408 Bpo Operations Jobs - Page 16

assisting the manager with various tasks, including supervising staff, managing operations, and ensuring customer satisfaction, while also contributing to the overall success of the business. Rohit - 7707006652

Roles and Responsibilities Manage day-to-day operations of the center, ensuring smooth functioning and meeting performance targets. Oversee team management, including recruitment, training, development, and succession planning. Develop and implement strategies to improve customer satisfaction, employee engagement, and operational efficiency. Collaborate with stakeholders to resolve issues related to client relationships, process improvements, and resource allocation. Ensure compliance with company policies, procedures, and regulatory requirements. Desired Candidate Profile 10-15 years of experience in BPO Operations or similar industry. Proven track record in managing teams effectively for P&L responsibility. Strong people management skills with ability to develop high-performing teams. Excellent communication skills for effective stakeholder management (clients & internal). Ability to analyze data to drive business decisions.

Job description Role CRM Associate/Manager CRM Associate will work in the CRM team with focus on sales efforts at Housewise. He/she will be a key member of the CRM team at Housewise and will own responsibility for onboarding properties. The ideal candidate should have a track record as an individual contributor and as a manager. Responsibilities- Should be able to handle inbound traffic through voice, website, emails. Should manage the funnel by way of nurturing old prospects and leads. Utilizes probing to identify, evaluate, and articulate the value proposition associated with Housewise. Work towards monthly goals on onboarding properties. Drive high quality customer onboarding journey by way of process, technology. Be able to work with other team members of the CRM team as well as other teams like Operations, Accounts. Identify new opportunities with existing customers. Work with channel partners to nurture leads as well as provide timely updates. Given dynamic nature of the company, high degree of ownership is not just desirable but required. Be able to research and/or learn new marketing tools and techniques Qualifications & Skills Desired: Desirable but not mandatory - experience of any old or new CRM system. Should be very strong on processes Should be able to work as individual contributor as well as leader of people. Should be comfortable in changing roles as required. 1-8 years of professional experience in any industry roles with proven credentials. Extremely customer obsessed leader. Everything accrues to earning and keeping customer trust. Proven ability to work cross-functionally. Must be a team player. Strong Customer Relationship Management skills. Since Housewise is an ambitious startup, candidate is expected to be able to work hard and smart. Job Location : Work from home Perks and Benefits Salary:- 15k - 20k per month (plus Incentives)

We are actively hiring for Operations Manager !!!! Location- Malad , Mumbai Shift - Rotational Shifts (including night shifts - 5 days working with 2 rotational weekoffs) HSC/ Grad both can apply Roles and responsibilities- 1. Oversees daily operations : Manages the inbound customer service team, ensuring smooth operations and excellent customer experience. 2. Team management : Leads, motivates, and develops a team of customer service representatives. 3. Performance monitoring: Tracks key performance indicators (KPIs) such as first-call resolution, customer satisfaction, and average handling time. 4. Process improvement : Identifies areas for improvement and implements changes to enhance efficiency and customer experience. 5. Client relationship management .: Maintains strong relationships with clients, ensuring their needs are met and expectations exceeded. Interested candidates can connect with- Simran Rana- 9137514621

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 19000 Call Hr zeba 7304275215 Nuha 9987394215

Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Graduate/Undergraduate Work From Office Only 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp HR Devanshu- 9509437308 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

We are hiring for Relationship Manager, must have Graduate good communication skills in english read or Write, Speak Age limit 18-30 Only Graduation Score should be abv 50%

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR bushra 7666450996

We are looking for Freshers to work for chat support profile Freshers and Experience both can apply Easy selection, Walk-in Interview, food delivery app process rotational shift timing Salary up to 19000 Call Hr zeba 7304275215 farah 9372154643

