Burger Singh - IT Head

About Burger Singh

Role Overview

Key Responsibilities

• IT Infrastructure Management:
• Oversee installation, configuration, and maintenance of IT systems across all stores and corporate functions.
• Manage POS systems, networks, CCTV, billing devices, payment systems, printers, and store hardware.
• Ensure excellent uptime and smooth functioning of all IT systems.
• IT Support & Troubleshooting
• Identify, track, and resolve store-level and office-level IT issues.
• Maintain a proper log/ticketing system for all IT support requests.
• Address recurring technical issues and create long-term solutions.
• Cybersecurity & Compliance
• Implement data security protocols, system backups, and access control.
• Monitor system vulnerabilities and ensure protection against threats.
• Maintain compliance with audit requirements and internal policies.
• Vendor & Technology Management
• Manage vendors for hardware procurement, AMC, POS solutions, and IT services.
• Evaluate new technologies and recommend upgrades to improve efficiency.
• Negotiate contracts and ensure service quality.
• System Integrations
• Manage integrations with Zomato, Swiggy, DotPe, ERP systems, and delivery partners.
• Troubleshoot issues related to API, data sync, and real-time order updates.
• Ensure smooth functioning of sales data tools and backend systems.
• Reporting & Documentation
• Prepare daily, weekly, and monthly IT reports.
• Maintain asset inventory, license renewals, and system documentation.
• Track IT expenditure, AMC cycles, and renewal Skills
• Strong technical expertise in hardware, networking, POS systems, and IT infrastructure.
• Excellent problem-solving and analytical skills.
• Strong communication and vendor negotiation abilities.
• Ability to handle high-pressure operations with quick decision-making.
• Knowledge of cybersecurity, data protection, and best IT practices.
• Experience managing IT for multi-location operations.
  

Preferred Qualifications

• Bachelor's degree in IT/Computer Science or a related field.
• Certifications like MCSE, CCNA, CompTIA A+, ITIL are preferred but not mandatory.
• Experience in QSR/retail/hospitality environments is a plus.