Branch Manager

Overview:

We are looking for an experienced and dynamic Branch Manager to oversee the daily operations of our cosmetology clinic. The ideal candidate will have a strong background in clinic management, customer service, and a passion for the beauty and wellness industry. As the Branch Manager, you will be responsible for leading a team of professionals, ensuring high levels of patient satisfaction, and maintaining the clinic’s operations to meet financial and service goals.

Key Responsibilities:

• Leadership & Team Management:
• Lead, motivate, and manage a team of cosmetologists, estheticians, receptionists, and support staff to ensure smooth operations.
• Provide training and development opportunities to staff to enhance their skills and performance.
• Conduct regular team meetings to discuss clinic goals, updates, and any issues.
• Foster a positive, customer-focused environment and ensure excellent service standards are met.
• Clinic Operations:
• Oversee day-to-day clinic operations, ensuring that services are delivered efficiently and in line with company standards.
• Monitor and maintain clinic inventory, ensuring that all products and equipment are stocked and well-maintained.
• Ensure compliance with all health and safety regulations, licensing requirements, and clinic policies.
• Manage patient flow, scheduling, and ensure minimal wait times and a positive client experience.
• Financial Management:
• Develop and manage the clinic’s budget, ensuring the achievement of financial goals, including revenue targets and cost control.
• Monitor financial performance, analyze reports, and make adjustments as necessary to improve profitability.
• Implement strategies to drive sales and increase client retention, including promotional offers and loyalty programs.
• Customer Relations & Marketing:
• Build and maintain strong relationships with clients, ensuring high satisfaction and repeat business.
• Address customer complaints or concerns promptly and professionally.
• Develop and execute marketing initiatives to promote the clinic’s services, including digital marketing, social media, and local outreach.
• Stay informed about the latest trends in cosmetology and beauty treatments to provide relevant services to clients.
• Quality Control & Service Excellence:
• Ensure all services meet the clinic's quality standards and client expectations.
• Conduct regular assessments and audits to ensure adherence to industry best practices and clinic procedures.
• Implement client feedback systems to continuously improve services and client satisfaction.
• Qualifications:
• MBA(preferred)

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Work Location: In person