Key Requirements: Excellent communication skills in the respective language Minimum 1 Year of relevant experience in International process Strong customer service orientation Immediate joiners preferred Work Details: 5 days working | 2 weekly offs 1 time meal provided Both-side cab facility Location - Gurgaon Interested candidates can send their resume to ssastry@iqubitconsulting.com
1) Domestic Voice process Handling queries of customers Excellent Communication skills in English/Hindi 9 hours shift, 24/7 Rotational Shift / 6 Days working, 1 Weekly Off For girls 7 am - 8 pm window Note : There will be no cab facility for this role, the candidate needs to commute on their own No. of positions : 30 Preferred candidate profile Graduation Mandatory 1 year experience Compensation: upto 26K CTC 2) International Voice Process Graduation Mandatory Handling customer queries International customer support 5 days working, 24/7 rotational shifts & weekly offs Both Sides Cabs ( hiring zone needs to be checked) one time meal Exp in International Voice process No. of positions: 20 Compensation : upto 29K CTC
We are urgently hiring for Technical Support Executive with expertise in German Language & Dutch Language for one of our esteemed client for Gurgaon Location (Sector 30). Excellent communication skills (Top notch) in English, and German/Dutch. No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or pronunciation errors. Graduate From tech background Minimum 6 months of experience in international domain Language Proficiency B2/ B2.2/ C1 Certified in German/Dutch Language 5 days working, rotational shift & rotational offs Both sides cab facility (hiring zone must be confirmed) CTC offered for German - 7.2 LPA CTC offered for Dutch - 12 LPA
Roles and Responsibilities Handle customer inquiries, complaints, and feedback via phone. Resolve customer issues in a timely and professional manner to ensure high lvels of customer satisfaction. Maintain accurate records of all interactions with customers using CRM software. Escalate complex issues to senior team members or supervisors as needed. Desired Candidate Profile 1-3 years of experience in BPO/Call Centre industry in international process (Mandatory). Fluent English language skills. Excellent customer service skills with ability to handle multiple conversations simultaneously. Only Graduates.
We are looking for a Team Lead who can drive operational excellence, manage performance metrics, and lead a team of chat support executives to deliver outstanding customer experience. The role requires hands-on experience in managing KPIs such as AHT, CSAT, Attrition, and SLA adherence in a fast-paced BPO environment. Key Responsibilities: Lead, coach, and manage a team of chat/email support executives to meet business goals and KPIs. Ensure AHT (Average Handling Time) , CSAT (Customer Satisfaction Score) , FCR (First Contact Resolution) , and SLA (Service Level Agreement) targets are consistently met. Drive initiatives to reduce attrition and improve employee engagement and retention. Monitor team performance through real-time dashboards, reports, and quality audits. Conduct regular one-on-one coaching sessions, performance reviews, and feedback discussions to enhance individual productivity and quality. Handle customer escalations effectively and ensure prompt resolution within SLA. Analyze team performance metrics to identify trends, root causes, and improvement opportunities. Partner with Quality, Training, and Workforce Management teams to ensure process compliance and continuous improvement. Prepare and publish daily/weekly/monthly MIS reports on performance metrics and operational highlights. Ensure adherence to company policies, process discipline, and professional standards at all times. Desired Candidate Profile: Graduate in any discipline., with good communication skills in English and Hindi. Minimum 3 years of BPO experience with at least 1 year in a Team Lead role (Chat/Email process preferred). Proven track record of managing performance metrics such as AHT, CSAT, Attrition, Productivity, and Quality Scores . Strong people management, analytical, and communication skills (written & verbal). Proficient in MS Excel, MIS reporting, and data interpretation . Ability to handle high-volume chat operations and drive results in a deadline-driven environment. Flexible to work in rotational shifts, weekends, and holidays as per process needs. Key Skills: Team Management, Chat Process, Email Support, People Handling, Attrition Control, CSAT Improvement, AHT Optimization, SLA Management, Quality Monitoring, Escalation Handling, Coaching, MIS Reporting, BPO Operations Salary Offered - upto 40 K CTC based on your last drawn, 6 days working (NO CABS) Shift Window- 8 AM to 12 AM (any 9 hour shift - midshift) Should the role interest you, please share your resume - ssastry@iqubitconsulting.com