408 Bpo Operations Jobs - Page 13

Desired Profile 7-10 years of overall post qualification experience in BPO/ITES sector, out of which at least 2 years should have been in Insurance Domain At least 2-5 years experience as a Team leader in the BPO/ITES sector Should have led and managed a team of 30+ direct reportees Must have excellent verbal and written communication skills Should have ability to read and decipher operational metrics Should have strong supervisory skills Should be structured, organized, and have ability to work in a dynamic fast-paced environment • Prior experience handling new client/process transitions is a plus Should be comfortable working in night shifts (US Shift) Roles and Responsibilities PEOPLE Managing availability on floor and ensuring that everyone adheres to their schedules Managing Team Performance Productivity, Quality, Efficiency, Shrinkage & Attrition Training and development of team members by conducting team huddles, coaching sessions, and recognising areas for improvement Setting clear goals and performance targets for all team members, aligned with overall company objectives and process requirements Scheduling and organizing shift patterns for team members to ensure adequate rotation and proper staffing to meet SLAs Create an inspiring team environment with an open communication culture PROCESS Managing day-to-day planning and operations of the team Ensuring that every team member delivers per defined client Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs) Reviewing processes and making recommendations for improvement in overall performance / CSAT; this includes ideas for continuous improvement Identifying additional training needs and bridging process gaps Providing floor support and handling escalations CLIENT Enabling team to deliver a superior customer experience Leading & participating in weekly/monthly client meetings to build and maintain cordial relationships with all client stakeholders Identifying farming opportunities to ensure sustained growth of existing contracts o Planning, coordinating, and delivering new client transitions seamlessly

Experience in Property and Casualty Insurance With 6-8 years of experience. He / She should be currently working as a Team Lead handling a team of 15 to 20. Handle clients call, reports and quality delivery Transition of account and process

Job Title: Client Operations & Billing Manager Role & responsibilities Handle incoming client calls and provide appropriate responses or escalation. Provide basic customer support and query resolution. Create and manage support tickets. Create, assign, and monitor tasks in CRM . Prepare invoices, quotations, and payment reminders. Follow up for payments and update billing records. Coordinate with staff to track the progress of assigned tasks and tickets. Generate weekly reports on employee task/ticket performance. Key Skills Client Relationship Management CRM MS Excel Billing Collection Task Management Escalation Handling Communication Skills (English, Telugu, Hindi) Team Coordination Proactive Execution

Candidate should be working as a Manager OR Deputy Manager on papers in an International Voice process. Work Location - Hyderabad / Kolkata / Mumbai Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

We are looking for an experienced Assistant Manager to lead a team in the Chat/Back Office division focused on Property & Casualty (P&C) Insurance operations. This role involves managing a team of 15-25 members, handling day-to-day operations, liaising with clients, and ensuring high service quality. Your Future Employer - A leading global business services provider offering solutions in insurance operations with a dynamic work culture, a focus on employee well-being, and opportunities for professional advancement. Responsibilities - Oversee daily operations and manage performance metrics, KPIs, absenteeism, and attrition Handle client communications and escalations, ensuring SLA adherence Lead team reviews, support staff development, and foster a collaborative environment Participate in performance feedback, reporting, and operational enhancements Work in 24x7 environments, split shifts, and rotational rosters Requirements - Graduation in any discipline (mandatory) 3+ years of experience in General Insurance or Chat Processes 1+ year in an operational leadership role managing at least 10 team members Proficiency in MS Excel, Word, Outlook, and Access Strong communication, leadership, and interpersonal skills What is in it for you - Join a fast-paced environment that values innovation and efficiency Work with a supportive leadership team focused on your professional growth Opportunity to impact global insurance operations and drive meaningful outcomes Reach us: If you think this role aligns with your career goals, kindly email your CV to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords - Crescendo Global, Jobs in Pune, Assistant Manager Operations Jobs, Insurance Operations Jobs, General Insurance Jobs, Chat Process Jobs, P&C Insurance Jobs, Team Handling Jobs, Customer Service Operations Jobs, SLA Management Jobs, US Process, US Insurance

