408 Bpo Operations Jobs - Page 9

Role & responsibilities Handle inbound calls in a timely manner Identify customer query and forward the call to the concerned department/ person, resolve complaints, and provide contact details of concerned person/department Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team Keep records of all conversations in a comprehensible way including details of customer, type of query, concerned department/person and resolution Build positive relationships with customers, ensuring that all questions are handled appropriately Required skills and qualifications Any Graduate Experience working in a call center or customer-support role Strong active-listening and verbal-communication skills in English, Hindi and Marathi (non-negotiable)

Job description Openings_ Assistant Manager Operations_ Chennai Minimum 2 -year experience as an Assistant Manager Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Chennai Interested can share resume on :- Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

Roles and Responsibilities Manage customer retention through effective communication, issue resolution, and process improvements. Identify and prioritize high-risk customers for retention efforts to minimize churn rates. Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction. Develop and implement strategies to increase renewal rates by identifying opportunities for upselling/cross-selling products/services. Analyze data to track key performance indicators (KPIs) related to customer retention, such as churn rate, average tenure, etc. Desired Candidate Profile 0-2 years of experience in BPO or call center environment with a focus on outbound sales or customer retention. Strong understanding of Renewals process and Voice Processing skills are essential. Ability to work effectively in an fast-paced environment with multiple priorities under tight deadlines.

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR aliza 7045428415

Role & responsibilities - Key Responsibilities: Develop and implement customer service strategies aligned with the company goals and objectives. Set targets for customer service for both B2C and for B2B modes across financial and non-financial sectors Lead, mentor, and motivate the customer service team to achieve performance targets. Oversee the resolution of customer complaints and issues, ensuring timely and effective solutions. Automate where possible. Monitor and analyse customer service metrics to identify areas for improvement. Collaborate with other departments to enhance the customer journey and implement best practices. Ensure compliance with regulators, company policies, procedures, and regulatory requirements. Drive continuous improvement initiatives to enhance service quality and efficiency. Preferred candidate profile - Strong understanding of automated customer service mechanisms Very strong team building and management skills Ability of understand existing customer service processes and make them better Proven experience in a senior customer service role, across multiple industries (preferably customer facing industries like telecom and banking) Strong leadership skills with the ability to manage and inspire a large team. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and resolve conflicts effectively. Strong analytical skills with the ability to interpret data and make informed decisions. Proficiency in using customer service software and tools.

Cogito is currently working on Artificial Intelligence applications in Annotation work and is looking to engage with candidates to participate in ongoing projects. Total Openings: 80 Work Type: Back Office Designation: Data Annotator/Back Office Executive Gender: Male/Female CTC: DAY: Rs, 13,900 Per Month NIGHT: Rs, 15,900 Per Month Extra Benefit: Yearly bonus NOTE: Freshers are eligible. Direct Walk in Interview dates: 10th -14th June Interview Time: 9:00 am to 5:00 pm Interview Venue - Cogito C-40, C Block Sector- 59 Noida-UP- 201307 Old Landmark: R Systems (Red Building) Contact @ HR Department (Basement Area) ----- Regards Team HR

Role *Customer Support and Customer Satisfaction skills * Analytical Skills and Communication abilities * Technical Support experience * Previous experience in a leadership role * Ability to multitask and prioritize tasks effectively * Knowledge of CRM systems and tools * Problem-solving and conflict resolution skills * Experience in the mattress industry is a plus Venue: #navimumbai The Sleep Company Opposite Digha Station (2 min walk) Krishna Business Park, Plot KX14, Thane-Belapur Road, Ramu Limaje Nagar, Dighe, Navi Mumbai, Maharashtra 400608 Share your cv on yaksha@thesleepcompany.in

Roles and Responsibilities Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner. Utilize strong communication skills to build rapport with customers and understand their needs effectively. Work independently with minimal supervision while maintaining high levels of productivity and accuracy. Collaborate with team members to achieve common goals and objectives. Provide exceptional chat support to customers through various platforms (e.g., WhatsApp, Facebook Messenger). Desired Candidate Profile Empathetic interpersonal skills: ability to understand diverse perspectives and respond appropriately. Strong time management skills; ability to prioritize tasks efficiently under pressure. Proficiency in using technology for work purposes (e.g., typing speed, computer literacy). Excellent written communication skills in English; ability to communicate clearly via text-based channels. 0-5 years of experience in blended process or similar role. Only Mohali and nearby candidates are eligible. Candidate must be an immediate joiner. Job Details 5.5 days working Shift- 9 hours (Including 1 Hour break) Rotational Shifts/ Week-off Vaccinated double dose. Salary -30kCTC/ In-Hand - 26.5k Location- Mohali (WFO) Benefits & Perks PF Gratuity Health Insurance

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers.

