408 Bpo Operations Jobs - Page 10

Resolving customer queries over voice Salary upto 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR jigyasa- 9799618202 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 4LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Riya- 8000654400 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Lal- 6376438202 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Operations Manager, Messaging/Chat Business Position Overview: We are seeking a seasoned Service Manager to lead our Messaging/Chat Business Service team for one of our Telecom Clients. The Service Manager will be responsible for overseeing a dedicated team focused on delivering exceptional service to clients while also achieving sales goals. This role requires a blend of strategic planning, team management, and client relationship skills to drive both service excellence and revenue growth. Key Responsibilities: Team Management: Supervise and support a team of [50 to 75] service representatives, ensuring high productivity and adherence to company standards and procedures. Provide guidance and mentorship to Service Team Leaders, fostering their professional growth and aligning their efforts with organizational objectives. Recruitment and Onboarding: Collaborate with HR in the recruitment, selection, and onboarding processes to acquire top talent that meets the department's service and sales goals. Develop and implement comprehensive training programs to equip new team members with the skills and knowledge needed for success in their roles. Strategic Planning: Develop and execute strategic initiatives to enhance service delivery and achieve monthly sales targets. Design and implement incentive plans, recognition programs, and sales enablement strategies to drive both service excellence and sales performance. Performance Management: Track key performance indicators (KPIs) such as customer satisfaction scores, resolution rates, and sales quotas to evaluate individual and team performance. Analyze service and sales data to identify trends, areas for improvement, and opportunities for revenue growth. Work with Service Team Leaders to create individual development plans, conduct performance reviews, and implement improvement plans as needed. Implement recognition and rewards programs to motivate the team and foster a culture of excellence. Client Relations: Establish and maintain strong relationships with clients, ensuring their service needs are met and their expectations are exceeded. Conduct regular reviews with clients to assess service performance, address concerns, and identify opportunities for upselling or cross-selling. Service Level Delivery: Ensure the delivery of exceptional service levels, meeting or exceeding customer expectations and industry standards. Implement strategies to optimize operational efficiency and streamline processes to enhance service delivery. Sales Goal Achievement: Collaborate with the sales team to align service efforts with sales goals, ensuring a cohesive approach to client engagement. Identify opportunities to drive revenue growth through upselling, cross-selling, and retention efforts within the service team. Risk and Quality Controls: Develop and implement risk management strategies to identify, assess, and mitigate potential risks within the messaging/chat service operations. Implement quality control measures to ensure compliance with company standards, industry regulations, and customer expectations. Qualifications: Bachelors degree or above in business or a related field. Proven experience in service management within the telecommunications industry, with a track record of achieving service excellence and driving revenue growth. Strong leadership skills with the ability to motivate and inspire teams to achieve both service and sales goals. Excellent communication and interpersonal skills, with the ability to engage effectively with clients, stakeholders, and team members. Strategic thinker with the ability to develop and execute effective service and sales strategies. Analytical mindset with the ability to interpret data to drive informed decision-making. Experience in recruitment, training, and development of service teams. Proficiency in CRM software and service management tools. Results-driven with a focus on continuous improvement and innovation. This role offers a challenging and rewarding opportunity for a dynamic leader to drive service excellence and revenue growth within our messaging/chat business. If you are passionate about delivering exceptional service and achieving sales goals, and you possess the skills and experience outlined above, we encourage you to apply.

