408 Bpo Operations Jobs - Page 15

Role: Team Lead Operations (International Voice Process) Location: Bangalore CTC: Up to 6.4 LPA Immediate joiners Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Requirements: 4-5+ years of International BPO experience, with at least 1 year in team lead role (on paper). Strong communication and interpersonal skills. Flexible to work in shifts.

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Mahak- 9997702208 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Job Description: Assistant Manager Report to : Operations manager Department: Service Delivery Unit Location: Bangalore, India Contact Scope: Mentioned Below [ WE ONLY CONSIDER ASSISTANT MANAGER PROFILES AND NOT TEAM LEADERS, THOSE WHO HAVE TAKEN THE INTERVIEW THEY SHALL COMPLETE THE COOLING PERIOD OF ONE YEAR ] [ MINIMUM 8 YEARS OF EXPERIENCE AND SHOULD WORK AS ASSISTANT MANAGER FOR ATLEAST ONE YEAR ] Roles and responsibilities: Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Managing finances and budget. You will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. You will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; Identify and lead the department, division or company level projects to realize corporate goals and strategies. Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Internal Contacts: Team members within the client team, Supervisor External Contacts: Client contacts Minimum Qualifications: Education Background: Major N/A, Degree Bachelor, Licenses/Certificates N/A Working Experience: Minimum 8 years experience, 3 years management experience Some of the mandatory skill sets required: Operations / Process / Transition Management Client Focus Coaching and Training SOP Creation and management Quality - Auditing, Planning, Target Setting Interpersonal Communication Capacity Planning Employee Retention Team Performance Shift Timings: Regular Shift: 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift: 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: HR Karthik - 9008042208 Email ID - Karthik_Venkat@resourcepro.in Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India

BPO Training Manager -Chandigarh MUST HAVE EXCELLENT LEADERSHIP AND PRESENTATION SKILLS MUST HAVE 12 YEARS OVERALL AND 6+ TRAINING DOMAIN EXPERIENCE MUST BE FINE WORKING IN ROTATIONAL SHIFTS GRADUATION IS MUST SALARY UPTO 14 LPA

Cogito is currently working on Artificial Intelligence applications in Annotation work and is looking to engage with candidates to participate in ongoing projects. Total Openings: 70 Work Type: Back Office Designation: Data Annotator/Back Office Executive Gender: Male/Female CTC: DAY: Rs, 13,900 Per Month NIGHT: Rs, 15,900 Per Month Extra Benefit: Yearly bonus Location: Sector 2, Noida NOTE: Freshers are eligible. Direct Walk in Interview dates: 22nd-26th May'25 Interview Time: 9:00 am to 5:00 pm Interview Venue - Cogito, A-83, Sector 2 Noida Contact HR Department ----- Regards Team HR

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Jyoti- 9214555567 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Roles & Responsibilities: Provide transaction processing support to clients. Perform a variety of transactions ranging from data entry, updating records, clear data flow exceptions and data management. This discipline requires the Processors executing the transactions to operate within the set of guidelines and apply ""directional"" decision making. They are expected to efficiently pull out/verify/update information and close transactions in prescribed formats on the internal systems. They are expected to gain more knowledge once they start to handle different scenarios. They typically go through process training prior to production. Role holders have limited authority to apply independent judgement, conform to procedure and taken specific action limited to the transaction. Competencies Required Ability to learn the relevant process as per the specified plan & undergo future cross trainings as per the business requirement. Possess basic communication skills written & oral. Demonstrate working knowledge on MS Office applications. Analytical skills & Logical reasoning. Basic keyboard skills Ability to work in a team – be a team player. Be result oriented and quality conscious. Have a customer centric approach. Regards, Lenin lenin.nd@atos.net

1. You need to caters all the inquires that are received through social media. 2. send quotation to relevant customers. 3. send mails to internal departments.

Email your resume to: Swathi@wissenpro.com Key Qualifications: Extensive experience in quality management Graduate-level education Proficiency in creating and utilizing advanced Excel dashboards and 7 QC tools Strong analytical, communication, and presentation skills Hands-on expertise in Google Suite and MIS/reporting Proven track record in leading support teams, driving analysis, and proposing process enhancements Strategic project management encompassing planning, coordination, estimation, reporting, and execution Collaborative approach in integrating with diverse teams and stakeholders for project success Expertise in identifying efficiency initiatives, workflow improvements, and strategic enhancements Proficient in preparing executive-level presentations and detailed project requirement documents

