408 Bpo Operations Jobs - Page 8

Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Required 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp on HR Devanshu- 9509437308 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Send resume: Swathi@wissenpro.com Call: 8008582617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Roles and Responsibilities Manage day-to-day operations of the team, ensuring efficient use of resources and meeting customer expectations. Oversee process management, including workflow analysis, optimization, and implementation to improve productivity and quality. Lead cross-functional teams to achieve business objectives through effective communication, collaboration, and problem-solving.

Roles and Responsibilities Manage daily operations of a team, ensuring efficient handling of customer interactions through voice process. Oversee shrinkage control measures to minimize attrition rates and optimize occupancy planning. Develop strategies to improve CSAT scores by enhancing team performance and reducing errors. Desired Candidate Profile 1-5 years of experience in BPO Operations or similar industry with expertise in Team Handling, Attrition & Shrinkage Control. Strong understanding of Occupancy Planning principles for optimal resource allocation. Excellent leadership skills with ability to motivate teams towards achieving targets.

Direct Walk In / Freshers & Exp Should be able to speak English & Hindi. Graduation / Undergraduate CTC: 18k to 30k Day Shift To schedule an interview Ct: 6364907001 / / WhatsApp cv 9620551244

Responsibilities: * Setting-up BPO * Lead BPO operations & hiring * Manage call center ops & customer service * Oversee BPO processes & training programs * Ensure compliance with industry standards * Drive business growth through strategic planning

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 19000 Call Hr farah 9372154643 Rehman 7208698865

Assistant Manager – Outbound Sales to drive sales performance, manage CRM/dialer, lead conversion, team coaching, and reporting. 4–6 yrs BPO experience with 2+ yrs in outbound sales leadership required. Strong in analytics. Required Candidate profile Good in CRM tools, outbound dialer systems, lead management, sales analytics and agent coaching. Strong command over Excel and call center KPIs for data-driven decision-making.

Position Title: Head Call Center Operations Location: Bangalore Experience Required: Minimum 12 years Reports To: CTO Department: Customer Engagement / Central Operations Position Overview: Barbeque Nation is looking for a dynamic and experienced Head of Call Center Operations to lead our centralized customer support function. This leadership role will be responsible for managing inbound and outbound operations , driving exceptional customer experience , and leveraging customer insights to influence business strategies across departments. The ideal candidate will come with strong operational rigor, deep understanding of BPO/contact center models, and a passion for creating a customer-first culture . Key Responsibilities: Strategic & Operational Leadership Build, lead, and scale a high-performing call center team (voice, chat, email). Set goals, SLAs, and KPIs to ensure excellence in customer service delivery across all touchpoints. Oversee both inbound and outbound campaigns , including reservations, feedback collection, delivery support, loyalty, and promotional calls. Customer Insight & Internal Collaboration Analyze customer feedback, complaints, and recommendations to identify key trends and improvement areas. Prepare actionable reports and share insights with internal stakeholders operations, marketing, culinary, delivery, etc. Be the voice of the customer in business meetings and help align services/products to expectations. Performance Management & Dashboards Manage real-time dashboards and track metrics like CSAT, FCR, AHT, conversion rates, and abandonment rates. Drive continuous improvement and efficiency in operations using analytics and benchmarking. Team Development & Leadership Lead a large, diverse team including supervisors, team leads, and agents across shifts and regions. Design training, quality assurance, and incentive programs to build skills and boost performance. Technology, Tools & Compliance Collaborate with IT to deploy the latest in CRM, IVR, dialers, WFM, chatbots, and automation tools . Ensure compliance with data security, privacy, and customer handling standards. Qualifications & Skills: 15+ years of experience in call center / BPO / customer operations, with at least 5 years in a leadership role . Demonstrated ability to lead large teams and manage high-volume operations. Strong experience in customer service metrics, quality monitoring, and process optimization. Ability to translate customer data into business action through collaboration and influence. Experience in the hospitality, retail, QSR, or service sectors preferred. Strong communication, problem-solving, and cross-functional collaboration skills. Tech-savvy; adept with CRM systems, analytics tools, and cloud-based contact center platforms. Why Join Us? Be the custodian of customer experience at one of India’s most loved hospitality brands. Influence decisions across the organization through customer insight-driven leadership . Opportunity to build future-ready contact center operations and digital service capabilities.

assisting the manager with various tasks, including supervising staff, managing operations, and ensuring customer satisfaction, while also contributing to the overall success of the business. 6.00 LPA (Fixed Salary)

We are hiring for an International Voice Process supporting a leading global banking client. The role involves providing high-quality assistance to international customers, resolving their queries, and maintaining service excellence. Key Responsibilities: Handle inbound/outbound customer calls professionally Deliver prompt, accurate support for banking-related queries Maintain confidentiality and compliance standards Achieve performance and quality benchmarks Requirements: 12th pass or Graduates Freshers and Experienced candidates welcome Excellent communication skills in English Comfortable with rotational shifts and 2 weekly offs

assisting the manager with various tasks, including supervising staff, managing operations, and ensuring customer satisfaction, while also contributing to the overall success of the business. 6.00 LPA (Fixed Salary)

Looking for Team Manager/ Associate Manager * 2yrs experience in team handling * BPO industry experience * Willing to work on rotational shift * Work from office * Location- Lanco Hills Hyderabad * If interested, share your profile through whatsapp - 81482 45510

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

Resolving customer query over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Muskan- 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Jigyasa - 9799618202 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Required 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp on HR Anju- 8949309495 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can whatsapp on HR Mahak :- 8000179093 || Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Position: Sr Manager OTA Operations Location: Pune Employment type: Permanent Job type: Full time Profile Summary: IGT Solutions is looking for a Sr Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership . Primary Job Responsibilities: Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company Responsible for opportunity identification Devise solutions and strategies for improving performance & critical metrics like AHT/CSAT/Quality Manage attrition and facilitate a people friendly environment Setting Targets for Performance for all levels (Assistant Managers, Team Leaders, Quality & Agents level) Designing and presenting all Performance Reviews to the client and the company Leadership Team Responsible for profitability of the project Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all/other sites Performance management of team members Fostering a business-oriented relationship through regular interactions and ongoing communication Providing frequent status reports on team performance including plans for improvement Ensuring people development and profit enhancement Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities Track and evaluate performance to identify gaps and implement corrective action when required Education and Essential Experience: Analytical aptitude, eye to detail and problem solving attitude Proven ability to build, manage and foster a team-oriented environment Have an ability to understand Staffing adherence and Schedule Adherence Proven ability to work creatively and analytically in a problem-solving environment Desire to work in service/Sales environment Excellent communication (written and verbal) and interpersonal skills Excellent leadership and management skills Client engagement and interface exposure a must Exposure to P&L management an added advantage Min. 2 Yrs. of experience in managerial role Personal Style Enablers: Ability to motivate and inspire teams Innovative and able to foresee market conditions Excellent people manager, open to direction and a collaborative work style and commitment to get the job done Persuasive with details and facts Confident, flexible with the ability to work in a fast paced and changing environment Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. Extrovert with a blend of sales mind set It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.