1821 Bpo Operations Jobs - Page 8

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensiti...

Job Roles & Responsibilities: Develop and administrate single or multiple clients business with deployment of resource ranging over a Large span of 300+ FTEs Develops and drive strategies and programs which improve the competitive position and profitability of the organization Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency Innovate and drives dialer, skip tracing, performance improvement plan and strategies Identifying and eliminating root cause barriers to accuracy, productivity, and quality Understanding and correctly utilizing resources provided by internal sy...

Teleperformance is hiring for Team Leader for Jaipur & Malad Location. Need candidates with min. 1 year of experience as a TL, in international process. Excellent Communication skills Graduation Mandatory, BPO experience is Mandatory, Candidates must be aware about the KRAs and KPIs of a Team Leader, People Management Skills, Shrinkage Control, Attrition Management, AHT, CSAT, SLA Management, Rotational shifts, 5 days working. Interested candidates can share their profile at Yamanurappa.kuri@teleperformancedibs.com Contact: 9449900627

Roles and Responsibilities Manage a team handling international chat processes, ensuring excellent customer service delivery. Oversee the entire team's performance, including AHT management, CSAT improvement, attrition control, shrinkage reduction, SLA adherence, KPI tracking, and people management skills. Develop and implement strategies to enhance team productivity, efficiency, and overall success. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure compliance with company policies, procedures, and regulatory requirements. Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join ...

Cogito is currently working on Artificial Intelligence applications in Annotation work and is looking to engage with candidates to participate in ongoing projects. Total Openings: 45 Work Type: Back Office Job location: Noida Designation: Data Annotator Gender: Male/Female Shift Time: 11:00 am to 8:00 pm Extra Benefit: Yearly bonus Employee referral bonus : Yes (Rs, 500 per selection till 31st Oct'25) NOTE: Freshers are eligible. Please mention "FOC" on your resume Direct Walk in Interview dates: 16th-18th October'25 Interview Time: 9:00 am to 4:30 pm Interview Venue - Cogito (AnoLytics) C-40, C Block Sector- 59 Noida-UP- 201307 Contact @ HR Department (Basement Area) Regards Team HR

Responsibilities: * Collaborate with cross-functional teams * Ensure customer satisfaction through quality service delivery * Manage team performance & development * Oversee daily operations & reporting Sports for women Health insurance Provident fund

About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Faci...

What Were Looking For: Minimum 2+ years of experience as Assistant Manager – Operations (BPO/International Voice process preferred) Strong people management & leadership skills Excellent communication & stakeholder management Ability to analyze, strategize & deliver results Key Responsibilities: Lead operations for the International Hospitality process Drive performance & meet/exceed KPIs Motivate, mentor & manage a high-performing team Collaborate with leadership to deliver exceptional customer experience

Were Hiring – Team Lead Operations Are you a dynamic leader with experience in international telecom processes? Position: Team Lead – Operations Location: Gurgaon Experience: 3+ Years (International Telecom or Sales Process will be preferred) Key Skills: Team management, performance coaching, process optimization, KPI achievement Why Join Us? Work with a global leader in customer experience Growth & learning opportunities Dynamic and collaborative work environment

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Minimum 8 yrs. Of experience in a BPO of which 2 years of experience as Assistant Manager/ Deputy manager / should have exp in Stock broking or share market process Shift Timing- 24/7 6 working days Domestic process

Looking to onboard a skilled professional with 14-22 years of experience to join our team as an Associate Director II - Technology in Hyderabad. The ideal candidate will have a strong background in technology and management services, with excellent leadership skills. Roles and Responsibility Lead the development and implementation of new technologies to enhance operational efficiency. Collaborate with cross-functional teams to identify and prioritize project requirements. Design and implement scalable and secure technology solutions for business growth. Develop and manage budgets for technology projects and initiatives. Provide technical guidance and support to junior team members. Stay upda...

Team lead Operations - Customer Service Inbound Location - Nagpur No. of Opening: 3 Process : Ecommerce Role & responsibilities Facilitate day to day Operations Handling 2nd level escalated calls. Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same Maintain accurate and updated knowledge of all Clients procedures and systems Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary Interested, kindly share your updated resume to matildad@hexaware.com / 9082299130

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office **THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 TO 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity. 2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. 3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First C...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

-Lead the service delivery of Order to Cash Managed Service Operations for HCLTech's client[s] -End to end ownership of operations, contractual SLA/KPIs and client relationship - Oversee service transition and onboarding for new clients or service from Delivery standpoint - Develop and lead the operational governance management within HCLTech and with client organization -Develop and lead long-term service delivery strategies aligned with organizational objectives. - Lead transformation programs to modernize service delivery models. -Build and manage high-performing service delivery teams across geographies. - Establish executive-level relationships with key clients and stakeholders. - Drive...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements. What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

We are looking for Chat process and Email process non voice Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 40000 Need Good English speaking Call HR Sayeda 8422972322 bushra 7666450996

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, Salary up to 36000 in hand Need Good English speaking Rehman 7208698865 Kashish 6261830254

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitor...

We are looking for a dynamic and people-focused Team Lead / Senior Team Lead – Operations to manage our E-commerce Voice Process at our Baitalpur Centre with a team of 20 agents, driving SLA adherence, attrition and shrinkage control, productivity. Required Candidate profile 3–8 years of BPO operations experience, with at least 1 year as Team Lead. Experience in E-commerce or Customer Support Voice Process preferred. Ready to work from the Baitalpur centre (on-site role).

We are looking for a passionate and people-focused Team Lead / Senior Team Lead – Operations to manage our Insurance Voice Process at our Bhiloda Centre with a team of 18–20 agents, driving SLA adherence, attrition & shrinkage control, productivity. Required Candidate profile 3–6 years of BPO operations experience, with at least 1 year as Team Lead. Experience in Insurance or Customer Support Voice Process preferred. Ready to work from the Bhiloda centre (on-site role).

As a Talent Delivery Manager at Randstad Enterprise, your primary role will involve leading a team of 25-30 individuals to ensure top-tier talent delivery for our clients in the BPO industry. Your responsibilities will include overseeing daily operations, developing effective talent delivery strategies, collaborating with client stakeholders, monitoring performance metrics, and fostering a culture of excellence and continuous improvement within the team. Key Responsibilities: - Oversee daily operations of a large BPO team. - Develop and implement effective talent delivery strategies. - Collaborate with client stakeholders to address challenges and drive solutions. - Monitor and manage KPIs a...

Job Roles and Responsibilities Team Leader Position Overview The Team Leader Call Center is responsible for managing and guiding a team of call center agents to achieve operational excellence, maintain high service quality, and ensure that performance targets are consistently met. This role demands strong leadership, analytical skills, and a focus on motivating the team to deliver superior customer experience and meet organizational KPIs. Key Roles and Responsibilities 1. Team Management and Leadership Supervise a team of call center agents, ensuring adherence to company policies and performance standards. Conduct daily team briefings to communicate goals, performance metrics, and updates. F...

Hiring Senior Team Leader for ICICI Lombard contact center @ Vashi Office **THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Senior Team Leader Role : - Handling Customer Service Team Shift Timing : - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift) Week-Off : - 2 Rotational Week-off Age Criteria : - 25 TO 37 Roles and Responsibilities: 1. Develop and implement effective training programs to enhance team performance and productivity. 2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. 3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), ...