Email your resumes: Khushi : | Khushi@wissenpro.com Raveena : Raveena@wissenpro.com Apply now! Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Hello Folks, Greetings From ShiningStars ITPL We are seeking a highly motivated and experienced Team Leader to oversee an Ecommerce Process team. As a Team Leader, you will be responsible for leading and guiding a team of BPO professionals who provide crucial support for ecommerce clients. Your primary focus will be to ensure the efficient and effective delivery of services, maintain high levels of customer satisfaction, and drive team performance to meet and exceed targets. Location: LUCKNOW CTC: Max. 4 LPA Requirements: Minimum 3 years of experience in a BPO including 1 year as Team Leader on Paper with a specialization on ecommerce processes. Proven experience in a team leadership role, demonstrating the ability to motivate and guide a team to achieve targets. Strong understanding of ecommerce operations, including order processing, customer service, and related processes. Excellent communication skills, both verbal and written, with the ability to interact effectively with team members and clients. Strong analytical and problem-solving skills, with the ability to identify issues and implement effective solutions. Ability to work in a fast-paced and dynamic environment, managing multiple priorities effectively. Strong organizational and time management skills. A customer-centric approach with a focus on delivering high-quality service. Responsibilities: Lead and supervise a team of ecommerce process associates, providing guidance, coaching, and support to ensure optimal performance. Monitor team performance metrics (e.g., quality, efficiency, customer satisfaction) and implement strategies for continuous improvement. Manage daily operations of the team, including workflow management, task delegation, and ensuring adherence to processes and procedures. Serve as a point of escalation for complex issues and provide timely and effective resolutions. Conduct regular team meetings to communicate updates, share best practices, and address any challenges. Identify training needs within the team and collaborate with the training department to facilitate development opportunities. Conduct performance evaluations and provide constructive feedback to team members to foster growth and development. Ensure compliance with client-specific requirements and quality standards. Analyze performance data to identify trends and areas for improvement, and implement action plans accordingly. Foster a positive and collaborative team environment, promoting engagement and motivation. Collaborate with other departments to ensure seamless service delivery and resolve cross-functional issues. Assist in the recruitment and onboarding of new team members. Prepare and present regular reports on team performance and key metrics to management. Feel free to connect over call or share your resume on WhatsApp @ 9569433682 (Indrajeet) to get your interview aligned. Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change. For more job updates or any job-related query, you can join my WhatsApp group as well, link given: https://rb.gy/elrvxh #bpo #jobs #employment #vacancy #hiring #lucknow #uttarpradesh #ecommerce #jobsearch #naukri #expereince #corporate #companyjobs #mnc

Resolving customer query over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can Call/Whatsapp HR Tanishq- 8824682961 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over voice Salary upto 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates Be Ready For HR Call Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Junaid- 7611009923 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 4LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Muskan- 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

5+ Years Telesales Voice team Management experience is a must. Hindi speaking is value added Day Shift 6 days working CTC Upto 6.5L PA Call 7200550458, 9361349589, 7092982513

Experience in BPO Industry- Travel- International process Customer service - GDS & Amadeus Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader 24/7 set up

Job Summary: We are seeking a results-driven and detail-oriented Team Leader - Operations with experience in the BFSI sector to lead a team of customer service or back-office agents. The ideal candidate will ensure process efficiency, manage team performance, and drive client satisfaction while adhering to regulatory and compliance standards. Key Responsibilities: Team Management & Leadership: Lead, mentor, and manage a team. Monitor daily operations and ensure adherence to SLAs, KPIs, and quality standards. Conduct regular performance reviews and coaching sessions. Process Oversight: Ensure process compliance as per BFSI regulations and internal SOPs. Handle escalations and resolve client/customer concerns in a timely manner. Analyze workflow and suggest process improvements. Client & Stakeholder Coordination: Liaise with internal and external stakeholders for smooth process delivery. Participate in client calls and provide performance updates. Reporting & Documentation: Maintain accurate MIS reports and dashboards. Track and report team productivity, quality metrics, and other KPIs. Training & Development: Identify training needs and coordinate with the training team. Support new hire onboarding and continuous upskilling of the team. Required Skills & Qualifications: Bachelors degree in any stream 3–6 years of BPO experience with at least 1–2 years in a team handling role in the BFSI domain. Strong knowledge of banking or insurance processes (e.g., KYC, loan processing, claims, etc.). Excellent communication and interpersonal skills. Proficiency in MS Office Strong analytical and problem-solving ability. Ability to work under pressure and meet tight deadlines. Preferred Qualifications: Experience working in voice, non-voice, or blended BFSI processes. Regards Vijay Kumar 8010505196 vijay.singh@iccs.in

Candidate should be working as a Manager OR Deputy Manager on papers in an International Voice process. Work Location - Bangalore / Hyderabad / Gurgaon / Kolkata / Mumbai / Pune Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can Call/Whatsapp HR Lal- 8302528484 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can Call/Whatsapp HR Arpit- 9588836462 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Ritika- 8619210763 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Hiring Assistant Process Manager for International BPO Location- Chandigarh Salary - Up to 6.50 LPA Qualification- Graduation 2+ Years exp as an TL/AM with International BPO Interested can call/WhatsApp@7986969965

Cogito is currently working on Artificial Intelligence applications in Annotation work and is looking to engage with candidates to participate in ongoing projects. Total Openings: 5 Work Type: Back Office DOJ: Immediate Designation: Data Annotator/Content Moderator Gender: Male/Female CTC: Rs, 18,000 Per Month Extra Benefit: Yearly bonus Shift: Rotational (day & night) Location: Sector 2, Noida NOTE: Freshers are eligible. Direct Walk in Interview dates: 14th & 15th May'25 Interview Time: 12:00 pm to 2:30 pm Interview Venue - Cogito, A-83, Sector 2 Noida Contact HR Department ----- Regards Team HR

Looking for Support Back Office Executive Must have Graduate with good communication skills or System Knowledge, Job Location will be home state HR Sonal -7209290333