408 Bpo Operations Jobs - Page 7

The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives. DUTIES AND RESPONSIBILITIES Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the teams performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements Assist and participate in the recruiting, training and onboarding of employees, when required Champion company core values and other company programs to engage and motivate our employees Experience: Previous experience in an Agent and/or Customer Service role Previous experience in a leadership or managerial experience would be an asset Minimum 1 year of experience as Team Lead Operations.

Experience in BPO Industry- Travel process - International Voice only Customer service - Travel Customer service - Hospitality/ Hotel process/ Travel 5.5 days working- Rotational shift and off

Roles and Responsibilities Manage daily operations of the team, ensuring efficient processing of banking processes. Monitor shrinkage and attrition rates to identify areas for improvement. Ensure adherence to KPIs such as AHT, CSAT, and SLA targets. Develop and implement strategies to reduce shrinkage and improve customer satisfaction (CSAT). Collaborate with cross-functional teams to resolve issues related to BPO operations. Desired Candidate Profile 1-6 years of experience in a similar role or industry. Strong understanding of banking processes and Voice Processing skills. Excellent team leadership skills with ability to manage multiple priorities simultaneously. Proficiency in monitoring key performance indicators (KPIs) such as AHT, CSAT, SLA etc.

Role & responsibilities Monitoring of Inbound and outbound calls Assigning outbound calling activity to team members Format and upload data for Auto Dialing Assigning Email activity to team members Focus on call flow and call queue Monitor live calls and share feedback to team members Handling escalations of Distributors and Investors Timely intimation to AMC for any possible compliant to AMFI/SEBI/Regulator Preferred candidate profile Strong communication and Interpersonal skills Should be customer centric Team Management Skills

Maatrum is India's first Online Real Estate Title Verification Company powered by technology. Established as a Real-Estate technology company in April 2015 in the Registrar of Companies in Chennai under the Companies Act 2013. Our team of real estate lawyers utilizes our robust and proprietary technology platform to procure real estate documents directly from government databases. Our software helps them create accurate reports faster than ever before. Role & responsibilities Responsible for driving the day-to-day operations to deliver high-quality services. Manage operations team (paralegal team) Coordinate and collaborate closely with the legal team (lawyers) Give inputs to the technology team to improve the software further Adhere to client requirements to ensure KPIs are met: Ensure the operations teams are aligned on the KPIs committed to the customer. Understand the current KRA and KPIs set for the paralegal team. Improve the same. Understand the current product, the mode of delivery, and the process used. Improve the process to maximize the efficiency/productivity of the operations team. www.maatrum.com Understand the current organizational structure of the operations team & the quality of talent/skills available. Improve on the same. Understand the training needs of the team. Real-time queue monitoring for chats/emails and managing it to meet the Targets. Also, monitoring the queue for any spike in the volume or any critical issues on the production floor so as to communicate to the client's internal management. Actively participate in the Weekly Operations Call with Manager & Operations Head to discuss the achieved target for the week/month and the root cause of the failures as well as the action plan to minimize them. Act as a people manager to drive culture, and emphasize engagement and retention initiatives on the floor. Ensure the team is well motivated. Plan and implement a training calendar for continuous improvement and up-skilling. Create a robust performance management system to reward the top performers and also to identify those who need support. Play a key role in hiring to ensure the quality of talent continues to improve Taking care of performance management by identifying improvement opportunities, providing effective feedback, coaching, training, and stimulating the career advancement of the team members within the project or lateral movement Motivate the team members and distribute the task equally among the team members. Monitor and Audit emails & chat responses of each individual of the team and coach them to enhance their knowledge and skills. Ensure the attrition rate is within the acceptable limits and work towards zero attrition. Preferred candidate profile Excellent written and verbal communication skills in English and regional Language Very strong people person with excellent interpersonal skills Tech-savvy

Kindly share your resume on sakshi.mahajan@marketstar.com or reach out to the recruiter Sakshi Mahajan - 7889964667 if your profile matches the requirements Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs. Working knowledge of data analysis and performance/operation metrics. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support processes and organize them to enhance customer satisfaction. Exceptional communication skills & Interpersonal skills. Emotional intelligence Coaching skills. People Management. Ownership & Accountability. Teamwork & Collaboration. Decision making. Root cause analysis & recurrence prevention. Behavioral management. Customer Focus Qualifications: Bachelors degree in business, Engineering, Marketing, or a related field, MBA an asset. A minimum of 5-13 years experience in a similar management role. A minimum of 3-5 years experience in an OM role managing a team of 75 people or more. Worked in a target oriented space Sales experience is a mandate Managed multiple projects at the same time. Hands-on experience in setting and managing budgets. Advanced knowledge of Microsoft Excel and the Google Suite. Excellent written and verbal communication skills. Experience applying Lean and Agile methodologies and tools in a service environment. Previous experience successfully implementing new tools and technologies. Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to "peoplesuccessoperations@makrketstar.com" immediately.