KARMA STAFF DEHRADUN JOB DESCRIPTION Job Title: General Manager Job Location: Dehradun Job Type: Full-Time Salary: Rs 60-80K/month with an opportunity to earn a monthly bonus Job Description : Karma Staff is a leading provider of staffing solutions in Dehradun, dedicated to delivering exceptional service to our clients in the USA. It is an initiative to educate and train people, and then provide jobs that are both personally fulfilling and professionally rewarding with a goal to uplift the community. We pride ourselves on our commitment to excellence and our ability to meet the unique needs of our clients. We are seeking an experienced and dynamic General Manager to lead our BPO/KPO operations. The ideal candidate will be responsible for overseeing daily operations, managing client relationships, ensuring financial performance, and driving strategic initiatives to achieve business goals. The General Manager will also take direct reports from the onboarding team, retention team, client services, recruitment, sales team, and booking. Key Responsibilities : Operational Management : Oversee daily operations to ensure efficiency and effectiveness. Manage resources and streamline processes. Ensure compliance with industry standards and regulations. Client Relationship Management : Build and maintain strong relationships with clients. Understand client needs and ensure service delivery meets expectations. Address client issues and concerns promptly. Financial Management : Manage budgets and control costs. Ensure financial targets are met. Conduct financial planning, analysis, and reporting. Oversee profit and loss management to ensure the financial health of the organization. Team Leadership : Lead and motivate a diverse team. Handle recruitment, training, and performance management. Foster a positive work environment. Take direct reports from the onboarding team, retention team, client services, recruitment, sales team, and booking. Strategic Planning : Develop and implement business strategies to drive growth. Conduct market analysis and identify opportunities for expansion. Set long-term goals and objectives. Quality Assurance : Ensure high standards of service quality. Implement quality control measures and conduct regular audits. Continuously improve processes. Risk Management : Identify and mitigate business risks. Develop risk management plans. Ensure compliance with legal and regulatory requirements. Customer Satisfaction : Deliver exceptional service to ensure high levels of customer satisfaction. Address customer feedback effectively. Qualifications : Master's degree preferred in any discipline, but a Bachelor's degree is mandatory. Proven experience in a senior management role within a BPO/KPO environment. Minimum of 3 to 5 years of Process Manager experience. Strong leadership and team management skills. Excellent client relationship management abilities. Strong organizational and multitasking skills with attention to detail. Proficiency in MS Office and other relevant software. Strong people skills and negotiation skills when required. Solid financial acumen and budget management experience. Strategic thinker with strong analytical skills. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Compensation/ Benefits: Competitive salary and benefits package, with a starting monthly salary of 60k to 80k Opportunity to earn a monthly bonus Training provided with a stipend Opportunity to work with a dynamic and growing team Professional development and growth opportunities If you meet these qualifications and are interested in this position, please send your CV today Contact details: [HIDDEN TEXT] Job Type: Full-time Pay: ?60,000.00 - ?80,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Night shift Rotational shift US shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: Worked as Operations Manager:3- 5 years (Required) Customer service or client servicing: 3 years (Required) International / US voice process: 3 years (Required) Language: English (Required) Work Location: In person

Resolving customer queries over voice Salary upto 5LPA Fresher & Experience both welcome Graduate/Under Graduate Work From Office Only 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Annu- 6397902913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

The Team Lead/Sr Team Lead is responsible for ensuring adherence to SLA,s & managing the overall workflow within the team. Will handle all team-related issues, including people management, conflict resolution & administrative tasks. Required Candidate profile Min 2 yrs exp as a TL in domestic voice process. Min of 5 yrs of exp in domestic Voice Program from BPO. Exp in Analyzing systems & procedures to identify areas for improvement & optimize efficiency.