Summary of essential job functions: The Sales Team Leader is instrumental in cultivating the sales team, fostering collaboration with stakeholders, deploying impactful sales strategies, conducting thorough analyses, and offering guidance to frontline agents to consistently surpass sales targets. Additionally, they are responsible for ensuring that reportees demonstrate high efficiency and effectiveness in performance and productivity. Minimum requirements (Education Qualification & Work Experience): Graduate with at least one year of experience in sales. Competency Requirements: [Technical & Behavioral] Ability to lead and motivate a sales team to achieve targets Skills to develop and execute sales strategies to drive growth Capability to establish and maintain strong relationships with employees and stakeholders Ability to assess team performance and implement measures to improve productivity and efficiency Strong communication skills to effectively convey sales objectives, strategies, and expectations to the team and stakeholders Aptitude to identify challenges and develop solutions to overcome them Adaptable to work effectively with teams in a dynamic environment Deep understanding of sales processes, techniques, and best practices Ability to work collaboratively with cross-functional teams to achieve sales objectives Job Responsibilities:- Lead a team of 15 - 20 advisors/executives in day to day operations Empower and support agents in acquiring and evaluating relevant information essential for their roles Facilitate timely skill and knowledge transfer among team members Identify performance-affecting factors and develop coaching/action plans for improvement Provide effective coaching, share feedback, and maintain comprehensive documentation Demonstrate excellent probing and problem-solving skills Keep both the team and management informed about potential threats or risks and provide timely solutions Conduct root cause analysis, audits, coaching sessions, and training activities Manage agent shrinkage, attrition, and productivity metrics to ensure optimal performance Address employee grievances and concerns in a timely and effective manner Complete tasks assigned by senior management within specified timelines Inspire and energize team members to maintain motivation on the floor Exhibit excellent organizational and time-management skills Possess strong people management and presentation abilities Proficient in working with MS Office tools Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Operations Manager, Voice Process Summary of essential job functions Managing the daily running of the call center. Liaising with team leaders, operatives and third parties to gather information and resolve issues Minimum requirements (Education Qualification & Work Experience) Graduate and Above Competency Requirements: [Technical & Behavioral] Analysing productivity data and optimizing staffing and production capacity Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate overall performance by gathering, analyzing and interpreting data and metrics Managing teams performance around key SLAs, both Client defined and internal defined Manage DR (ATL, Team Leaders & AM) & review individual team performance Review performance and identify factors affecting performance on key SLAs Devise action plans to improve performance, initiate BQ management Interact with KSPs supporting the program for respective deliverables Interact with the client daily to discuss performance & challenges if any Understand forecast, offered trends and ensure required staffing is planned and delivered Business reviews with clients (MBR, QBR, etc.). Identify factors impacting performance and prepare a coaching/action plan to improve the performance Job Responsibilities Handling client interactions. Managing a team of 6 - 8 team leads. Forecasting and recruitment. Forecasting the requirements of the headcount in order to achieve the forecasted chats. Making most efficient utilization of the available agents/sources for production. Analyzing the data on periodic basis and to come up with the suitable actions (both corrective and preventive). Building team spirit among the team leads and also motivating by means of personal involvement. This task of motivation can also be achieved by utilizing the available or approved budget. Managing the daily running of the call center. Liaising with team leaders, operatives and third parties to gather information and resolve issues Minimum requirements (Education Qualification & Work Experience) Graduate and Above Competency Requirements: [Technical & Behavioral] Analysing productivity data and optimizing staffing and production capacity Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate overall performance by gathering, analyzing and interpreting data and metrics Managing teams performance around key SLAs, both Client defined and internal defined Manage DR (ATL, Team Leaders & AM) & review individual team performance Review performance and identify factors affecting performance on key SLAs Devise action plans to improve performance, initiate BQ management Interact with KSPs supporting the program for respective deliverables Interact with the client daily to discuss performance & challenges if any Understand forecast, offered trends and ensure required staffing is planned and delivered Business reviews with clients (MBR, QBR, etc.). Identify factors impacting performance and prepare a coaching/action plan to improve the performance Job Responsibilities Handling client interactions. Managing a team of 6 - 8 team leads. Forecasting and recruitment. Forecasting the requirements of the headcount in order to achieve the forecasted chats. Making most efficient utilization of the available agents/sources for production. Analyzing the data on periodic basis and to come up with the suitable actions (both corrective and preventive). Building team spirit among the team leads and also motivating by means of personal involvement. This task of motivation can also be achieved by utilizing the available or approved budget.

