Key Requirements: Excellent communication skills in the respective language Minimum 1 Year of relevant experience in International process Strong customer service orientation Immediate joiners preferred Work Details: 5 days working | 2 weekly offs 1 time meal provided Both-side cab facility Location - Gurgaon Interested candidates can send their resume to ssastry@iqubitconsulting.com
1) Domestic Voice process Handling queries of customers Excellent Communication skills in English/Hindi 9 hours shift, 24/7 Rotational Shift / 6 Days working, 1 Weekly Off For girls 7 am - 8 pm window Note : There will be no cab facility for this role, the candidate needs to commute on their own No. of positions : 30 Preferred candidate profile Graduation Mandatory 1 year experience Compensation: upto 26K CTC 2) International Voice Process Graduation Mandatory Handling customer queries International customer support 5 days working, 24/7 rotational shifts & weekly offs Both Sides Cabs ( hiring zone needs to be checked) one time meal Exp in International Voice process No. of positions: 20 Compensation : upto 29K CTC
We are urgently hiring for Technical Support Executive with expertise in German Language & Dutch Language for one of our esteemed client for Gurgaon Location (Sector 30). Excellent communication skills (Top notch) in English, and German/Dutch. No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or pronunciation errors. Graduate From tech background Minimum 6 months of experience in international domain Language Proficiency B2/ B2.2/ C1 Certified in German/Dutch Language 5 days working, rotational shift & rotational offs Both sides cab facility (hiring zone must be confirmed) CTC offered for German - 7.2 LPA CTC offered for Dutch - 12 LPA
Roles and Responsibilities Handle customer inquiries, complaints, and feedback via phone. Resolve customer issues in a timely and professional manner to ensure high lvels of customer satisfaction. Maintain accurate records of all interactions with customers using CRM software. Escalate complex issues to senior team members or supervisors as needed. Desired Candidate Profile 1-3 years of experience in BPO/Call Centre industry in international process (Mandatory). Fluent English language skills. Excellent customer service skills with ability to handle multiple conversations simultaneously. Only Graduates.
We are looking for a Team Lead who can drive operational excellence, manage performance metrics, and lead a team of chat support executives to deliver outstanding customer experience. The role requires hands-on experience in managing KPIs such as AHT, CSAT, Attrition, and SLA adherence in a fast-paced BPO environment. Key Responsibilities: Lead, coach, and manage a team of chat/email support executives to meet business goals and KPIs. Ensure AHT (Average Handling Time) , CSAT (Customer Satisfaction Score) , FCR (First Contact Resolution) , and SLA (Service Level Agreement) targets are consistently met. Drive initiatives to reduce attrition and improve employee engagement and retention. Monitor team performance through real-time dashboards, reports, and quality audits. Conduct regular one-on-one coaching sessions, performance reviews, and feedback discussions to enhance individual productivity and quality. Handle customer escalations effectively and ensure prompt resolution within SLA. Analyze team performance metrics to identify trends, root causes, and improvement opportunities. Partner with Quality, Training, and Workforce Management teams to ensure process compliance and continuous improvement. Prepare and publish daily/weekly/monthly MIS reports on performance metrics and operational highlights. Ensure adherence to company policies, process discipline, and professional standards at all times. Desired Candidate Profile: Graduate in any discipline., with good communication skills in English and Hindi. Minimum 3 years of BPO experience with at least 1 year in a Team Lead role (Chat/Email process preferred). Proven track record of managing performance metrics such as AHT, CSAT, Attrition, Productivity, and Quality Scores . Strong people management, analytical, and communication skills (written & verbal). Proficient in MS Excel, MIS reporting, and data interpretation . Ability to handle high-volume chat operations and drive results in a deadline-driven environment. Flexible to work in rotational shifts, weekends, and holidays as per process needs. Key Skills: Team Management, Chat Process, Email Support, People Handling, Attrition Control, CSAT Improvement, AHT Optimization, SLA Management, Quality Monitoring, Escalation Handling, Coaching, MIS Reporting, BPO Operations Salary Offered - upto 40 K CTC based on your last drawn, 6 days working (NO CABS) Shift Window- 8 AM to 12 AM (any 9 hour shift - midshift) Should the role interest you, please share your resume - ssastry@iqubitconsulting.com