Handling calls from customers Identifying customer needs and helping customers use specific features International processes 5 days working . Rotational Shifts 24*7 Graduation mandatory Required Candidate profile Eligible - Fresher/Experienced Graduation required(Result declared) Shift- Rotational Location- Mohali/Chandigarh Excellent English Communication required 5 days working/ 2 days off

Handling calls from customers Identifying customer needs and helping customers use specific features International processes 5 days working . Rotational Shifts 24*7 Graduation mandatory Required Candidate profile Eligible - Fresher/Experienced Graduation required(Result declared) Shift- Rotational Location- Mohali/Chandigarh Excellent English Communication required 5 days working/ 2 days off

We are looking for Freshers to work for chat process Freshers and Experience both can apply Easy selection, Walk-in Interview, non voice chat support hiring No sales, No Target, Salary up to 19000 Call Hr rehman 7208698865 husna 8828629587

Experience in BPO Industry- Domestic process- Marathi / Gujrati Team Leader operations Manage Attrition& Shrinkage & AHT - Basic KRA's of Team Leader KPIs 6 days working- Day shift

Resolving customer queries over chat or voice Salary upto 4.5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can whatsapp on HR Sneha :- 79829857470 || HR Alok :- 8448755913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Operations Manager Exp- 11+ Years ( 2+ Yrs as Operations Mgr on paper) Loc- Gurgaon || UK Shifts Pkg- 18 LPA NP- 0 to 30 Days Nancy 8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Skills- CS Operations, International Voice, Team Leading, Operations, International BPO etc Should have intl BPO exp only Should have team size of 100+ FTE's with TL, AM, DM reporting to her.

Overall experience should be 5 years in bpo out of which minimum 1 year experience as an AM or 3 yrs as a Team leader on paper. Should have experience in voice process. Candidate should be aware of their KPIs/KRAs and some basic terms used in Operations. Candidate should be fluent which English and Hindi Language ( Read, Write and Speak) Candidate should be comfortable working in rotational shift and 5 days immediate joiners only Qualification Graduation is mandatory Salary 5.5lpa -6 lpa LPA Work Location kolkata please drop your cv on HR SWETA Email id- SR00705904@Techmahindra.com whatsapp- 9874461048

As an Operations Manager, you will oversee a high-performing team responsible for managing a blended department that handles a variety of communication channels, including calls, emails, chats, and back-office work. All work types in this department are regulated and require a high level of complexity and attention to detail. You will work directly with Team Leaders, ensuring that the department meets service level agreements (SLAs), adheres to industry regulations, and operates efficiently. The role requires you to foster a professional and positive working environment while maintaining a strong focus on achieving operational excellence, meeting SLA targets, and driving continuous improvement initiatives. You will also be responsible for maintaining strong and consistent communication with clients, ensuring that their needs are met and exceeded. Experience in collections and fraud management is a plus, with an understanding of risk mitigation and regulatory compliance. Shift - 24/7 Rotational Job Location - Pune Pickup & Drop facility available Work form Office International BPO experience of 5+ years is Mandatory. Should have experience in Customer facing. Minimum experience of handling 50 FTE's If interested email your resume to sarbani.roy@exlservice.com