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes. Develop strategies to improve CSAT scores through effective communication with clients. Collaborate with cross-functional teams to resolve issues related to BPO operations. Ensure compliance with industry standards and regulations in the BPO sector. Contact - Neelam HR - 9594690866

Role & responsibilities Need to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs. Required to manage (in partnership with the wider account team) multiple LoBs to deliver an outstanding Customer Experience. Manage, inspire and motivate a number of Operation Managers to ensure operational excellence, high employee engagement and service improvement is achieved. Main point of contact with the clients- Apart from meeting the client KPIs, SOM should be able to understand their key requirements and deliver it on time , should be able to foresee the opportunities and present solutions and also identify new sales opportunities Preferred candidate profile Graduate Minimum of 1-3 years as a Sr Ops Manager. Overall operations experience must be more than 10 years Demonstrates ability to influence, lead and present ideas via clear written and oral communication. Should be able to seamlessly communicate with senior leadership and clients. MS Office skills (preferably Excel and power point) and should be able to perform data analysis. Deals with the complexity of multiple lines of business and regions. Acts as the thought leader and strategist for Customer Services email and chat capabilities. If Interested in above Kindly share your updated resume to Kruthika.M@247.ai

Requirements: > Should have Travel (Air) experience preferred > Operations (SLA management , shrinkage, productivity, attrition, handling escalations, team handling experience, Should be familiar with all the operational basic calculations) > Should be a Team leader / Assistant Manager on paper > Should have handled a team of 15-25 > Excellent communication skills > International voice experience is mandatory > Graduates only > Contact center experience > should have worked on - Sabre, Amadeus,GDS > Immediate joiner preferred (15- 45 days should also work)Role & responsibilities Education UG: Any Graduate Key Skills Team Handling Travel Operations SLA Management Operations Management Amadeus GDS Sabre Galileo Airline Process Excellent Communication Skills (Should be working on all the operational calculations on their own without any support from the WFM team )Role & responsibilities Please fill these details if interested and mail them to me on candice.borges@wns.com Name- Contact Details - Company name - Designation - Notice Period- Location- Experience- Ok with rotational shifts - Qualification- WNS Ex Employee- Team span - Using WFM team for operational calculations - yes/no ?

ROLE PURPOSE & OBJECTIVE Responsible for overseeing the end-to-end management of third-party vendors executing outbound calling functions such as welcome calling and banking product cross-sell. Responsible for performance management, dialer strategy, data optimization, compliance, hiring alignment, invoice validation, and contract governance. Provide expertise in contact center operations, dialer, campaign analytics, and commercial/vendor lifecycle management. Vendor Strategy & Relationship Management Act as the central liaison for all outsourced contact center vendors supporting outbound campaigns. Define SLAs, KPIs, and contractual deliverables; ensure vendor performance meets business targets. Conduct regular vendor reviews and governance meetings to monitor progress, resolve issues, and track continuous improvement. Collaborate with Procurement, Legal, and Compliance teams on onboarding new vendors, due diligence, and vendor lifecycle management Operational Oversight Outbound Campaigns Manage and optimize day-to-day operations across welcome calling and multiple banking product cross-sell programs. Ensure achievement of key performance indicators such as contact %, sales conversion, AHT, and occupancy. Drive calling strategy across different campaigns, based on product priority, lead scoring, and customer segmentation. Align vendor capacities to business volumes, ensuring SLAs are consistently met. Dialer & Calling Strategy Management Own dialer logic and configuration (predictive, progressive, preview) to ensure high efficiency and minimal drop rate. Work with dialer teams to manage retry logic, lead recycling, list loading, and time-band strategy. Analyze dialer metrics to continuously improve campaign performance connect %, RPC (Right Party Connect), and penetration rate Data Management & Campaign Analytics Oversee lead allocation strategy and campaign data flow between internal systems and vendors. Analyze daily, weekly, and monthly campaign performance to identify improvement areas in contact rate, conversion %, and sales funnel movement. Recommend actionable strategies to improve penetration such as better call timing, prioritization models, or targeting rules. Track lead aging, disposition quality, and list utilization metrics to minimize waste and maximize ROI Hiring Alignment & Workforce Planning Align vendor hiring plans with projected campaign requirements and ensure timely resource onboarding. Review hiring profiles, support in joint interviews (where required), and validate skill readiness of vendor staff. Ensure optimal headcount planning and bench readiness at vendor end to avoid performance gaps Invoice Validation & Commercial Management Verify monthly vendor invoices against agreed output KPIs, calling volume, and performance benchmarks. Coordinate with Finance and Vendor SPOCs for timely invoice processing, deductions, and escalations. Maintain accurate documentation of commercials, volume commitments, and rate card terms Contract Management & Compliance Oversee complete vendor contract lifecycle including renewals, amendments, penalty clauses, and exit terms. Ensure 100% adherence to regulatory guidelines (TRAI, RBI, internal audits) and contractual obligations. Maintain documentation of call scripts, campaign approvals, and vendor communication trails for audit readiness.

