Business Development Manager (Collections/BPO)

About Credgenics:

Credgenics is the leading full-stack, AI-powered loan collections and debt resolution technology platform for Banks, Non-Banking Financial Companies (NBFCs), FinTechs, and Asset Reconstruction Companies (ARCs) globally. Recognised as the Best Selling Loan Collections Platform in India by IBS Intelligence in their Annual India Sales League Table for three consecutive years, Credgenics is modernizing debt recovery processes. The platform combines predictive and generative AI capabilities to assess risk, segment borrowers, and execute personalized recovery strategies across the end-to-end collections lifecycle. Supporting all credit products across retail and SME/MSME portfolios, Credgenics empowers lenders to accelerate recoveries, optimize operational efficiency, and scale smarter, data-driven collections. In FY24, the platform managed over 98 million loan accounts worth more than USD 250 billion and facilitated over 1.7 billion omnichannel communications, serving 150+ financial institutions worldwide.

About the Role:

As a BDM – Collections/BPO, you will be responsible for driving new business acquisition, forging strategic partnerships, and enabling revenue growth within the collections and recovery outsourcing space. You will collaborate with collection agencies, BPOs, and recovery service providers to position Credgenics’ solutions as a transformative enabler for operational efficiency, improved recovery rates, and regulatory compliance.

Roles and Responsibilities:

Business Development & Sales Strategy

• Identify, target, and acquire new business opportunities within collections agencies, recovery BPOs, and contact center networks.
• Develop and execute sales strategies to increase Credgenics’ adoption across outsourcing partners, ensuring measurable revenue growth.
• Build and maintain long-term relationships with decision-makers including CEOs, Operations Heads, Collection Managers, and Compliance Leads.
• Collaborate with internal teams to design solutions that address the operational, compliance, and performance needs of collections organisations.
• Negotiate and close high-value deals aligned with company goals and revenue targets.

Market & Industry Intelligence

• Track industry trends, regulatory changes, and outsourcing dynamics to identify emerging business opportunities.
• Gather competitive intelligence to strengthen Credgenics’ positioning in the BPO and collections ecosystem.
• Partner with marketing to create targeted campaigns, case studies, and solution-specific collateral for the outsourcing sector.

Revenue Growth & Relationship Management

• Drive upsell and cross-sell opportunities within existing outsourcing partners.
• Manage the complete sales cycle from lead generation to contract closure and ongoing account management.
• Maintain an active pipeline with accurate tracking of opportunities, revenue forecasts, and conversion metrics.

Requirements and Skills:

• 5–10 years of experience in B2B sales, business development, or partnerships, preferably in the collections, BPO, or outsourcing industry.
• Strong understanding of collections processes, performance metrics (e.g., DPD, recovery rates, productivity KPIs), and compliance requirements.
• Proven success in closing high-value contracts and building senior-level relationships.
• Experience in SaaS, fintech, or tech-led solutions for contact centers/collections will be an added advantage.
• Excellent communication, negotiation, and presentation skills.
• Self-motivated, result-driven, and comfortable working in a fast-paced, high-growth environment.
• Bachelor’s degree required; MBA or equivalent preferred.