Branch Manager

Job Description

Job Title: Center Manager – Diagnostic Center Location: All Locations Reports To: Operations Head / Regional Manager Job Summary: The Center Manager is responsible for overseeing the daily operations of the diagnostic center, ensuring smooth workflow, high-quality patient service, staff management. The role demands strong leadership, operational excellence, and customer service orientation. Key Responsibilities: Operations Management: Ensure smooth and efficient day-to-day operations of the center. Monitor workflow and optimize resource utilization. Oversee maintenance and calibration of diagnostic equipment. Ensure compliance with health and safety regulations. Staff Management: Supervise, train, and motivate a team of technicians, front desk staff, and support staff. Prepare staff duty rosters and manage attendance. Conduct periodic performance reviews and training sessions. Customer Service: Ensure excellent patient care and satisfaction. Handle patient queries, complaints, and feedback effectively. Maintain high standards of hygiene and comfort in the center. Inventory & Financial Management: Monitor stock levels of consumables and place timely orders. Manage cash flow, billing, and petty cash handling at the center. Ensure accuracy in financial reporting and daily reconciliation. Quality & Compliance: Maintain proper documentation and records. Ensure compliance with NABL, ISO, and other accreditation standards. Adhere to biomedical waste management and other statutory regulations. Qualifications: Bachelor’s degree in Healthcare Management, Life Sciences, or related field. MBA/PGDM in Hospital Administration (preferred). Experience: 2-3 years of experience in healthcare operations, with at least 2 years in a supervisory or managerial role in a diagnostic center, hospital, or healthcare setup. Skills Required: Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in MS Office and diagnostic center management software.