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Job Overview: We are looking for a dynamic and results-driven Manager - Self FOS to oversee and manage field operations and sales activities in the key regions of Jaipur, Lucknow, Chandigarh, and Ahmedabad. The ideal candidate will have a solid background in FOS sales and a proven ability to lead a sales team in a high-performance environment. This role demands an individual with exceptional leadership skills, a strategic mindset, and the flexibility to travel extensively across the assigned regions. The Manager will operate at the level of a Senior Manager but will hold the title of Manager, requiring a high level of accountability and decision-making capabilities. Location: Has to look after all 4 Locations -Jaipur / Lucknow / Chandigarh / Ahmedabad Key Responsibilities: Team Management & Leadership: Lead and manage a team of field sales executives (Self -FOS) across Jaipur, Lucknow, Chandigarh, and Ahmedabad. Provide guidance, support, and motivation to ensure the team achieves sales targets and contributes to business growth. Feet on Street Sales Strategy: Utilize your experience in FOS sales to develop and execute strategies that drive on-ground sales, ensure market penetration, and maximize revenue generation in the assigned regions. Sales Execution: Monitor day-to-day sales operations, ensuring the team maintains a strong presence in the market, identifies new opportunities, and effectively closes sales in line with company goals. Aggressive Travel: Regularly travel across the four regions (Jaipur, Lucknow, Chandigarh, and Ahmedabad) to oversee field operations and manage sales. This role requires extensive travel to effectively support the team and drive Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 14+ years of sales experience, with at least 10+ year in a leadership or supervisory role. Strong leadership, coaching, and motivational skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze sales data and make strategic decisions. Proficiency in Any of dialer / Manual. Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of sales techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Senior executive-Human Resource 9069719390

Role: Operations Manager Experience: 10+ years Work location: Bangalore Looking for candidates with 10+ years of experience in operations management, with a proven track record of leading teams, driving efficiency, and achieving revenue growth. Drive strategies to consistently achieve and exceed revenue and quota targets, leveraging data and market insights. Experience in digital advertising or SaaS industries is a significant advantage. Interested candidates can share their profile with bindu@logicalhiring.com or careers@logicalhiring.com References are welcome! For other open roles, please visit - www.logicalhiring.com

Prefer experience in International Voice Process Should be working as an Sr. OM on papers for international process Well verse with operational matrix Excellent communication skills flexible working with rotational (US) shift

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR sana 7506864285

Transition with BPO Background. Proven track record (2+ years) in transition management within the BPO industry Bachelor's degree in Business Administration, Management, or a related field demonstrating successful project execution. 9120665790 Required Candidate profile Plan and manage end-to-end transition projects Optimize processes, maintain, project documentation, and reporting Deliver effective stakeholder communication BPO industry and transition frameworks