Job description INTERNATIONAL BPO :: VOICE PROCESS / CHAT PROCESS :: CUSTOMER SERVICE Profile -CCE & Tele sales 14k -35k Required Candidate profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and benefits Good Incentive and Cab Facility

Operations Manager - Service Delivery Location : Hyderabad Company Description Sutherland is seeking a goal-oriented and strategic-thinking person to join us as a Manager - Service Delivery. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description Lead Contact Centre Operations India with the best services & as per customer satisfaction (> 100 headcount) To empower, develop and inspire our operational service team to deliver the best customer experience at a consistently high level. To identify and prioritize productivity opportunities (areas for automation) in order to reduce repetitive administrative tasks and drive ability to grow the business. To identify and prioritize ways to improve our service where interaction with our customers is a needed. Skilled at knowing how to set and track performance, encompassing key service and productivity indicators. Co-ordinate with multiple stakeholders along with support team in the best interest of the business and drive it smoothly. To identify the key requirements of the programs and ensure, it is fulfilled by addressing the same with the client and within the organization. To lead the development Process/ SOP's, identifying what is required to build a scalable and efficient process for the program. To collaborate with the product and technology team to build the specifications of what is required. Drive the financials smoothly for the program, ensuring all ratios are achieved Identify Business Development opportunities across the program, build solutions framework to address these opportunities with the client and in the organization. Qualifications Postgraduate / Graduate with 8+ yrs. experience into BPO industry, handling multiple clients and GEO's. Deep understanding of business processes and an offshore business environment. Proven client management and team handling skills Ability to handle high pressure situations and multi-task Analytical mindset - ability to understand customer requirements in a service industry and provide appropriate solution Co-ordination and Program Management skills to interface with various stakeholders Excellent communication skills Strong Domain Expertise in (particular) industry (Optional)

Job Role: Associate Manager Location: Hyderabad Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 5-7 years with hands in international voice process. Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Rotational shifts

Responsible for business acquisition targets for existing centers as well as for new markets and verticals. Identify potential client companies and RFP in target sectors. Familiarity with LinkedIn Sales Navigator and good CRM will be an advantage. Required Candidate profile Good experience in Business Development We need folks from a BPO background with strong expertise in Business Development For the BD profile, we can consider candidates with a max age of 36 years

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary. Conducts calibration session with Operation Team Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience Analyst (CEA) Excellent communication in English. Should be willing to work in shifting schedules Excellent written and oral communication Excellent problem-solving and analytics skills Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision. Excel & G-Sheet knowledge (Desirable) Excellent verbal and written communication Must have ability to work under pressure Perks and Benefits Salary Range: Upto 5.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them. Collect and analyze data to assess the impact of training programs on team members performance. Communication and Collaboration: Work closely with subject matter experts to ensure content accuracy and relevance. Foster a culture of continuous learning and development within the organization. Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions Stay updated with the latest instructional technologies and tools Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 1+ years of experience as Process Trainer Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 4.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Role & Responsibilities Oversee the onboarding of agents ensuring required system access for training and training room set up Design and develop comprehensive training programs for Operations product training and refresher courses Deliver engaging and effective training sessions on products and system to new and existing agents, utilizing various methodologies and technologies Support the transitions from classroom to on-the job training and then to the operations floor by giving feedback and developing action plans to enhance an agent's performance when necessary Assess agent post-training knowledge retention and performance during nesting to identify and address gaps through targeted coaching/ training Monitor attendance and performance of a group of agents during training recommending their transition to production or termination Take operations calls for the required hours to stay up to date and support complex customer issues/ escalations Support the onboarding and development of less experienced members of the team Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 3+ years of experience in sales or upsell training Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 5.00 LPA - 8.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Key Responsibilities: 1. Team Leadership and Development: - Lead, mentor, and manage a diverse operations team to achieve performance goals. - Foster a collaborative and high-performing work culture. - Conduct regular performance reviews and provide constructive feedback. 2. Client Interaction and Relationship Management - Serve as the primary point of contact for key clients, ensuring their needs are met with high-quality service. - Build and maintain strong client relationships, understanding their business objectives and ensuring alignment with our services. - Address client concerns promptly and implement solutions to enhance satisfaction. 3. Operational Efficiency: - Oversee day-to-day operations to ensure efficiency and effectiveness in service delivery. - Implement process improvements to enhance productivity and reduce operational costs. - Monitor key operational metrics and prepare reports for senior management. 4. Customer Success and Satisfaction: - Develop strategies to improve customer satisfaction and loyalty. - Work closely with the customer support team to address customer inquiries and resolve issues. - Analyze customer feedback to identify areas for improvement and implement corrective actions. 5. Compliance and Quality Assurance - Ensure all operations comply with industry regulations and company standards. - Maintain high standards of quality control across all operational processes. Qualifications Experience: 5+ years in operations management,. Skills: - Strong leadership and team management skills. - Expertise in pricing strategies and financial analysis. - Excellent communication and interpersonal skills. - Proven ability to manage client relationships and deliver exceptional customer service. - Strong problem-solving and decision-making abilities.