Role & responsibilities Position: MIS & RTM Sr Executive -WFM Job Type: Full Time Location: Gurgaon Starting Date: Immediate Key Responsibilities Mentor Team Members and guide them to achieve RTM efficiency. Analyze the day to day process health and report deviations to F&S for immediate action. Seat Utilization. Prepare daily/weekly/monthly reports and dashboards. Analyze the reports and inform stakeholders about corrective actions. Clarify key metrics like SL/Abandon/AHT/ASA/Occupancy/Utilization to Ops/Team members as and when required. Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting. Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources. Work with training and operations to coordinate multi-skill training for existing agents. Oversee short-term workload forecasting. Oversee proactive scheduling of discretionary activities such as training, meetings & Overtime. Oversee intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements. Responsible for maximizing efficiency and occupancy while meeting service objectives. Oversee analysis and reporting of employee performance including schedule adherence. Recognizes and recommends operational and support improvements. Perform other duties and assignments as directed. Preferred candidate profile Minimum 2 year experience on Avaya/Nortel/ Any other ACD on reporting. Minimum 2 year experience on Erlang C, IEX, Blue Pumpkin, Aspect. Knowledge of Advanced Excel/VB/Macro. Understanding of BPO operations in terms Telecom/Sales/Tech Support. Thorough understanding of ACD/Raw dump/Avaya CMS. Ability to perform with minimal supervision. Ability to do multi-tasking. Willing to upgrade oneself when required Should be open to rotational shift. Interested candidate can DM or contact at 8851949919 or email at naincy.malik@nirvasa.com

Please note that we're hiring for Team Leader role in US Mortgage/ US P&C Insurance OR US Healthcare domain (only need candidates with on-paper team handling experience, not looking for individual contributors) Hiring for - Leading IT Client Role - Team Leader Operations- US Mortgage/ US P&C Insurance/ US Healthcare Work Location - Noida Offered Salary- 30%-35% hike on current fixed CTC Shift - Rotational shift 24x7 | 5 days working with Saturday-Sunday fixed offs Mandatory skills- -Experience of process related operations in US Mortgage/ US Property and Casualty Insurance OR US Healthcare domain. -Knowledge of attrition and NPS -SOP Creation -Validation and Indexation -Legal Documentation -Team Handling experience (on papers)

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required Minimum Qualification : Any Graduate with the minimum of 6 years of experience in leading WFM Team BPO. Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Operations Manager International BPO 10-12 Yrs Bpo exp Upto 18 LPA 3 yrs on ppr as Ops manager + 100 team size Gurgaon 0-30 days Vaishnavi.imagintors@gmail.com +91 95601 36938

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR bushra 7666450996

Roles and responsibilities: Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team • Expected to represent WBR/MBR with clients/operations Keeps Operational costs to a minimum and ensures revenue targets are met Responsible for ensuring occupancy & utilization is at optimum level Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success Administers separation cases to HR in case advisors are not meeting performance metric consistently and arranging backfills on a timely basis • Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task

Opportunity to work as "OPERATIONS MANAGER for NOIDA Location. Salary : 18 LP to 20 LPA 5 days Any shift WFO Only face to face NOTE: Must have 2 yrs. exp as an Ops Manager on paper. Must have exp. from any MNC from any Non-Voice process. Required Candidate profile • Performance feedback session to agents. • Primary focus on CPM/SLA. • One to one relation building. • Analyze various reports including process dashboards & team performance reports. 9335906101

Resolving customer queries over voice Salary upto 5LPA Fresher & Experience both welcome Graduate/Under Graduate Work From Office Only 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Alok- 8448755913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can call/WhatsApp HR Devanshu- 8824713220 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Responsibilities: * Collaborate with cross-functional teams * Meet KPIs & revenue targets * Ensure customer satisfaction * Lead call center operations & management * Oversee BPO processes