Experience: At least 6 months of relevant exp is mandatory Education: Graduate &undergraduate both can apply Role Overview We are seeking a highly skilled Financial Analyst with strong expertise in cryptocurrency, equity markets, ETFs, mutual funds, wealth management, and trade settlements . The ideal candidate will have hands-on experience in trading, corporate actions, taxation, and investment advisory , along with solid knowledge of NISM compliance . This role involves market analysis, trade processing, and supporting investment clients with high-quality financial insights. Role Overview Position I. Wealth Management Conduct in-depth analysis of equities, ETFs, cryptocurrencies, and mutual funds . Monitor market trends, corporate actions, dividends, and company financials. Evaluate investment opportunities and prepare detailed research reports. Support strategies for wealth management and investment advisory . Position II. Clearance & Settlement / Trade Operations & Settlements Execute and monitor equity, ETF, and crypto trades as per client or internal mandates. Coordinate with exchanges, brokers, and custodians to ensure timely and accurate trade settlement. Reconcile trades, positions, and funds, ensuring all breaks or mismatches are resolved promptly. Monitor settlement cycles (T+1/T+2) and manage exceptions or pending trades. Ensure all activities comply with NISM guidelines, regulatory requirements, and internal controls. Maintain accurate records and reports for audit, compliance, and internal review. Handle trade processing, trade settlements, and equity settlements across markets. Coordinate with brokers, custodians, and internal teams to resolve settlement breaks. Ensure compliance with regulatory guidelines and operational SOPs. Position III. Taxes / Taxation Ensure timely and accurate filing of GST, TDS/TCS, and Income Tax returns as per statutory deadlines. Prepare tax computations, reconciliations, and reports to support monthly and annual compliance. Maintain proper documentation and assist auditors during statutory, internal, or tax audits. Monitor TDS/TCS deductions, deposits, and generation of Form 16/16A through TRACES. Handle tax notices, queries, and compliance issues by coordinating with consultants or authorities. Ensure adherence to the latest tax laws, regulations, circulars, and internal compliance SOPs. Position IV. Asset Servicing Process and monitor corporate actions such as dividends, bonuses, rights, mergers, and redemptions across client portfolios. Coordinate with custodians, depositories, brokers, and internal teams to ensure accurate entitlement processing. Validate corporate action announcements, record dates, payment details, and reconcile benefits with client holdings. Ensure timely posting of income, interest, and corporate action proceeds while resolving breaks or mismatches. Maintain accurate records, reports, and MIS for audit, compliance, and internal review. Adhere to regulatory guidelines and operational controls related to corporate actions and asset servicing activities. Position V. Corporate Actions Process and validate corporate action events such as dividends, bonuses, rights issues, mergers, splits, and buybacks. Review corporate action announcements, record dates, and market notifications to ensure accurate entitlement calculation. Coordinate with custodians, depositories, fund managers, and brokers for timely instruction and event processing. Reconcile corporate action proceeds, allotments, and benefits with client holdings and resolve exceptions or breaks. Ensure timely posting of income, redemption payouts, and other entitlements into client accounts or portfolios. Maintain accurate documentation, reports, and audit records while adhering to regulatory and operational guidelines. Position VI. Trading Infra Monitor and support trading platforms, OMS/EMS systems, and market connectivity to ensure uninterrupted trading operations. Coordinate with exchanges, brokers, and technical teams to resolve connectivity issues, latency problems, or order-routing failures. Perform daily health checks on trading systems, APIs, market data feeds, and FIX connections. Assist in system upgrades, UAT testing, and deployment of new trading tools or infrastructure enhancements. Ensure adherence to exchange guidelines, risk controls, and internal trading system SOPs. Maintain logs, incident records, and reports for audits, compliance, and operational reviews. Required Skills & Qualifications Strong knowledge of stocks, ETFs, crypto markets, mutual funds, and wealth management . Experience in trade settlements, equity settlement, and operational risk . Familiarity with NISM certifications (e.g., Equity Derivatives, Mutual Funds). Analytical mindset with strong Excel/financial modelling skills. Understanding of taxation for equity and crypto transactions . Excellent communication, problem-solving, and stakeholder management skills. Prior experience in corporate actions, trade processing, or equity dealing . Salary: upto 37000 INR CTC per month 5 days working, rotational shifts and offs both sides cabs