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can apply for HR call Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Muskan- 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Ritika- 8619210763 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

We are seeking a highly experienced and results-oriented Operations Manager Chat Support to lead and enhance our BPO chat support operations. should be able to deliver actionable insights to improve service excellence. Provident fund

Experience in BPO Industry- Travel process - International Voice only Customer service - Travel (GDS & Amadeus ) Customer service - Hospitality/ Hotel process/ Travel 5.5 days working- Rotational shift and off

Hiring for Leading MNC. Loan Operations Good spoken english Salary upto 43k in hand BBA / B.com / MBA 5 days working Both sides cab Work from office Rotational shifts and offs. Call or whatsapp irtiza @ 97960 00904

Hiring for multiple positions. Team Leader - Upto 10 LPA Quality Analyst - Upto 14 LPA Manager - Upto 22 LPA US Voice Process 5 days working 1 Side cab we need immediate joiners only who are not working. Call or Whatsapp Sama @ 97960 00905

Position : Call Center Manager Department : Customer Support Company : Astral Adhesives Location : Ahmedabad Experience Required : 5-8 years in call center operations, with team handling experience Team Size : 40-50 Agents About the Role: Astral Adhesives is seeking a dynamic and experienced Call Center Manager to lead a team of 40-50 agents handling inbound and outbound customer communications . The ideal candidate will have hands-on expertise in dialer management, call center analytics, and MIS reporting , with advanced proficiency in Excel and team leadership skills. Key Responsibilities: Call Center Operations: Lead day-to-day operations of the call center , ensuring productivity, quality, and service standards. Manage inbound, outbound, and blended calling campaigns for product support, order follow-ups, and distributor communication. Monitor real-time queue performance and workforce allocation. Dialer & Technology Management: Manage predictive/auto/manual dialers , including setup, configuration, and campaign performance tracking. Coordinate with IT and software vendors to resolve dialer-related issues and ensure uptime. Team Management: Supervise and guide a team of 4050 agents and team leads. Conduct training, performance reviews, and implement KPI-driven performance management. MIS & Reporting: Create and maintain daily/weekly/monthly performance reports using advanced Excel tools (VLOOKUP, Pivot Tables, Dashboards) . Analyze call trends, agent productivity, and conversion ratios to recommend improvements. Customer Service & Coordination: Act as an escalation point for key customer or distributor issues. Coordinate with internal departments (sales, logistics, finance) for seamless query resolution. Key Skills & Competencies: Strong command over dialer systems. Advanced knowledge of MS Excel and MIS reporting Proven experience in large team management and performance optimization Excellent communication, analytical, and leadership skills Exposure to adhesives, FMCG, or B2B consumer product domains is a plus Qualifications: Graduate in any discipline 5-8 years of experience in call center management, including dialer and MIS handling Experience in managing large customer or distributor-facing calling teams Apply Now: Send your updated resume to ramesh.chaudhary@astralltd.com or WhatsApp on 8353912032

Resolving customer query over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Charu- 8905003369 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility