya network across India. This is not a typical sales BD role — this is building supply side for a spiritual services,, where quality, reliability, and trust matter more than anything else.
The BD executive will:
- Source Acharyas
- Screen & verify them
- Train them
- Maintain availability
- Ensure quality and behaviour standards
- Act as the primary point of contact for the entire Acharya ecosystem
- Ensure we NEVER run out of supply
This is a high-coordination, on-ground + operational + relationship-building role.
KEY RESPONSIBILITIES
1. Acharya Sourcing & Acquisition
- Identify and onboard Acharyas from:
- Temples, community groups, purohit associations
- Existing Acharya referrals
- Managing WhatsApp networks
- Field visits
- Pooja-specific clusters (e.g., Bengali, South Indian, Gujarati Acharyas)
- Build a scalable supply pipeline for upcoming festivals and peak seasons.
2. Screening & Vetting
- Conduct structured interviews with Acharyas
- Evaluate:
- Experience
- Ritual expertise
- Tradition type (North Indian / South Indian / Bengali etc.)
- Communication clarity
- Professionalism
- Review documents:
- Aadhaar
- Bank details
- Past pooja videos
- Photos
Reject candidates who do not meet Teertham’s behavioural and quality expectations.
3. Training & Onboarding
- Educate Acharyas on:
- Teertham standards & SOPs
- Punctuality norms
- Customer etiquette
- Ritual uniformity (standard vidhis)
- App usage (check-in, check-out, logs)
- Ensure every Acharya completes:
- Orientation
- Test pooja (if required)
- App training
- In-field readiness
4. Daily Acharya Coordination
- Track daily availability
- Confirm assignments and schedules
- Communicate pooja details (type, duration, location, requirements)
- Follow up on:
- Arrival
- Timing
- Completion
- Issues faced
You will ensure 100% clarity for every pooja.
5. Quality Assurance & Performance Monitoring
- Monitor punctuality
- Analyse customer feedback
- Identify behaviour issues
- Maintain Acharya performance scorecards
- Work with CS Ops to resolve pooja-day issues
- Implement corrective actions (retraining / suspension if needed)
build a reliable, premium-quality Acharya network
6. Capacity Planning & Forecasting
- Work with Sales + CS Ops to understand:
- Daily demand
- Festival surges
- Location-wise gaps
- Ritual-wise specialization shortages
- Build a proactive supply plan that ensures ZERO pooja failures due to lack of Acharya availability.
7. Relationship Management
- Build long-term relationships with Acharyas
- Maintain ongoing communication
- Handle grievances professionally
- Plan community meet-ups & training sessions
- Ensure Acharyas feel valued, respected, and engaged
A healthy relationship network = reliable supply.
8. Issue Resolution (Real-Time)
- Handle sudden cancellations
- Find backup Acharyas within minutes
- Resolve conflicts between Acharyas & customers
- Coordinate with CS Ops during emergency situations
- Maintain calm, solution-oriented communication
fast, decisive, and dependable
REQUIREMENTS — IDEAL CANDIDATE PROFILE
Experience
- 1–4 years in:
- BD / Ops roles in startups
- Supply-side operations (Urban Company, Zomato, Swiggy, Zepto, Ola/Uber AED)
- Vendor onboarding
- Marketplace operations
- On-ground coordination roles
Experience working with culturally diverse groups of people is a big plus.
Skills
- Strong communication & relationship-building
- Ability to manage 50–200 Acharya relationships
- High-speed coordination
- Strong organisational skills
- Ability to stay calm during stressful situations
- Quick problem solving
- On-ground hustle + professional conduct
- Comfortable with tech apps (CRM, internal panel, WhatsApp workflows)
Personal Attributes
- Respectful and culturally sensitive
- High ownership mindset
- Ability to handle elders and spiritual leaders professionally
- Solution-first attitude
- Comfortable with on-ground travel
- Dependable during peak-demand days (festivals, weekends, griha-pravesh season)
🎁 WHY JOIN TEERTHAM BD?
- You will help build India’s largest organized Acharya network
- High-impact, high-visibility role
- Direct interaction with CEO and leadership
- Freedom to build processes from scratch
- Work that blends culture, spirituality, and technology
- Fast growth path into: BD Manager, Supply Head roles