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Annu- 6397902913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR. What we are looking for Need More Than 7 Years of experience in BPO Operations Team handling, customer service, People management) Strong people management (Team Handling) experience Need more than 3 Years of team handling experience Strong verbal communication and listening skills. Demonstrates analytical skills. Demonstrates problem solving skills. Effective interpersonal skills. Demonstrates written communication skills. Promotes information sharing. Excellent collaboration and team building skills. Ability to lead/manage others. Graduate Job description: Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict. Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others, and the ability to provide guidance and support as needed. Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards. Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions. Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements. Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop their skills and abilities to achieve their desired outcomes. Support new hires and facilitate ongoing development of team skills. Team Engagement - Organizing team engagement activities to promote a positive work environment. Problem Solving - Ability to break down simple problems, identify potential solutions, and take action to resolve the issue. This skill involves critical thinking, creativity, and the ability to work well under pressure. Performance Metrics & Interpretation - Ability to interpret data and communicate findings effectively to stakeholders. Understanding of data privacy and ethical considerations. Knowledge of Key Performance Indicators (KPIs) relevant to customer service and operational efficiency. Ability to establish, monitor, and evaluate performance metrics that align with business goals. Effective Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences. Effective Presentations - The ability to create and deliver a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact and demonstrating confidence.

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries. Job Responsibility: IGT Solutions is looking for a Head - Airline Operations to lead Digital Contact Centre Operations with experience of managing site level operations end to end. The position is responsible for the overall leadership of the Customer Operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership. 12+ years of experience in Customer Operations, Contact Center Operations, BPO Operations (Travel or Airline preferred) Knowledge/experience in NPS, CST Should have deep knowledge and understanding of the BPO/Contact Centre operations, Competition & Market trends in BPO industry Must have managed 500+ FTE across Voice, Chat, Back-office and other Omni channel BPO customer operations Experience in P&L management preferred with understanding of budgeting, financial planning, project and site level financials at Gross, Operations and EBITDA margins Lean Six Sigma Green Belt / black belt trained / certified (preferred) Accountable and responsible for Present reviews to the Client on monthly basis. Generate additional process insights, capture end customer voice and share with client Drive Entire Operations through Leading and assigning team responsible for delivery. Education Bachelors Degree from a recognized university with MBA/Masters Degree (preferred) Should be willing to work in a BKK working hours Proven ability to build, manage and foster a team-oriented environment. Have an ability to understand Staffing adherence and Schedule Adherence Proven ability to work creatively and analytically in a problem-solving environment. Excellent communication (written and verbal) and interpersonal skills. Primary Job Responsibilities: You will be responsible to oversee and direct site management and operational leadership for global travel business account. You will be responsible for all aspects of operations including: analyzing workflow to identify inefficiencies, developing policies to improve the process, implementing change, and tracking progress. Meet & Exceed all BPO metrics like AHT, Productivity, Staffing Adherence, NPS and CSAT across all channels (voice and non-voice) Deliver 100% to the client set contractual goals of service delivery and meet/exceed the financial and operational goals set by the organization Create and present business reviews to the Client and internal leadership on weekly / monthly basis. Generate additional process insights, RCAs and Action Plans to improve customer experience. Designing and presenting all Performance Reviews to the client and the company Leadership Team. Responsible for profitability of the current program. Manage people and develop a cohesive culture of respect, trust, integrity, recognition and team work. Ability to plan actions and control attrition within the required thresholds and lead by example in setting the right persona of a true people leader Proven experience in operational process management, change management and administrative leadership roles As a site leader you are expected to assume leadership responsibilities for an entire site level business end to end and provide local leadership support towards HR, Admin, WFM, Quality, Training and Operations. In depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, WFM, Training, Quality, Resourcing, Customer Service, Sales etc.) Partner with clients and internal leadership teams in developing procedures, and ensuring the team follows all established policies Work with leadership to set KPIs and KRAs for all verticals at site level, and provide regular, actionable feedback Devise solutions and strategies for improving performance & critical metrics like Follow Up%/ NPS/DSAT/Productivity/CCR/AHT and Operational Hygiene Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities. Provide additional support for achieving key performance and productivity goals. Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross functional teams is a must. Responsible for a wide spectrum of Operations and P&L responsibilities, must be able to multi task across multiple business operations with proficiency. Prepare and conduct effective and timely weekly, monthly & Quarterly Business Reviews Responsible for all aspects of operations which include but not limited to meeting key performance metrics, managing staffing, provide and maintain excellent customer experiences scores, ensure effective coverage and training of operations staff; deliver excellent client services, and meet desired business KPIs Work closely with Internal controls and finance teams to develop and maintain annual budget and monthly / quarterly P&L forecasts Drive Continuous improvements and innovations to enhance quality, CSAT Optimizing spend for LOBs, prepare medium-term plan, annual budgets and activity plan consistent with the agreed strategies with Unit and organizational goa Collaborate with Sales/Account Management/ Presales teams to grow the business & coordinate for customer site visits End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clients Positioning IGT Solutions & Services as a major player in the customer services segment to become a partner of choice for related companies in BPO services Meet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice Business Personal Style Enablers: Ability to motivate and inspire teams and be a natural leader Innovative and able to foresee market trends and conditions Excellent people manager, open to direction and a collaborative work style and commitment to get the job done Persuasive with details and facts Confident, flexible with the ability to work in a fast paced and changing environment Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. Manage people by effectively and efficiently involving all resources to meet the organizational goals and by championing work-life balance, retention and career progression/development Build and sustain relationships with key people in the Customer Environment, Extrovert with a blend of sales mind set. Contact Person Lipi Jhingran Email id Lipi.Jhingran@igtsolutions,com It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Send resume: Raveena@wissenpro.com Call: 70320 46318 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Opportunity to work as "OPERATIONS MANAGER for NOIDA Location. Salary : 15 LP to 20 LPA 5 days Any shift Exp. of handling 70-100+ Ftes NOTE: Must have 2 yrs. exp as an Ops Manager on paper. Must have exp. from any MNC from any Non-Voice process. Required Candidate profile • Performance feedback session to agents. • Primary focus on CPM/SLA. • One to one relation building. • Analyze various reports including process dashboards & team performance reports. 9335906101