Experience in BPO Industry- International only Customer service - Technical support 5.5 days working- Rotational shift and off

Jd for the Reference Manage a team of Tele callers and support staff to drive and achieve targets as set by the business or clients. Manage people related metrics such as shrinkage , attrition by driving employee. Daily follow-ups on pending cases to maximize conversions Experience in outbound call centre operations/ KPIs Resolving service issues impacting Portfolio. Update feedback trails on system wherever required & sending daily reports to the concerned reporting head. To effectively manage customer related issues Call calibration & call quality monitoring Relevant call centre experience must Candidate who can speak English, Tamil along with any one regional language (Tamil and English) Day shift & Rotational shift/Rotational week off Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Sathya 9840811222 Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) No30/4, 2nd Floor , DEEN Plaza , SBI Road , Mayiladuthurai Email: sathiya@imarque.co.in

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR hiba 8097951198

We are hiring for Top MNC company Walkin inteview must have Good communication skills, Must be ok with Night shifts, customer service process night drop faiclity available Salary up to 35000 Bushra 7666450996 Sam 8828571104

We are looking for Freshers to work for chat process Freshers and Experience both can apply Easy selection, Walk-in Interview, non voice chat support hiring Night Shift No sales, No Target, Salary up to 35000 Umair 9892872209 Sam 8828571104

Role & responsibilities: 1. Team Leadership and Supervision Lead, motivate, and manage a team of customer service agents to achieve performance targets. Conduct regular one-on-one meetings with team members to provide feedback, coaching, and performance reviews. Ensure that team members are adhering to company policies, procedures, and best practices. Manage team schedules, ensuring adequate coverage and addressing any absenteeism or shift changes. 2. Performance Monitoring and Reporting Monitor and evaluate team performance against KPIs (Key Performance Indicators) such as quality, productivity, and customer satisfaction. Prepare daily, weekly, and monthly reports on team performance, highlighting areas of improvement and success. Ensure that team members meet or exceed individual performance targets related to service quality, resolution time, and customer satisfaction. 3. Customer Escalation Management Handle and resolve escalated customer complaints or issues that agents cannot resolve. Ensure that customer concerns are addressed promptly and professionally, maintaining a high level of customer satisfaction. Support agents in handling difficult or complex customer queries by providing guidance and solutions. 4. Training and Development Provide ongoing training and development for team members to enhance their skills and product knowledge. Assist in the onboarding and training of new agents, ensuring they understand the companys procedures and customer service expectations. Identify areas for team improvement and recommend training programs or resources to address skills gaps. 5. Quality Assurance Ensure that the team maintains high standards of service delivery, compliance, and quality. Conduct quality assessments and provide constructive feedback to agents to improve performance. Implement corrective actions and continuous improvement processes to maintain or enhance service quality. 6. Motivation and Engagement Foster a positive and motivating work environment, encouraging teamwork and collaboration. Recognize and reward team achievements and individual contributions to boost morale and job satisfaction. Organize team-building activities and promote a healthy work-life balance. 7. Operational Efficiency Collaborate with the operations management team to improve processes, reduce inefficiencies, and enhance customer experience. Ensure that the team meets daily and weekly operational goals, including response times, resolution rates, and customer satisfaction metrics. Handle administrative tasks such as attendance, performance tracking, and team resource allocation. 8. Communication and Coordination Act as the main point of contact between team members and senior management or clients. Communicate operational changes, updates, and initiatives to the team clearly and effectively. Liaise with other departments (e.g., HR, IT, training) to resolve any team-related issues or concerns. 9. Compliance and Reporting Ensure the team is compliant with legal, regulatory, and company policies and procedures. Prepare and maintain reports related to team performance, customer feedback, and operational activities. Address compliance issues proactively and work to minimize risks to the organization Preferred candidate profile: 1. Bachelors degree or equivalent experience in business, management, or a related field. 2. 3+ years of experience in customer service with at least 34 years in a supervisory or leadership role. 3. Proven track record of managing teams, achieving performance targets, and driving operational success. 4. Strong knowledge of sales industry standards, processes, and tools. 5. Excellent leadership, coaching, and motivational skills. 6. Strong communication skills, both verbal and written. 7. Ability to handle customer escalations and complex situations professionally. 8. Excellent organizational and time-management abilities. 9. Proficiency in using CRM software, call center systems, and MS Office Suite.

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Divya - 8619304849 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Annu- 6397902913 || HR Sneha - 7982985747 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Required 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Be Available On Call Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Divya- 9887539513 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Jyoti- 9214555567 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Required 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp on HR Devanshu- 9509437308 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Hiring for Chat/Voice Process | 35K in hand | Malad & Thane | 5 days working, rotational shifts/week off | Req. fraud/dispute or BPO/banking exp | 1.3LPA retention bonus | Send resume to pallav@careerguideline.com or call 7276825565

Greetings From Scorelabs Inc ! Good Communication Skills in English & Hindhi Experienced and also Freshers are Welcome Dayshift for Female and Male Should be a Graduate Age limit:Max 30 Required Candidate profile Any Graduate, are eligible Immediate Joiner AGE LIMIT 30 Interest to Work With Bank Sales ( telesales ) Hr Bhargavi - 9182294454

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR sam 8828571104

Education: Bachelor's degree in any relevant field, preferably in Marketing, Tourism, Hospitality, or related fields. Experience: 1-2 years in BPO(English & Hindi) Freshers are also welcome to apply! Key Responsibilities: Call potential merchants and vendors to generate leads. Make a minimum of 80 calls per day. Explain company benefits and qualify prospects effectively. Update lead details in CRM and follow up diligently. Meet daily call targets and contribute to sales growth. Skills Required: Excellent communication skills (English & Hindi) Tele-sales expertise Data entry and proficiency in Excel Strong attention to detail Team player with adaptability and a proactive approach Basic computer skills and CRM knowledge Ability to build and maintain an effective sales pipeline

Resolving customer queries over voice Salary upto 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can WhatsApp on HR Riya- 8102511094 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Riya- 8000654400 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility