At FloTorch, you have the opportunity to empower businesses to leverage the transformative potential of Generative AI. The mission of FloTorch is to simplify and accelerate the adoption of cutting-edge AI technologies, enabling organizations to innovate faster, make data-driven decisions, and deliver exceptional value to their customers. FloTorch, born from the expertise and vision of Fission Labs, a global leader in custom software development and innovation, brings together a wealth of experience in building scalable, high-performance technology solutions. With a focus on the forefront of AI and machine learning advancements, FloTorch continues the legacy of delivering transformative results across diverse industries. Role Overview: As a Business Analyst cum Technical Writer at FloTorch, you will collaborate closely with product managers, AI engineers, data scientists, and UX teams to define requirements and create high-quality technical documentation for AI product development initiatives. Your role will involve combining strong analytical skills to gather and refine requirements with clear and concise writing skills to produce documentation for various audiences, including business stakeholders, developers, and end users. Key Responsibilities: Business Analysis: - Collaborate with stakeholders to elicit, document, and validate business and functional requirements for AI/ML features. - Translate high-level business needs into detailed user stories, acceptance criteria, and process flows. - Assist in defining product scope, success metrics, and release priorities in collaboration with the product manager. - Work with data science and engineering teams to understand AI model workflows, data dependencies, and system integrations. - Conduct gap analysis and propose solutions to enhance AI product capabilities. - Support UAT planning, test case review, and defect triaging. Technical Writing: - Create and maintain product documentation, including functional specifications, API documentation, data dictionaries, user guides, quick start manuals, and release notes. - Document AI model behavior, training data considerations, bias mitigation strategies, and performance metrics in clear, non-technical and technical formats. - Ensure documentation complies with internal standards, accessibility requirements, and version control. - Collaborate with engineering to capture system architecture diagrams, data flow charts, and configuration steps. Required Skills & Qualifications: - Bachelor's degree in Computer Science, Information Systems, Technical Communication, or a related field. - 4 to 10 years of combined experience in business analysis and technical writing. - Familiarity with AI/ML concepts such as model lifecycle, RAG, NLP, vector databases, and prompt engineering. - Experience with requirements management tools like JIRA, Confluence, Trello. - Proficiency in documentation tools such as Confluence, Notion, MadCap Flare, Markdown. - Strong understanding of software development lifecycle (SDLC) and Agile methodologies. - Excellent communication skills to simplify technical concepts for non-technical audiences. Preferred Skills: - Exposure to cloud platforms like AWS, Azure, GCP, and AI services. - Experience documenting APIs, SDKs, or ML pipelines. - Knowledge of data privacy and compliance standards (GDPR, SOC2) in the AI context. - Basic understanding of prompt design and LLM application architecture. We Offer: - Opportunity to work on business challenges from top global clientele with high impact. - Vast opportunities for self-development, including online university access and sponsored certifications. - Sponsored Tech Talks, industry events & seminars to foster innovation and learning. - Generous benefits package including health insurance, retirement benefits, flexible work hours, and more. - Supportive work environment with forums to explore passions beyond work. This role at FloTorch presents an exciting opportunity for a motivated individual to contribute to the development of cutting-edge solutions while advancing their career in a dynamic and collaborative environment.,
About the Role FloTorch is seeking an experienced Technical Writer with a strong background in documenting complex AI/ML products, platforms, and solutions . The ideal candidate will have hands-on experience working closely with engineering, product management, and data science teams to create clear, concise, and user-focused documentation. Job Location: Pune/ Hyderabad Key Responsibilities Develop high-quality technical content, including user guides, API documentation, SDK references, release notes, tutorials, and whitepapers for AI/ML products. Translate complex AI/ML workflows, algorithms, and data engineering concepts into simple, user-friendly documentation for developers, data scientists, and enterprise customers. Collaborate with product managers, AI/ML engineers, Data Scientists and Developers to gather insights and ensure technical accuracy. Maintain a consistent content style guide and documentation standards across all deliverables. Participate in UX design reviews, product demos, and sprint planning to proactively identify documentation needs. Continuously update documentation in line with product releases and customer feedback. Required Skills & Qualifications 5–12 years of professional experience as a Technical Writer in a technology-focused environment. Proven experience documenting AI/ML platforms, data pipelines, APIs, or cloud-based solutions . Strong ability to explain complex AI/ML concepts (e.g., model training, deployment, MLOps, inference, data processing) to both technical and non-technical audiences. Proficiency with documentation tools such as Markdown, AsciiDoc, Confluence, Git, DITA/XML, or similar frameworks . Hands-on experience with API documentation tools (e.g., Swagger/OpenAPI, Postman). Familiarity with programming/data technologies like Python, TensorFlow, PyTorch, Scikit-learn, or ML frameworks (reading/understanding code is a plus). Excellent writing, editing, and communication skills with attention to detail. Ability to thrive in an Agile/Scrum environment with distributed teams. Nice-to-Have Exposure to AI/ML product lifecycles (model experimentation, deployment, monitoring). Experience with knowledge management systems, chatbots, or AI-driven documentation assistants . Familiarity with cloud platforms (AWS, GCP, Azure) and MLOps tools. Contribution to open-source projects or developer communities . Why Join Us? Opportunity to work on cutting-edge AI/ML products shaping the future of technology. Collaborative and innovation-driven work environment. Competitive compensation, growth opportunities, and exposure to global teams.