Job Summary The Managers primary responsibilities include overseeing end to end fulfillment teams daily, weekly and monthly production goals, while ensuring the level of expected service, and quality and integrity of the loans are maintained. The Manager will be responsible for daily interaction with the Team Managers to ensure pipeline and quality goals are on target, provide support with any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The Manager will partner with Team managers to ensure that changes are effectively communicated to their teams and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills with expertise in US Residential Mortgage. Requirements: Proficient in automated underwriting tools Minimum 3 years of mortgage origination experience with emphasis in loan processing & Initial Underwriting for US Mortgage in pervious role and overall 6 years experience in leadership role Span control would range from 80 to 200 employees including SMEs, QAs, Asst Team Leads, Team Leads and AM Ability to lead varying levels of skill sets across multiple teams Thorough working knowledge of Fannie Mae and Freddie Mac underwriting guidelines and automated underwriting engines Thorough knowledge of MS Office tools is must. Specifically, MS Excel, MS Word, MS PowerPoint Acts as a champion for the customer/client, ensuring decisions and actions help achieve their goals Ability to manage risks while ensuring optimal value and outcomes are achieved Demonstrate a bias for action and a commitment to achieving sustainable results Demonstrate visible commitment to Mphasis and client core values Ability to develop and align the talent needed to meet business goals Strong analytic, interpersonal, and verbal and written communication skills Detail oriented and goal driven Ability to work in a flexible and production-oriented environment Strong leadership and communication skills Must be able to work in a high stress environment while delivering a high-level of customer service Must be willing and able to work as part of a team Good computer knowledge-paperless environment Candidates must be available to work outside of normal business hours when necessary Document monthly conversation with team members, as well general huddles held, and/or specific feedback/direction given to the team member during implementation and launch. Demonstrate a commitment to diversity and model behaviors which value each individual for their unique contribution and create an environment that allows each team member to reach their potential Contact Point Hiring Manager @ 7259027295 / 9900024811 / 9686682465

Openings for UK shifts with weekend off for voice process, inbound customer care, manayata teck park location voice process inbound customer care Salary:- 6.5 ctc and incentives if interested call Farah- 7204011041

We are looking for an experienced Assistant Manager to lead a team in the Chat/Back Office division focused on Property & Casualty (P&C) Insurance operations. This role involves managing a team of 15-25 members, handling day-to-day operations, liaising with clients, and ensuring high service quality. Your Future Employer - A leading global business services provider offering solutions in insurance operations with a dynamic work culture, a focus on employee well-being, and opportunities for professional advancement. Responsibilities - Oversee daily operations and manage performance metrics, KPIs, absenteeism, and attrition Handle client communications and escalations, ensuring SLA adherence Lead team reviews, support staff development, and foster a collaborative environment Participate in performance feedback, reporting, and operational enhancements Work in 24x7 environments, split shifts, and rotational rosters Requirements - Graduation in any discipline (mandatory) 3+ years of experience in General Insurance or Chat Processes 1+ year in an operational leadership role managing at least 10 team members Proficiency in MS Excel, Word, Outlook, and Access Strong communication, leadership, and interpersonal skills What is in it for you - Join a fast-paced environment that values innovation and efficiency Work with a supportive leadership team focused on your professional growth Opportunity to impact global insurance operations and drive meaningful outcomes Reach us: If you think this role aligns with your career goals, kindly email your CV to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords - Crescendo Global, Jobs in Pune, Assistant Manager Operations Jobs, Insurance Operations Jobs, General Insurance Jobs, Chat Process Jobs, P&C Insurance Jobs, Team Handling Jobs, Customer Service Operations Jobs, SLA Management Jobs, US Process, US Insurance

Greetings From Scorelabs Inc ! CSA Voice process- Tamil, Kannada & Hindi for Hyderabad Customer Service Associate Voice Process Work Location Hyderabad Qualification Grads Undergrads Required Candidate profile Language Basic - Oriya/Tamil/Malyalam/Kannada+English Age upto 30 years Fresher Experienced Candidates should relocate to Bangalore Rotational Day Shift Rotational Week Off Hr Lavanya - 8464822386

Greetings From Scorelabs Inc ! We are looking for a pleasant Customer Support Executives Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Required Candidate profile Any Graduate/ Inter Qualifications Proven experience as front desk representative, agent or relevant position Proficient in English, Hindi & Telugu(oral and written) Call Hr Suvarna - 9502739374

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR aaliya 8097951194

Dear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore ReSource Pro About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 10,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact Scope HR Karthik - 9008042208 DIRECT EMAIL -Karthik_Venkat@resourcepro.in Responsibilities: Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement. Oversee people management: recruitment, training, performance evaluation. Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Talent Inventory Client Services Business Growth Problem Solving Multiple Managing Projects Employee Engagement & Budgeting Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors. Manages for effective performance and develop staff Skills Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below, Experience for Assistant Manager Minimum 9 years experience, 3-5 years management experience Experience for Operations Manager Minimum 14 years experience, 7-10 years management experience Experience for Director Minimum 20 years experience, 10-15 years management experience Education Background Bachelor Degree (Major) Graduates Only. Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -Karthik_Venkat@resourcepro.in

Responsibilities: * Collaborate with cross-functional teams * Meet KPIs & revenue targets * Ensure customer satisfaction * Lead call center operations & management * Oversee BPO processes * Responsible for SOP creation & implementation