1812 Bpo Operations Jobs - Page 8

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Minimum 8 yrs. Of experience in a BPO of which 2 years of experience as Assistant Manager/ Deputy manager / should have exp in Stock broking or share market process Shift Timing- 24/7 6 working days Domestic process

Looking to onboard a skilled professional with 14-22 years of experience to join our team as an Associate Director II - Technology in Hyderabad. The ideal candidate will have a strong background in technology and management services, with excellent leadership skills. Roles and Responsibility Lead the development and implementation of new technologies to enhance operational efficiency. Collaborate with cross-functional teams to identify and prioritize project requirements. Design and implement scalable and secure technology solutions for business growth. Develop and manage budgets for technology projects and initiatives. Provide technical guidance and support to junior team members. Stay upda...

Team lead Operations - Customer Service Inbound Location - Nagpur No. of Opening: 3 Process : Ecommerce Role & responsibilities Facilitate day to day Operations Handling 2nd level escalated calls. Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same Maintain accurate and updated knowledge of all Clients procedures and systems Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary Interested, kindly share your updated resume to matildad@hexaware.com / 9082299130

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office **THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 TO 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity. 2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. 3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First C...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

-Lead the service delivery of Order to Cash Managed Service Operations for HCLTech's client[s] -End to end ownership of operations, contractual SLA/KPIs and client relationship - Oversee service transition and onboarding for new clients or service from Delivery standpoint - Develop and lead the operational governance management within HCLTech and with client organization -Develop and lead long-term service delivery strategies aligned with organizational objectives. - Lead transformation programs to modernize service delivery models. -Build and manage high-performing service delivery teams across geographies. - Establish executive-level relationships with key clients and stakeholders. - Drive...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

We are looking for Chat process and Email process non voice Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 40000 Need Good English speaking Call HR Sayeda 8422972322 bushra 7666450996

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, Salary up to 36000 in hand Need Good English speaking Rehman 7208698865 Kashish 6261830254

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitor...

We are looking for a dynamic and people-focused Team Lead / Senior Team Lead – Operations to manage our E-commerce Voice Process at our Baitalpur Centre with a team of 20 agents, driving SLA adherence, attrition and shrinkage control, productivity. Required Candidate profile 3–8 years of BPO operations experience, with at least 1 year as Team Lead. Experience in E-commerce or Customer Support Voice Process preferred. Ready to work from the Baitalpur centre (on-site role).

We are looking for a passionate and people-focused Team Lead / Senior Team Lead – Operations to manage our Insurance Voice Process at our Bhiloda Centre with a team of 18–20 agents, driving SLA adherence, attrition & shrinkage control, productivity. Required Candidate profile 3–6 years of BPO operations experience, with at least 1 year as Team Lead. Experience in Insurance or Customer Support Voice Process preferred. Ready to work from the Bhiloda centre (on-site role).

As a Talent Delivery Manager at Randstad Enterprise, your primary role will involve leading a team of 25-30 individuals to ensure top-tier talent delivery for our clients in the BPO industry. Your responsibilities will include overseeing daily operations, developing effective talent delivery strategies, collaborating with client stakeholders, monitoring performance metrics, and fostering a culture of excellence and continuous improvement within the team. Key Responsibilities: - Oversee daily operations of a large BPO team. - Develop and implement effective talent delivery strategies. - Collaborate with client stakeholders to address challenges and drive solutions. - Monitor and manage KPIs a...

Job Roles and Responsibilities Team Leader Position Overview The Team Leader Call Center is responsible for managing and guiding a team of call center agents to achieve operational excellence, maintain high service quality, and ensure that performance targets are consistently met. This role demands strong leadership, analytical skills, and a focus on motivating the team to deliver superior customer experience and meet organizational KPIs. Key Roles and Responsibilities 1. Team Management and Leadership Supervise a team of call center agents, ensuring adherence to company policies and performance standards. Conduct daily team briefings to communicate goals, performance metrics, and updates. F...

Hiring Senior Team Leader for ICICI Lombard contact center @ Vashi Office **THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 TO 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity. 2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. 3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), ...

Job Description Freshers can apply Work Location – Airoli, Rabale, Thane , Malad Experience : 0 (freshers) up to 2 years Salary : CTC 2.2 LPA to 6 LPA Qualification : HSC Passed and Any Graduate Shift Timing :24/7 Shift Joining : Immediate

Job Description Freshers can apply Work Location – Airoli, Rabale, Thane , Malad Experience : 0 (freshers) up to 2 years Salary : CTC 2.2 LPA to 6 LPA Qualification : HSC Passed and Any Graduate Shift Timing :24/7 Shift Joining : Immediate

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Role & responsibilities Should have proven track record of leading team of 10-12 premium executives. Excellent comm skills and excel skills. Should have Outbound/Ed Tech courses experience Preferred candidate profile Immediate Joiner Good communicator and leadership skills Client management should be strong

Customer service- Any process International voice/ Blended 5.5 days working- rotational shift & off Gurgaon- 26k - 29k CTC (Graduate)- fresher can also apply 35K ( 1 year exp in international process)

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, Reports to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review i...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Leadership - Manage a team of Team Leaders Manage a team of at least 100-150 executives supporting Voice/Chat operations• Flexible and willing to work in a 24/7 shift environment Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engageme...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitor and manage client Service Level Agreements (SLAs); proactively identify gaps and implement improvement plans. Drive revenue growth by managing billable hours, forecasting, budgeting, and identifying opportunities for upselling. Lead, coach, and develop Team Leaders and their teamsensuring high performance, engagement, and alignment with business goals. Review ...

Perform QA checks on workflows Request verification form.Validate order details:units of service, approvals, contract terms, invoicing details.Conduct sanity checks on order implementation and renewal cases.Maintain audit logs and compliance reports.