Vice President - Operations ( U.S Healthcare Collections )

Job Roles & Responsibilities:

• Develop and administrate single or multiple clients business with deployment of resource ranging over a Large span of 300+ FTEs
• Develops and drive strategies and programs which improve the competitive position and profitability of the organization
• Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency
• Innovate and drives dialer, skip tracing, performance improvement plan and strategies
• Identifying and eliminating root cause barriers to accuracy, productivity, and quality Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
• Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus
• Participates on business leadership meetings and representing business unit to Clients
• Ensure that the assigned portfolio meets client and internal company performance benchmarks
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and system
• Ensure full compliance with all company, departmental, legal, and regulatory requirements

Candidate Requirements:

• 3 Years of experience as Head of Operations/Vice President - Operations
• 15+ years of experience in the International BPO business
• Experience in 1 st/3rd Party Healthcare Collections
• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Preferred Qualification Any Graduate

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