Dear , We are delighted to inform you that your profile has been shortlisted for an interview with Amazon for Virtual Customer Service Associate (International Voice) – for UP/TL/CCU Location. Company Profile: Amazon Development Centre (India) Pvt. Ltd. Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Below are some important details that will help you understand our interview process better : Exp – 0-5 years (Fresher’s can also apply) Role: Customer Service Associate- VCS – International Voice (Work from home for specific region candidates) Location: UP / Delhi NCR Salary offered – Competitive fixed pay + Other allowances Education : 12th Pass mandatory Additional Benefits Offered Excluding the package : Sodexo Meal Card - INR 1100/month, Internet Allowance – INR 1250/month, Night Shift Allowance – INR 150/shift Job Type: WFH Eligibility criteria : Candidate must be located in Tier A cities of UP / Delhi NCR Comfortable with Night shifts Should have exceptionally good Communication Skills in English Pursuing graduation as fulltime student is not eligible . Steps to complete the assessment: Step1: Kindy “Click” on the following link to apply in your respective job location and complete your initial registration: https://tinyurl.com/amzvcshiring Step 2: Once completed with Registration, Click on take Assessment. Step 3: Kindly allow pop-up on your browser setting. Please note, use Laptop/Desktop enabled with Webcam and Microphone to attempt the assessment and kindly complete the assessment in one sitting without any break. Do not close the assessment window and do not click on the tab “STOP Proctoring” before you complete the assessment. Step 4: Please follow the interview process flow, also refer the interview instructions and system specifications before you start the assessment: a) Cultural Assessment b) Versant Written Test c) Customer Conversations Constructed Response Assessment d) Virtual Job Tryout Amazon interview support (Only for technical issues and query): Call us on +91 9016406406 for technical support if there is any problem in your assessment. Disclaimer : Please ignore this mail if this email is irrelevant or does not suite your candidature or already attended interview in the last 6 Months. Warm Regards, Naukri e-Hire

Operations Manager role Min 5+yrs as a Ops Mgr with 10 to 12+yrs overall exp (only from international bpo) Voice Customer Service Process only Budget upto 18 lpa Call on 7042331616 or drop cv on supreet.imaginators@gmail.com

Job Title: Manager Operations (Education Process BPO) Location: Noida, Sec 2 Experience: 810 years (with relevant experience in handling education-related BPO processes) Employment Type: Full-Time Working Mode: 5.5 Days, work from office Job Summary: We are looking for an experienced and results-driven Operations Manager to lead and manage education-related BPO processes. The ideal candidate will have a strong background in education sector support services (such as admissions, student support, e-learning, assessments, or back-office education services), with proven leadership in delivering quality service, managing large teams, and ensuring compliance with SLAs. Key Responsibilities: Manage day-to-day operations for education process accounts, ensuring delivery of high-quality service and adherence to client SLAs. Oversee workforce planning, scheduling, and resource allocation to meet business targets and seasonal demand. Monitor process performance, analyze data trends, and implement process improvements for efficiency and quality. Serve as the primary point of contact for client interactions, reporting, and issue resolution. Ensure compliance with data privacy, academic integrity, and industry standards. Work closely with quality, training, and technology teams to support process enhancements and upskilling of team members. Manage and mentor team leaders and agents to maintain a positive and high-performance work culture. Handle escalations, risk management, and ensure prompt resolution of client or student concerns. Drive automation and digital adoption in line with the client’s education technology platforms. Key Requirements: Minimum 6 years of experience in BPO operations, with at least 3 years in managing education-related processes. Familiarity with education domain workflows such as student enrollment, academic support, exam coordination, digital learning support, or education customer service. Strong team management, client handling, and problem-solving skills. Proficient in performance management tools, reporting, and operational metrics. Experience working with CRM and learning management systems (LMS) is a plus. Educational Qualifications: Bachelor’s degree in any discipline (education or business-related fields preferred). MBA is an advantage. Personal Attributes: Detail-oriented and highly organized. Strong communication and interpersonal skills. Process-driven with a continuous improvement mindset. Regards Sangeeta

Job Opportunity: Manager - Operations Location: Global On-site Options Available)IGT Solutions is seeking a highly skilled and experienced Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 10-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on swapnil.gupta@igtsolutions.com- 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Fresher/ Experience in BPO Industry at least 6 months- Customer service Customer service operations - International Voice/ Chat 24/7 set up- 5.5 days working Rotational shift/ weekly off- WFO

Role & responsibilities - Oversee and manage the global billing process for the GBS IT - Prepare and present detailed financial reports to the Finance department - Communicate project financial status, forecasts, and issues to stakeholde rs - Preferred candidate profile Strong analytical and financial skills with the ability to interpret complex data. Proficiency in financial software and tools (e.g., ERP systems, Excel). Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities simultaneously. Experience in coordinating training programs is highly desirable.