Hiring: Team Lead – Customer Support Experience: 4+ years in International BPO (Chat & Voice) Must: On-paper Team Lead experience Location: Bangalore | WFO | Australian Shifts Education: Any Graduate CTC: Up to 9 LPA Contact - Radhika 8529474615

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, Andheri, Thane, Vashi for first bucket Collections and Customer service (Voice) Process and Email/Chat Process. Wfh also available CALL OR WhatsApp KABIR 8779897221 Candidates having an excellent command over English and willing to work for US/UK Shift* shall apply. Candidates already working in International call Centers should expect an excellent salary hike when they apply for this posting. Fresher's can apply. PAN INDIA RECRUITMENT FOR ALL THE TOP BPO MNC's GET YOUR DREAM JOB HERE BEST SALARY ASSURANCE IN THE INDUSTRY NO CHARGES EXTENSIVE BRIEFING & DOCUMENTATION SUPPORT PROVIDED Candidates need to possess good English communication skills. FIXED SHIFT - WEEKENDS OFF - SAL UPTO 60K AMAZING INCENTIVES TRANSPORT PICK/DROP FACILITIES GROWTH OPPORTUNITIES Minimum qualification needed is 10th Pass (SSC) 6 months exp. Just give one simple Round of Interview and get your offer letter in Hand. If you want to book your interview immediately then call us now at CaLL Kabir 8779897221 Note: - We do not charge any fees at any stage of the recruitment process. If this profile doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in CALL CENTER. Regards, KABIR 8779897221

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