Business Analyst & Technical Writer

At FloTorch, we empower businesses to harness the transformative potential of Generative AI. Our mission is to simplify and accelerate the adoption of cutting-edge AI technologies, enabling organizations to innovate faster, make data-driven decisions, and deliver exceptional value to their customers. Born from the expertise and vision of Fission Labs, a global leader in custom software development and innovation, FloTorch brings together a wealth of experience in building scalable, high-performance technology solutions. Over the last 15 years, Fission Labs has worked with diverse clients to deliver transformative results across diverse industries. FloTorch continues this legacy by focusing on the forefront of AI and machine learning advancements.

Flotorch Website: https://www.flotorch.ai/

https://github.com/FissionAI/FloTorch

Role Overview:

We are seeking a Business Analyst cum Technical Writer to work closely with product managers, AI engineers, data scientists, and UX teams to define requirements and create high-quality technical documentation for our AI product development initiatives. The ideal candidate will combine strong analytical skills to gather and refine requirements with clear, concise writing skills to produce documentation for diverse audiences, including business stakeholders, developers, and end users.

Key Responsibilities:

Business Analysis

• 4–10 years (minimum 2 years in AI/ML or software product environment preferred)
• Collaborate with stakeholders to elicit, document, and validate business and functional requirements for AI/ML features.
• Translate high-level business needs into detailed user stories, acceptance criteria, and process flows.
• Assist in defining product scope, success metrics, and release priorities in collaboration with the product manager.
• Work with data science and engineering teams to understand AI model workflows, data dependencies, and system integrations.
• Conduct gap analysis and propose solutions to improve AI product capabilities.
• Support UAT planning, test case review, and defect triaging.

Technical Writing

• Create and maintain product documentation, including

1. Functional specifications
2. API documentation
3. Data dictionaries
4. User guides and quick start manuals
5. Release notes

• Document AI model behaviour, training data considerations, bias mitigation strategies, and performance metrics in clear, non-technical and technical formats.
• Ensure documentation complies with internal standards, accessibility requirements, and version control.
• Work closely with engineering to capture system architecture diagrams, data flow charts, and configuration steps.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Technical Communication, or related field.
• 4 to 10 years of combined experience in business analysis and technical writing.
• Familiarity with AI/ML concepts (e.g., model lifecycle, RAG, NLP, vector databases, prompt engineering).
• Experience with requirements management tools (e.g., JIRA, Confluence, Trello).
• Proficiency in documentation tools (e.g., Confluence, Notion, MadCap Flare, Markdown).
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Excellent communication skills – able to simplify technical concepts for non-technical audiences.

Preferred Skills

• Exposure to cloud platforms (AWS, Azure, GCP) and AI services.
• Experience documenting APIs, SDKs, or ML pipelines.
• Knowledge of data privacy and compliance standards (GDPR, SOC2) in AI context.
• Basic understanding of prompt design and LLM application architecture.

We Offer:

Opportunity to work on business challenges from top global clientele with high impact.

• Vast opportunities for self-development, including online university access and sponsored certifications.
• Sponsored Tech Talks, industry events & seminars to foster innovationand learning.
• Generous benefits package including health insurance, retirement benefits, flexible work hours, and more.
• Supportive work environment with forums to explore passionsbeyond work.

This role presents an exciting opportunity for a motivated individual to contribute to the development of cutting-edge solutions while advancing their career in a dynamic and collaborative environment.